AutoNation Ford Torrance - Service Center
Torrance, CA
576 Reviews of AutoNation Ford Torrance - Service Center
I have always had a good experience with AutoNation Ford until this time. I was very disappointed in just one aspect. I had an 11am appointment. I drove in at 1050a. There were 2 cars there before me. I wai until this time. I was very disappointed in just one aspect. I had an 11am appointment. I drove in at 1050a. There were 2 cars there before me. I waited by my car for someone to greet me and let me know what I should do. I was pretty much ignored for 10 minutes. Then one person said “we’ll be with you in a minute”. Another 5 minutes go by. Nothing. Then the same person asked “who is your appointment with?” I told him. He said “he’ll be with you in a minute”. Another 5 minutes. Then the person who my appointment was with (I didn’t know it was him) walked past me to the person who was behind me in line and proceeded to help him. After about 10 minutes I asked someone else and they said my guy would be with me shortly. He never did. Someone else finally helped me and said “I guess I’ll just get thing s started “. Needless to say I was very frustrated. I never picked the person to be my appointment, that is just done randomly. After that everything else was fine. It just left a vey bad taste in my mouth. More
Great products and service provided by everyone. Kathy my service writer was amazing. Juan really took care of my car as if it was his. Thank you everyone! Kathy my service writer was amazing. Juan really took care of my car as if it was his. Thank you everyone! More
Service is near non- existent. You sit and wait 2-3 hours and nothing gets done. I’ve been in 3x for a slow leak.in front right tire since we bought it there. They put the tire in You sit and wait 2-3 hours and nothing gets done. I’ve been in 3x for a slow leak.in front right tire since we bought it there. They put the tire in water for several hours and look for bubbles. High tech! They told me a neighbor must be playing tricks. What?!?!?! More
Took my Mustang GT in for an alignment after getting new tires and Kathy from the Service Department was extremely helpful. Not only did she provide quick service, she provided me with the detailed data reg tires and Kathy from the Service Department was extremely helpful. Not only did she provide quick service, she provided me with the detailed data regarding the alignment and left a voicemail regarding the results, since I was at work. Her great work and superb service will definitely have me going back to Autonation Ford Torrance for service. More