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AutoNation Ford Tustin

Tustin, CA

4.6
1,147 Reviews
For Orange County residents, there is no better place for Ford cars, trucks, and SUVs than AutoNation Ford Tustin. Our state-of-the-art facility features one of the largest inventories of new and used Ford vehicles in Orange County, stocking a wide selection of the latest models. Our dealership also features an extensive inventory of other used cars, trucks, and SUVs for sale. Whether you're upgrading to the latest Ford models, or getting behind the wheel of a Ford for the first time, we look forward to your visit!
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2 Auto Center Dr

Tustin, CA

92782

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Showing 1,147 reviews

August 16, 2021

Never again worst dealer worldwide, worst customer service. Zero curtesy. They shut down this place. More

by Johnny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christian and Nathan
Aug 22, 2021 -

AutoNation Ford Tustin responded

Hi Johnny, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please reach out to our manager Jeff at 714-508-2800 or via email at nicolsj@autonation.com to discuss what we can do to help.

August 16, 2021

3 Hours for an oil change... No advanced warning that the service department was so busy that it was going to take a while, and no concern for apologizing for it when questioned. This was the first full More

by russell_gaston
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Corona
Aug 22, 2021 -

AutoNation Ford Tustin responded

Hi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please reach out to our manager Jeff at 714-508-2800 or via email at nicolsj@autonation.com. to discuss what we can do to help.

Aug 23, 2021 -

russell_gaston responded

Jeff, There is something missing in the process. 3-hour oil change? What does Tustin Ford Service Department consider a reasonable amount of time for this service? I live in Whittier, which means I drive by at least 3 other Ford dealers to get to you. My experience with buying the truck with Zack and Alex was a very good one. My reason for coming all the way to Tustin in the first place was because of a network referral through my son and a couple of his connections in the auto industry. I ordered the truck, it took a little while to get it, but Zack honored the original deal and pricing. I felt a responsibility to give the service department my business even with the added distance to get there. What do you suggest? Regards, Russell

August 13, 2021

Bob Selff is always polite and professional when ever I bring my Ford in for service. He does a great job in communicating the cost and lets me know when my car is ready for pick up. The service costs tend More

by Stanfieldgolfnow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Selff
Aug 16, 2021 -

AutoNation Ford Tustin responded

HI, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Tustin. We are always more than happy to assist you if anything else comes up. Take care!

August 13, 2021

Service adviser was really helpful with our concerns definitely it will be our dealer for service!!! More

by Wilson Rosas
Recommend Dealer
Yes
Employees Worked With
Tiny Bradley
Aug 16, 2021 -

AutoNation Ford Tustin responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Tustin. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 10, 2021

Bob Selff is the best! I trust him with my largest investment…. my F150… he was referred by my ex service advisor when he moved to AZ. More

by Debra57scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Selff
Aug 10, 2021 -

Debra57scott responded

Thx for best service

August 09, 2021

Thank you Bella for the great Customer Service. Was very helpful and professional. Went for an oil change.Definitely would return back for great service. More

by ZeusElGiganto
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bella
Aug 13, 2021 -

AutoNation Ford Tustin responded

Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

August 09, 2021

Fast service. Christian was super friendly and helpful. Came in for a recall and broken windshield. It was all done in about 24 hours. Also xxxx off a low tire pressure light at no charge. More

by trumbosc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gloria Goodall
Aug 13, 2021 -

AutoNation Ford Tustin responded

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 07, 2021

My guys jose and Zachary took great care of me. No attempt at upcharge. Delivered the 2021 f150. Saved me an8 he drive. See less transaction. Love the truck More

by Lwilliamnason
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Blanchard
Aug 22, 2021 -

AutoNation Ford Tustin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Tustin! If you ever need help, just give us a call. Happy motoring!

August 06, 2021

Received excellent work from Christian to service my Ford Edge Sport! Autonation is fortunate to him on staff. More

by Wayne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian
Aug 22, 2021 -

AutoNation Ford Tustin responded

Hi Wayne, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

August 06, 2021

Took my Ford in on July 6th. after failing inspection with multi point errors, engine light on, and needed oil change light on. On July 23 I got my car back with engine light and oil needed change still More

by etraf405
Recommend Dealer
Yes
Employees Worked With
Andrew Corona
Aug 22, 2021 -

AutoNation Ford Tustin responded

Hi, thanks for leaving us this response. Our General Manager would like to help turn your experience around. If you're willing, please contact our manager Jeff at 714-508-2800 or via email at nicolsj@autonation.com. We hope to hear from you.

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