AutoNation Ford Torrance - Service Center

I had a 8am appointment and I was there at 7:30 . I was told that I was early and needed to fill out some paperwork which I did and gave it back to service guy that was 7:35 my car sat there till 8:4 I was told that I was early and needed to fill out some paperwork which I did and gave it back to service guy that was 7:35 my car sat there till 8:42 when someone took it to the back at about 11:am I went outside and saw my car parked in front when I asked if it was ready he said yea I ment to tell you it was ready. This is the first time I didn’t get Jesse Cisneros who always gave me first class service and never had a problem. Next time I will make sure to schedule with Jesse. More

I didn’t get the service performed that I wanted as the experience was not good. I was told by the scheduling people that I could be scheduled to wait for my car. When I got to the dealership I had to wait experience was not good. I was told by the scheduling people that I could be scheduled to wait for my car. When I got to the dealership I had to wait about 45 minutes to talk to a service advisor who then told me I could pick my car up at 5 o’clock at this point it’s around 11 AM. I could not do that on this particular day I was expecting to wait. He rescheduled me for a different day which I was unable to do. Because I am also employed I need to schedule around my work. More

Tom Noone always is super professional in handling any of my needs at this dealership my needs at this dealership More

Tom was nice and professional- didn't pressure me to get additional work done. Car came back cleaner than when I dropped it off too. additional work done. Car came back cleaner than when I dropped it off too. More

Excellent service care assistance every time I visit Thank you very much Jesse and all staff members in Autonation Ford Torrance Thank you very much Jesse and all staff members in Autonation Ford Torrance More

My Service Manager, Tom Noone, always takes care of my Auto. I always have my car serviced at the .dealer. care of my Auto. I always have my car serviced at the .dealer. More

I have always had a good experience with AutoNation Ford until this time. I was very disappointed in just one aspect. I had an 11am appointment. I drove in at 1050a. There were 2 cars there before me. I wai until this time. I was very disappointed in just one aspect. I had an 11am appointment. I drove in at 1050a. There were 2 cars there before me. I waited by my car for someone to greet me and let me know what I should do. I was pretty much ignored for 10 minutes. Then one person said “we’ll be with you in a minute”. Another 5 minutes go by. Nothing. Then the same person asked “who is your appointment with?” I told him. He said “he’ll be with you in a minute”. Another 5 minutes. Then the person who my appointment was with (I didn’t know it was him) walked past me to the person who was behind me in line and proceeded to help him. After about 10 minutes I asked someone else and they said my guy would be with me shortly. He never did. Someone else finally helped me and said “I guess I’ll just get thing s started “. Needless to say I was very frustrated. I never picked the person to be my appointment, that is just done randomly. After that everything else was fine. It just left a vey bad taste in my mouth. More

Great products and service provided by everyone. Kathy my service writer was amazing. Juan really took care of my car as if it was his. Thank you everyone! Kathy my service writer was amazing. Juan really took care of my car as if it was his. Thank you everyone! More

Service is near non- existent. You sit and wait 2-3 hours and nothing gets done. I’ve been in 3x for a slow leak.in front right tire since we bought it there. They put the tire in You sit and wait 2-3 hours and nothing gets done. I’ve been in 3x for a slow leak.in front right tire since we bought it there. They put the tire in water for several hours and look for bubbles. High tech! They told me a neighbor must be playing tricks. What?!?!?! More

The service is always great! Derek does his best to get us in and out every time. No hassle for what we want done to the car. Derek does his best to get us in and out every time. No hassle for what we want done to the car. More