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AutoNation Ford Torrance - Service Center
Torrance, CA
579 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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579 Reviews of AutoNation Ford Torrance - Service Center
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July 25, 2021
The rep came to me on time, we quickly get the paper work done and I got the shuttle fairly quick. Got a call to confirm extra fixes and time of completion. All done smoothly. Great service. done and I got the shuttle fairly quick. Got a call to confirm extra fixes and time of completion. All done smoothly. Great service. More
by Magicalclick
Employees Worked With
Tom
July 23, 2021
Thank you Derek Duarte! You explained what my warranty covered and proceeded to make my visit at your dealership, a truly pleasant one. Great experience! covered and proceeded to make my visit at your dealership, a truly pleasant one. Great experience! More
by Pasquale
Employees Worked With
Derek Duarte
July 22, 2021
Jesus coordinated my 60K miles service and scheduled my next appointment. Even though a bit pricey, it was well worth it. The only hiccup was since it was an all day service, they offered me a ride home bu next appointment. Even though a bit pricey, it was well worth it. The only hiccup was since it was an all day service, they offered me a ride home but FAILED to inform me that their new policy did not include a return to the dealership to pick up my vehicle. THAT does not work EVER and either they need to inform you in advance to make arrangements or update the policy to include round trip service. Needless to say, Jesus had the driver come and fetch me. More
by lvonroi
Employees Worked With
Jesus
July 21, 2021
Steven worked on my Ford Fusion and did a great job. He was very professional, and had my car repaired in timely manner. Communication regarding my car’s problem was great. was very professional, and had my car repaired in timely manner. Communication regarding my car’s problem was great. More
by Juel
Employees Worked With
Steven
January 29, 2021
Made an appointment to have my car's transmission serviced on 1/22/21. I had to wait 2 weeks for that appointment. Showed up as scheduled and was informed by the service advisor that they could not g serviced on 1/22/21. I had to wait 2 weeks for that appointment. Showed up as scheduled and was informed by the service advisor that they could not get to my car till Feb 3 but if I wanted I could just leave it there. Really? 2 weeks? This is not the first time I have had issues with AutoNation service department but I guarantee you it is the last. Will not buy another vehicle that has to be serviced by them. I would like to blame it on just this one service department in Torrance but ran into the same problems in the Denver area. Would not recommend any AutoNation to anyone. More
by tag
Employees Worked With
Ramy H
May 20, 2020
Service advisor was rude and lacked knowledge of my F-450. Mechanic did not install my fuel filter right and my truck turned off on the way home. Brought the truck back and they wanted to charge me for F-450. Mechanic did not install my fuel filter right and my truck turned off on the way home. Brought the truck back and they wanted to charge me for new fuel lines: What a joke More
by Jonathan
Employees Worked With
Jesse
February 03, 2020
Taking bad customer experience to a new low. Management suck I had a recall on my ford focus and I went there with the hopes to get it fixed. Mind it, I called a day earlier to make sure the technicians are avai I had a recall on my ford focus and I went there with the hopes to get it fixed. Mind it, I called a day earlier to make sure the technicians are available to handle the job before I visit them and I was assured they will fix it. I left my car, expected to receive a call later that day with an update but it didn't happen. Next day the technician was not available and the guy in the service center was clueless about the status of my car and said, I think its still not ready. After some back and forth, I got to know the work was not even started on my car.I got my car back just the way I left it. The guy wanted to check if I want to come again on Monday to get it fixed? Nope sir, never ever. Anyways, I had bad experience with this dealership in the past but still wanted to give it a try. Make me fool once, your fault, Make me fool twice, my fault. I've learnt my lesson. Never again. More
by sunn
Employees Worked With
Can't remember
December 09, 2019
1 star for service, they will try to overcharge you if you do not pay attention on your maintenance and warranty contract when you bought in beginning. DO NOT buy any extra maintenance or warranty...late you do not pay attention on your maintenance and warranty contract when you bought in beginning. DO NOT buy any extra maintenance or warranty...later they will still charge you again, and they do not care what you paid for in beginning... i will NOT recommend you service in this dealer. they are robbers.... 1 star only More
by Henry
Employees Worked With
Jason,Mike
April 19, 2019
They Don’t replace DEFECTIVE parts. Please review this before leasing or buying your vehicle: I leased a 2017 Ford explore as I’ve done many times before. I’ve had many leases for m Please review this before leasing or buying your vehicle: I leased a 2017 Ford explore as I’ve done many times before. I’ve had many leases for many dealerships in the past. I’m 3000 miles of this vehicle I had a rear passenger LOL. This blowout was a cause of a defective tire. This was verified by a specialist in automotive repair in Torrance California. I brought my car down to Ford and showed them the blowout and they did nothing about it? At 20,000 miles I noticed the training was getting very low on all the tires. A few more miles and I began to see the radial tread’s of the tires? I was very concerned. The reason I really found this problem, as a hydroplaned through an intersection when the road was wet. I brought my car back down to the service at Torrance Ford and they said this is a defective tire and all the tires need to be replaced. I was getting ready for the tires to be replaced when the service manager stated I will have to pay for 100% labor 100% tax and 70 %Defective product?? I believe this is not right because the defective product is not my fault. The service manager and his colleague Diganta laugh at me and stated that I did not know defective product liability? Yes I’m not a lawyer, however I believe Lawyer would love a case like this.It is a shame that our local vendors and Torrance wouldn’t do the right work for a hard-working consumer that believes in the product. I still like Ford trucks and I repair and restore order for Broncos. If you’re looking for a lease and you don’t not want to have any service problems, don’t go to this dealership I would recommend if you would like a Ford’s, Go to another Ford dealership even if it’s a farther drive. Hopefully one day of the service manager at Torrance Ford will have another job and allow for us to keep its food name in the future. More
by Bbarez
Employees Worked With
Fady and Joesph
January 09, 2018
Horrible customer Service I called in to get an invoice for the service of my vehicle, which I paid for previously. I was on hold for the cashier for 15 minutes only to be disc I called in to get an invoice for the service of my vehicle, which I paid for previously. I was on hold for the cashier for 15 minutes only to be disconnected. When I called back i was placed into a voicemail. This is by far the poorest customer service! More
by dissapointed
Employees Worked With
Karina and Diane
