AutoNation Ford Tustin

Very very poor customer service and mechanics. Their incompetent mechanic mis-diagnosed the main problem with my car.My car broke down one day after spending $225. I had to take it to H.B. where they c incompetent mechanic mis-diagnosed the main problem with my car.My car broke down one day after spending $225. I had to take it to H.B. where they correctly diagnosed and repaired the problem. TUSTIN FORD SERVICE MANAGER REFUSES TO GIVE ME ANY OF MY MONEY BACK FOR HIS INCOMPETENT MECHANIC THAT DOESN'T KNOW SH@T ABOUT FIXING CARS. I WILL NEVER TAKE ANY VEHICLE ANYWHERE NEAR THAT PLACE EVER AGAIN More

Both sales people that I was dealing with were great. Even the Finance Manager was pleasant to deal with. My overall experience was great! I would purchase another car from them and recommend them to ot Even the Finance Manager was pleasant to deal with. My overall experience was great! I would purchase another car from them and recommend them to others. More

The old Bate and switch trick comes to mind. Windshield price shows one thing and after test driving it and willing to buy for price on windshield it turns out to be a "mistake" and the price is actually $ price shows one thing and after test driving it and willing to buy for price on windshield it turns out to be a "mistake" and the price is actually $6000 higher. Louis (or Lou) said he couldn't believe we would actually think the price on the windshield was the right one. Then he stopped short of accusing us of going down in the middle of the night to the dealership and switch numbers on the windshields around. Is this guy for real????? More

My overall new car buying experience at Power Ford was great. Internet Sales Guide Kirk Manning was extremely knowledgeable, helpful and responsive, as was Mr. Bakr who handled the financing. Everything great. Internet Sales Guide Kirk Manning was extremely knowledgeable, helpful and responsive, as was Mr. Bakr who handled the financing. Everything was handled very professionally. More

Mr. Kirk Manning initially met my wife & daughter on a "blind" visit to see what the new Lincoln Models were and their features. He was most kind and, after reviewing the various model's f on a "blind" visit to see what the new Lincoln Models were and their features. He was most kind and, after reviewing the various model's features,she chose the MKX to replace her Town Car (owner since 1964). When they went in to his office, he explained how he developed price quotes and showed him an example. My wife discovered it was my inquiry from the Internet for an MKZ which I thought she wanted. Kirk (who at tht time didn't know we were husband & wife) was nice enough to contact me after hervisit and tell me of her choice and send me a second quote for either purchase ro lease. Since I had relatives in Northern California working at a Ford/Lincoln Dealership, I ws able to confirm that the price Kirk had sent to me was "very good" (a fair deal). When we went back on Friday (5 days later), Kirk was there and after showing me the vehicle we went over the lease and acquired the vehicle. Afterward, Power Ford found I had mistaken the end date for our then current lease car an they helped to resolve how we could still acquire the MKZ on a new lease without too much of a penalty. Gary, in the Finance Dept. made all the "paperwork" go smoothly and yet explained each step before we signed. Both my wife and I are very pleased with the courtesy and professionalism of the Power Ford staff. I look forward to now meeting thier Service Deparment staff. Sincerley, Jim Kinnu Fountain Valley, CA More

It was a pleasure to deal with both the sales and finance departments of this dealership. In particular, Erikk Williams, the internet salesman, made the visit extremely enjoyable. His personality and the eas departments of this dealership. In particular, Erikk Williams, the internet salesman, made the visit extremely enjoyable. His personality and the easy manner in which he managed to make us feel at ease helped considerably with the lengthy issue of getting through finance. We did not feel "pushed" into anything as we have so often felt when leasing a car in the past. Almost like doing business with a good friend or family member. I highly recommend the dealership and in particular, Erikk Williams. More

They were honest and staright forward with games. They did what they said they would do for me. Very friendly and worked hard to get the deal done. very prompt in responding my emails and getting the pri did what they said they would do for me. Very friendly and worked hard to get the deal done. very prompt in responding my emails and getting the pricing. More