AutoNation Ford Tustin

poor customer service Call to find out any information about the vehicle that we purchased approximately 30 days ago with a bad sunroof and was basically told don't call us Call to find out any information about the vehicle that we purchased approximately 30 days ago with a bad sunroof and was basically told don't call us we'll call you when it's done. Pretty poor service if you ask me More

Above and Beyond Experience I contacted ANFT to find out their e-price for a 2018 Mustang GT. Karen W. Reached out to me right away and went over color, options, etc. The one tha I contacted ANFT to find out their e-price for a 2018 Mustang GT. Karen W. Reached out to me right away and went over color, options, etc. The one that was listed and fit all that I was looking for unfortunately sold before I could see it. Karen and Brianna S. both worked so hard in finding the exact car for me. The color I really wanted was very difficult to find with the options, but they didn't give up. They both suggested I do a special order which I was fine with. Just as we were about to set up a date to work on my order, Brianna found my Mustang! She found it up near Santa Barbara and was having it delivered on a flatbed to Tustin. Talk about going above and beyond! It took a few days of waiting but I finally picked up my dream car and it was so worth the wait!! They detailed and gave me a full tank. A big Thank You also to Jillian, Vanessa and Rana for being wonderful and so helpful. A positive experience from start to finish and very much recommended! Thank you ANFT! More

Don’t buy the maintenance plan!! Do not buy their maintenance plan!! You will not get any help when another dealership refuses to perform the basic maintenance on your vehicle. I Do not buy their maintenance plan!! You will not get any help when another dealership refuses to perform the basic maintenance on your vehicle. I have never had such a poor experience with getting a single question answered from a store. John a manager at the location was very rude on the phone interrupting my sentences and then stated he could not answer my question as he had to go into a meeting. So unprofessional. Please be cautious when thinking about their extended products. This was my first time trying to use the maintenance plan and I have spent well I’ve 2 hours on phone calls with no resolution. No manager to take ownership and perform the basic customer service of resolving an issue. Please keep in mind my issue was to simply answer a question. I still cannot believe how a question cannot be answered or the willingness of someone to find out the answer. More

They don't seem to know what they are doing - lack of traini Brought my truck (2012 F350) for recall service for one of the exhaust temperature sensors. It took them one week to replace the sensor, then when I c Brought my truck (2012 F350) for recall service for one of the exhaust temperature sensors. It took them one week to replace the sensor, then when I came to pick it up I got: "Trailer Brake Module Fault" message on the display. I have never seen this message, since I own the truck (I am original owner). The service adviser said it will take a minute to reprogram the module and took the truck back to the shop. Came back after a while, saying that it didn't help and I need to leave the truck, so another technician can work on it tomorrow. Tomorrow came and I got the call that they reprogrammed the module again, but the message still shows up, so they need to work on it. As of now they still don't know what is happening. Apparently they broke something while replacing the EGT sensor and don't know how to fix it. I don't think I can trust these guys anymore. My advise, find another dealer for any of your service needs. More

My new Flex! I found my new Ford Flex at Auto Nation Ford Tustin. It was super easy and super quick, not like any other car buying experience I have had before. My I found my new Ford Flex at Auto Nation Ford Tustin. It was super easy and super quick, not like any other car buying experience I have had before. My sales rep Mario was so kind and helpful. He helped me with my trade-in and found the exact Flex my family and I were hoping for. After a couple emails and maybe an hour at the dealership I was driving away in "Sugar" our new bright white Flex! Thank you to the sales manager and of course Mario for making this transaction fun and hassle free! More

