AutoNation Ford Tustin

Christian and the service team did a great job, were responsive and respectful in all communications. Very good experience from the moment I dropped off the car, as they provided me a lift home and unt responsive and respectful in all communications. Very good experience from the moment I dropped off the car, as they provided me a lift home and until I picked up the car. More

They did a n ice job locating vehicle, delivering and finance was great. My concerns are: 1. Kept getting calls that I had not paid in full, left voicemails back (since nobody ever picks up their p finance was great. My concerns are: 1. Kept getting calls that I had not paid in full, left voicemails back (since nobody ever picks up their phone) letting them know I had proof of payment of some $1500 payment they said I owed. I am still actually confused as my contract amount total for vehicle was $86,053.14. I paid $1500 via credit card to transport cost, then a check for $84,553.14 and another check for $1,500 for a total of $87,553.14 or $1,500 more than my contract amount of $86,053.14. Am I owed a refund? 2. The sales person did not deliver me 2 keys to vehicle and said used cars aren't required to come with 2 keys and would follow up with Nationwide dealer that transported car and original owner. I never heard back. I think it is petty that you pay this premium for a used truck and the dealer doesn't take care of buyer with at least (a) following up, (b) providing a second key as part of purchase. thanks - Jose Lynch (cell: 714.227.9748) More

I would give this dealer and service department a zero if it were possible. I cannot imagine a worse experience with a recent service visit. it were possible. I cannot imagine a worse experience with a recent service visit. More

Mr. Wasik was very couteous and helpful and listen to what i had to say. Cool dude. what i had to say. Cool dude. More

Bad because when you buy a car they offer warranty and you get there this is not cover I needed a ride home I can't spent 50 dollars on gas you get there this is not cover I needed a ride home I can't spent 50 dollars on gas More

Bob Selff always has a smile, a great attitude very helpful in explaining things. I've worked with a few different people through out the years but Bob his the best!! helpful in explaining things. I've worked with a few different people through out the years but Bob his the best!! More

Technically first rate, but pricing is high and time for services is sometimes longer than promised. Personnel were friendly, helpful and competent. That's all folks. services is sometimes longer than promised. Personnel were friendly, helpful and competent. That's all folks. More

I have never had a problem with your service department. Bob Selff is an excellent service adviser. Bob Selff is an excellent service adviser. More

Hello - I am rating a 3 because of the delay and condition of car upon return. 1. Had an appointment and arrived early. 2. 10K mile check-up and just finished a trip 3. Told 60" to 90" to whic condition of car upon return. 1. Had an appointment and arrived early. 2. 10K mile check-up and just finished a trip 3. Told 60" to 90" to which I indicated I had a Healthcare appt @ 10:30 4. No updates, communication during this time 5. at the 2' mark (from when I arrived) I sought out the service personnel 5. 10:00 had to find out status 6. 10:10 brought car around The car was not ready for me to drive: plastic, paper coverings still in place AND no wash! I received no check-out paperwork at all. I am still wondering what was done to my car. I am rating it as a 3 and still recommending because I am hopeful this was a "fluke". Please provide follow-up. my thanks Shelley More

I've bought many vehicles in the past but never have I had such a good experience as I did from Autonation Ford in Tustin!! The service was incredible from the GM Scott who was welcoming and took his time had such a good experience as I did from Autonation Ford in Tustin!! The service was incredible from the GM Scott who was welcoming and took his time with me and my wife to make us feel comfortable and made sure we where well taken care of by his great team. Zack, Chris, and Robert all worked hard for us to get us exactly what we wanted for our new vehicle. We couldn't be happier and highly recommend them! More