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AutoNation Ford Tustin

Tustin, CA

4.6
1,160 Reviews
For Orange County residents, there is no better place for Ford cars, trucks, and SUVs than AutoNation Ford Tustin. Our state-of-the-art facility features one of the largest inventories of new and used Ford vehicles in Orange County, stocking a wide selection of the latest models. Our dealership also features an extensive inventory of other used cars, trucks, and SUVs for sale. Whether you're upgrading to the latest Ford models, or getting behind the wheel of a Ford for the first time, we look forward to your visit!
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2 Auto Center Dr

Tustin, CA

92782

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Showing 1,160 reviews

August 23, 2021

I came to the dealership with no idea what I wanted, but a set of specific parameters. Sean helped me find the perfect vehicle that checked all the boxes. More

by jessiblushi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Sunay
Aug 31, 2021 -

AutoNation Ford Tustin responded

Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

August 23, 2021

Roberto, Jesus and Peter were fantastic, including working hard on a Sunday to obtain vehicle of choice from another dealer. I understand that doing dealer transfers on the weekend is abnormal but the More

by mccabebr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto Izaguirre; Jesus (Finance); Peter (Manager)
Aug 30, 2021 -

AutoNation Ford Tustin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Tustin! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 23, 2021

The service I received from Andrew was superb, thank you Andrew. More

by rlebri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Aug 31, 2021 -

AutoNation Ford Tustin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 23, 2021

Christian and the service team did a great job, were responsive and respectful in all communications. Very good experience from the moment I dropped off the car, as they provided me a lift home and unt More

by Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Kirk
Aug 30, 2021 -

AutoNation Ford Tustin responded

Hi Kevin, thank you for your kind review; we are happy to pass along your comments to Christian here at AutoNation Ford Tustin! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 22, 2021

Mr. Wasik was very couteous and helpful and listen to what i had to say. Cool dude. More

by Zurge
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wasik, Robert
Aug 31, 2021 -

AutoNation Ford Tustin responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

August 22, 2021

They did a n ice job locating vehicle, delivering and finance was great. My concerns are: 1. Kept getting calls that I had not paid in full, left voicemails back (since nobody ever picks up their p More

by Joselynch70
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Worked with various different people never same person
Aug 31, 2021 -

AutoNation Ford Tustin responded

Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

Aug 31, 2021 -

Joselynch70 responded

I called again and got them to order me a key after no call back from sales team. They also said they would call me back by EOD last Friday on overpayment research and no call through today (Tues). No joke I am not one of those people that ever leave negative comments and usually just click 5 stars or don't reply. Speaking from experience don't let your big company mentality take over little customer service issues like this

August 22, 2021

I would give this dealer and service department a zero if it were possible. I cannot imagine a worse experience with a recent service visit. More

by Doug-Fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nate the Service Manager
Aug 31, 2021 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to leave us your honest feedback. We would like to have a better understanding about your experience. Please reach out to us at (877) 357-5524 at your earliest convenience and we will do our best to resolve this with you.

Aug 31, 2021 -

Doug-Fan responded

I'm not sure what you can do - as I mentioned on the survey, I encountered so frequently, "There's nothing I can do!" BUT I did purchase the vehicle from Auto Nation Tustin - and when I did, I purchased an Auto Nation Platinum "Bumper to Bumper" Warranty as a protection against this kind of "surprise" repair in the first five years. Inexplicably, the one time I needed a repair on a part that was arguably faulty, I was told that the warranty "Does not cover it." How on earth does a "Bumper to Bumper" warranty NOT cover something. Oh, by the way, I was EXCEPTIONALLY clear when I purchased it that I did NOT want a warranty sold as "Bumper to Bumper" that excluded ANY repair, and I was reassured that there was nothing on the vehicle that was not covered. So you can see how I might feel betrayed twice by the Auto Nation Dealership - first in the service experience and then going all the way back to the purchasing experience where I was mislead after trying to be very clear on what I was purchasing. The best solution at this point is to either refund me the charges for the part and repair or refund me the amount for the warranty that obviously is not considered "Bumper to Bumper" now that a repair is actually needed. Thanks for reaching out again, but you can see I'm very frustrated and hurt. If you can still help me after all this, please DO! I'd love to have my faith restored in Ford products and the dealership. Rick Adams 949-466-7040 adams_rick@cox.net

August 20, 2021

Bad because when you buy a car they offer warranty and you get there this is not cover I needed a ride home I can't spent 50 dollars on gas More

by roman.maria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Never mention his name , Matt Turney
Aug 30, 2021 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please Reach out to us at (877) 357-5524 to discuss what we can do to help.

August 20, 2021

Bob Selff always has a smile, a great attitude very helpful in explaining things. I've worked with a few different people through out the years but Bob his the best!! More

by tmichalec
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
He's left
Aug 30, 2021 -

AutoNation Ford Tustin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 20, 2021

Technically first rate, but pricing is high and time for services is sometimes longer than promised. Personnel were friendly, helpful and competent. That's all folks. More

by Hal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob (Selff?)
Aug 30, 2021 -

AutoNation Ford Tustin responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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