Good Service & Car--Not Entirely Trustworthy or Customer Fri I would give this place a perfect 5 star rating but for a few things. First of all, Marsh was a pleasure to deal with. The car was also what I was l I would give this place a perfect 5 star rating but for a few things. First of all, Marsh was a pleasure to deal with. The car was also what I was looking for and priced to sell. However, immediately while driving away the molding on the windshield started flapping around because (as I later found out) the windsheild had been replaced, and the molding was not secured properly in the process. I drove back immediately and told the manager about it. They took pictures and told me they would set up a mobile repair thar could address this without me losing time at work, or use of the vehicle. I had to call back for two days to get a response, at which point they (and by they I am talking about the same employee that blew off the request that I address in the next paragraph) backpeddled on their promise and told me to take it to another Ford dealership so they could take care of the problem for me. Luckily this dealership dealt with the issue under warranty in spite of the window replacement issue. There was a Car Fax and a 120 Point inspection in the car when I purchased it. I assumed it would be there when I purchased the car and took it home. When it wasn't, I called in and told them that it was important to me for my records. I was directed to leave a message with the employee who worked on finalizing my sale (an experience that had already shown me how bad this guy was at working with customers), and was ignored for days where I continued to do this. Eventually I got ahold of him and, in a familair and frustrated tone, he said I could go to Car Fax and pay for it. I asked it he could just scan me a copy, since I also needed the 120 point inspection. He unpersuasively told me that he would ask. I've heard nothing back about it, don't think he even asked, and am pretty frustrated that he wouldnt take this simple step after I purchased a vehicle from them. Makes me wonder if they don't want me to have this information for some unknown reason? Outside of this one employee, who seems genuinely annoyed and unwilling to go the extra mile for customers, my experience was pretty good. More

2015 mustang ecoboost engine trouble I recently took me n my 2015 50 year edition mustang ecoboost because of a noise it was making for months and now is affecting entire engine. when I t I recently took me n my 2015 50 year edition mustang ecoboost because of a noise it was making for months and now is affecting entire engine. when I took the vehicle in months ago they told me it was "nothing". I kept driving the vehicle a kept up with All the regular maintenance. there is major damage in the engine at on 16,000 miles and they are saying it is my fault and refuse to repair it eventhoughbi have warrarntybfor up to 50,000 miles. this ford dealership is pathetic! all they want is for u to purchase their cheap vehicles and will say anything so you do. they most likely will always blame vehicle problems on you! More

Five star service!! Absolutely great service. All my questions were answered and everything from my new car got explained very well from Mr. Kemick. I will definitely rec Absolutely great service. All my questions were answered and everything from my new car got explained very well from Mr. Kemick. I will definitely recommend this dealership to others. More

My husband and I recently purchased a Ford Edge from a Ford dealership in another city and weren't given instructions on how to use the new technology available in the vehicle with the onscreen navigation Ford dealership in another city and weren't given instructions on how to use the new technology available in the vehicle with the onscreen navigation and voice technology. Last night, we were driving past the Ford AutoNation dealership in Tustin and decided it might be worthwhile to ask someone there how to operate the new features. Fortunately for us, our timing was perfect. A salesman named Mario happened to be on the lot and more than willing to show us what we needed to know, even though we didn't buy a car from him or even this dealership. He took his time and went through every single feature we were unaware of and showed us exactly how to use them all. We were blown away by all the stuff our car could do and thrilled to have this "on the spot" instruction. He was very kind and even helped us change our remote locking system to allow only the drivers side door to unlock instead of all doors at once. A feature we were wishing for but didn't know was an option. Even though we didn't buy our car here, we would definitely consider it in the future. Mario and the rest of the team, including the general manager, Todd, treated us like family. It was very unexpected and extremely appreciated. Buying a car is a major ordeal and most dealerships are only concerned about their bottom line. This dealership seems different. We get the sense they genuinely care about people and are interested in helping you no matter what your need may be. Thank you, Mario! You made our night! More

What a great experience! Every one was pleasant and helpful. Terry worked with both my husband and I. Initially, I was was just there because my husband was buying a new car. The service and prices helpful. Terry worked with both my husband and I. Initially, I was was just there because my husband was buying a new car. The service and prices were so great that I ended up trading my car in and getting a new one two. Terry handled the purchase of my husband's new car and my trade and purchase as well. Tim did our papers. We were there for a bit but Terry used that time to ensure that we both were hooked up to Sync and that my husband knew how to work all the cool features of his new Hybrid. This was the best car buying experience I've ever had. Great deals and great service! More