AutoNation Ford Tustin

Technically first rate, but pricing is high and time for services is sometimes longer than promised. Personnel were friendly, helpful and competent. That's all folks. services is sometimes longer than promised. Personnel were friendly, helpful and competent. That's all folks. More

Bad because when you buy a car they offer warranty and you get there this is not cover I needed a ride home I can't spent 50 dollars on gas you get there this is not cover I needed a ride home I can't spent 50 dollars on gas More

I have never had a problem with your service department. Bob Selff is an excellent service adviser. Bob Selff is an excellent service adviser. More

Hello - I am rating a 3 because of the delay and condition of car upon return. 1. Had an appointment and arrived early. 2. 10K mile check-up and just finished a trip 3. Told 60" to 90" to whic condition of car upon return. 1. Had an appointment and arrived early. 2. 10K mile check-up and just finished a trip 3. Told 60" to 90" to which I indicated I had a Healthcare appt @ 10:30 4. No updates, communication during this time 5. at the 2' mark (from when I arrived) I sought out the service personnel 5. 10:00 had to find out status 6. 10:10 brought car around The car was not ready for me to drive: plastic, paper coverings still in place AND no wash! I received no check-out paperwork at all. I am still wondering what was done to my car. I am rating it as a 3 and still recommending because I am hopeful this was a "fluke". Please provide follow-up. my thanks Shelley More

I've bought many vehicles in the past but never have I had such a good experience as I did from Autonation Ford in Tustin!! The service was incredible from the GM Scott who was welcoming and took his time had such a good experience as I did from Autonation Ford in Tustin!! The service was incredible from the GM Scott who was welcoming and took his time with me and my wife to make us feel comfortable and made sure we where well taken care of by his great team. Zack, Chris, and Robert all worked hard for us to get us exactly what we wanted for our new vehicle. We couldn't be happier and highly recommend them! More

Never again worst dealer worldwide, worst customer service. Zero curtesy. They shut down this place. service. Zero curtesy. They shut down this place. More

3 Hours for an oil change... No advanced warning that the service department was so busy that it was going to take a while, and no concern for apologizing for it when questioned. This was the first full the service department was so busy that it was going to take a while, and no concern for apologizing for it when questioned. This was the first full service I had done here on my new truck - there are many other location options for getting service. Too bad this experience was so poor, I had hopes. More

Service adviser was really helpful with our concerns definitely it will be our dealer for service!!! definitely it will be our dealer for service!!! More

Bob Selff is always polite and professional when ever I bring my Ford in for service. He does a great job in communicating the cost and lets me know when my car is ready for pick up. The service costs tend bring my Ford in for service. He does a great job in communicating the cost and lets me know when my car is ready for pick up. The service costs tend to be very reasonable. I use AutoNation For all my Fords service needs. More

Bob Selff is the best! I trust him with my largest investment…. my F150… he was referred by my ex service advisor when he moved to AZ. investment…. my F150… he was referred by my ex service advisor when he moved to AZ. More