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AutoNation Ford Tustin
Tustin, CA
1,160 Reviews
For Orange County residents, there is no better place for Ford cars, trucks, and SUVs than AutoNation Ford Tustin. Our state-of-the-art facility features one of the largest inventories of new and used Ford vehicles in Orange County, stocking a wide selection of the latest models. Our dealership also features an extensive inventory of other used cars, trucks, and SUVs for sale. Whether you're upgrading to the latest Ford models, or getting behind the wheel of a Ford for the first time, we look forward to your visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,160 reviews
November 13, 2023
My service advisor Daniel, was so helpful and throughout my visit kept me informed. With a on site video of the underside of the vehicle that reassured me that there was no damage or leaks to worry about. B my visit kept me informed. With a on site video of the underside of the vehicle that reassured me that there was no damage or leaks to worry about. Brakes and tires were inspected and measured as the tires were switched for longer wear. Thank you. More
by dspencer1163
Employees Worked With
Daniel.
November 10, 2023
Worst dealership there is do not buy anything from theses hacks!!! They are lying used car salespeople. The GM is even worse self indulgent meat head. No help just excuses when I tried to purchase my truck o hacks!!! They are lying used car salespeople. The GM is even worse self indulgent meat head. No help just excuses when I tried to purchase my truck out of the lease. 5hey tried to sell me ford finance even though I already had a loan from my CU . My bank called them and asked if they had teenagers running the place, then They never transferred the title it took Three months. The DMV even said these guy are idiots !! That is a lot coming from the DMV then I had to get a lawyer. They kept saying it was not their problem till the lawyer called. Then the title / registration showed up in one day. They tried to tell me the transmission was fine. I just had to have it replaced 38k miles and 3 years old. The service department is the worst in the industry. If you have to buy a Ford steer clear of this dealership. More
by Average Joe
Employees Worked With
Chris Greco
November 04, 2023
Brittany is the worst service front desk technician u have ever encountered. Because the way she treated me and the extreme unprofessionalism on her behalf I weed use to ever buy another Ford in my life. have ever encountered. Because the way she treated me and the extreme unprofessionalism on her behalf I weed use to ever buy another Ford in my life. That is how strongly I feel about what occurred to me. I own to Fords and wanted ti buy a third that was more spacious but with the customer service I received I refuse to ever step foot at Ford again. What a shame. I have all the texts and proof that she delayed helping me, ignored me and just ignored the needs of my car. I’m angry but mostly disappointed that no one ever tried to help me. I had to go somewhere else. This Christmas I’m thinking of a different brand for a car. Thanks to Brittany who made me change my outlook on Ford and what it stands for which is great customers like crap! More
by Daisy Flowers
Employees Worked With
Brittany
November 03, 2023
Great people work here. I have been bringing all my Fords to this dealership for over 15 years. Bob Self in the service department is the man!! I have been bringing all my Fords to this dealership for over 15 years. Bob Self in the service department is the man!! More
by Ara D
Employees Worked With
Bob Self
November 03, 2023
My salesman Chris Ellis was excellent. He went out of his way to make a deal. He made a sale without getting aggressively. This dealer was so much better than other dealers. He went out of his way to make a deal. He made a sale without getting aggressively. This dealer was so much better than other dealers. More
by andrew.oh
Employees Worked With
Chris Ellis
October 30, 2023
Our Advisor Mikayla was awesome! !.. She kept us up to date on everything that was happening and made sure to keep us informed of when the vehicle would be ready. She is a GEM and you !.. She kept us up to date on everything that was happening and made sure to keep us informed of when the vehicle would be ready. She is a GEM and you are so lucky to have her on your team. We have gone to another dealer since we got our car in 2018 but we are definitely switching to Automation from here on. Thank You so much Mikayla for your outstanding customer service!! More
by patruska576787
Employees Worked With
Mikayla
