AutoNation Ford Torrance - Service Center

When I called to make an appointment, they gave me a list of available service reps and I chose the one that I had the best experience with previously. When I arrived for my appointment, I found out that he of available service reps and I chose the one that I had the best experience with previously. When I arrived for my appointment, I found out that he was on vacation. Not the end of the world, but strange that they would book an appt. with someone who was on vacation. After waiting out in the cold driveway for about 15 minutes, I was attended to by another rep. She was friendly and did a good job of getting me checked in and providing a shuttle ride home. The service was a simple oil change, which usually takes a little over an hour. After 4 hours of not hearing anything, I called to check in on my car. I got voicemail and left a message. After another half hour, I still hadn't heard back and called again. This time I got my rep. She said she was just wrapping up and that my car was ready. Annoying that it took so long and that I needed to call to get an update. More

Was very disappointed in Customer service. Staff was rude. Person who brought Car up for me , I asked a question and he just walked away off, leaving trash in car. Lock panel feel off car, I was told no rude. Person who brought Car up for me , I asked a question and he just walked away off, leaving trash in car. Lock panel feel off car, I was told not warrantied, but they would help me out with it. They didn't. Tried to ask an employee a question, he ignored me and keep on walking. I know it doesn't matter but Last time I will use this dealer. More

Excellent customer service by Tom Noone. I trust Tom with his advice. He’s friendly, and cares about his customers. with his advice. He’s friendly, and cares about his customers. More

I came in for a shift cable recall and the service was prompt, and they even washed and vacuumed the car after the work was done. prompt, and they even washed and vacuumed the car after the work was done. More

Very friendly and excellent customer service from my service provider! The service provider took her time and checked my plan to see what was covered and not covered. My truck was washed and vacuumed af service provider! The service provider took her time and checked my plan to see what was covered and not covered. My truck was washed and vacuumed after the service. Worth the wait! Thanks for the great service! More

These guys are really good at diagnosis. They’re also fast. It’s the best Ford service center in 50 miles fast. It’s the best Ford service center in 50 miles More

Best service dealer in Torrance, always takes such good care of my vehicle. Tom Noone is the best advisor. care of my vehicle. Tom Noone is the best advisor. More