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AutoNation Ford Torrance - Service Center

Torrance, CA

4.5
578 Reviews

578 Reviews of AutoNation Ford Torrance - Service Center

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December 14, 2021

Excellent work by the receptionist in setting up the appointment. Good intake when I brought the car in for service. Efficient service and receipt and keys delivered to me. More

by wvwenger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Noonan
Dec 15, 2021 -

AutoNation Ford Torrance responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

December 11, 2021

Auto Nation did a good job on my Ford Flex, replacing the items that was recalled. Everything went smoothly, from setting up an appointment, to picking up my truck. The ford representatives, Steven Marroq More

by ashimabukuro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven, Sydney Thorp
Dec 13, 2021 -

AutoNation Ford Torrance responded

Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

December 09, 2021

Tom was very helpful in setting up my service and ensuring that all the necessary maintenance was thoroughly completed in a timely manner. More

by JMO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Noone
Dec 13, 2021 -

AutoNation Ford Torrance responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

December 05, 2021

Bought our brand new 2013 Ford Escape at AutoNation Bought our brand new 2013 Ford Escape at AutoNation Torrance. Just brought it in for its 30,000 mile service and it just needed an oil change. Tom More

by lkingery
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Dec 09, 2021 -

AutoNation Ford Torrance responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Torrance. We are always more than happy to assist you if anything else comes up. Take care!

December 05, 2021

Overall, very professional staff, especially service writer, Tom Noone...known him for years, he's the best More

by Honky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Noone
Dec 08, 2021 -

AutoNation Ford Torrance responded

Hi Honky, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

December 03, 2021

Brought my Econoline van in for a repair. The staff was friendly, but unfortunately, they were unable to help me. I needed a new transmission. It isn't their fault, parts are unavailable at this time due t More

by chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus Cisneros
December 02, 2021

Everything done in a timely manner and was kept in the know if there was a delay in the completion. More

by blittlelane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
Dec 06, 2021 -

AutoNation Ford Torrance responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

December 02, 2021

Very displeased with service. Csp that was reason for service call wasn’t even fixed. Told to call back in February they were over booked. More

by Jen
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sydney Thorp
Dec 06, 2021 -

AutoNation Ford Torrance responded

Hi Jen, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (424) 253-4976. We hope to hear from you soon.

December 01, 2021

AS always Kathy, was a pleasure and professional to conduct business with, got right down to business More

by grhansen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaitlyn, Sydney Thorp
Dec 06, 2021 -

AutoNation Ford Torrance responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

December 01, 2021

I rec'd a letter to make an appointment for a recall/repair. I called, the appointment was scheduled. The week prior to the appointment I was reminded at least 3 times of the date and time of the More

by Zach
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jesse
Dec 06, 2021 -

AutoNation Ford Torrance responded

Hi Zach, we are deeply disappointed by your experience at AutoNation Ford Torrance. If you would be willing to give us another chance in the future, please reach out to our General Manager at (424) 253-4976. We would appreciate the chance to turn your experience around. We hope to hear from you soon.

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