AutoNation Ford Torrance - Service Center

Jesse Cisneros, my service advisor, is fantastic, thorough, professional, always calls me quickly with any updates, and good to work with. I have been receiving great service through him at AutoNati thorough, professional, always calls me quickly with any updates, and good to work with. I have been receiving great service through him at AutoNation Ford Torrance. The one issue that is weak and needs attention at this dealership, is there is no visible central service desk for any new customers to approach, or existing customers to go to if they don't have a specific service advisor already. As I did a couple of times when I first began my service at this dealer. You pull in and park somewhere in the tunnel area, confusing, and stand around hoping for a service advisor to voluntarily come out to you. It's random, and if they are all occupied, you will stand there un-attended, not sure where to go for quite a while. Maybe this scenario, due to building structure cannot be addressed, but it's unfortunate. More

IT WILL BE APPRECIATED IF EVERYONE IN THIS STORE WILL SMILE, BE COURTEOUS, POLITE AND HOSPITABLE WITH THEIR CUSTOMERS. IF THEY CAN'T DO THAT, THEN THEY ARE WORKING IN THE WRONG PLACE. THIS SIMPLE W SMILE, BE COURTEOUS, POLITE AND HOSPITABLE WITH THEIR CUSTOMERS. IF THEY CAN'T DO THAT, THEN THEY ARE WORKING IN THE WRONG PLACE. THIS SIMPLE WORK HABITS MUST START FROM THE UPPER MANAGEMENT DOWN TO THEIR PEERS. THERE IS ALWAYS ROOM FOR IMPROVEMENT. KEEP ON SMILING. BE NICE TO YOUR CUSTOMERS. EVEN IF YOU HAVE TO FAKE IT. AFTER ALL, YOU CHOSE TO BE WORKING IN THIS ESTABLISHMENT. GOOD LUCK! More

My appointment was with Steve, he was very knowledgeable answering all my questions and very nice. answering all my questions and very nice. More

I enjoyed the service visit, friendly atmosphere and service center. My car was very clean when I picked it up. service center. My car was very clean when I picked it up. More

My beef is not with the dealership but Ford Nation in general. I purchased an extra full coverage insurance. When I pushed the key into the ignition, the ignition panel fell to the floor. I was told it general. I purchased an extra full coverage insurance. When I pushed the key into the ignition, the ignition panel fell to the floor. I was told it was because I pushe the key in and therefore it was not covred. How else do you start the car unless you push the key into the ignition receptical. I had to pay over $300 for them to screw it back in place. They must have a license to steal. More

Always happy with my service and staff when I am in the dealership. Professional and friendly, and I feel like I am a “known” family member! dealership. Professional and friendly, and I feel like I am a “known” family member! More

The service and attention to detail was excellent. The time line was also perfect to my repair service. The time line was also perfect to my repair service. More

Went in for an oil change and recall repair. Everything was done timely and the employees were friendly and knowledgeable. My only complaint is that they took longer than expected to check me Everything was done timely and the employees were friendly and knowledgeable. My only complaint is that they took longer than expected to check me in. More

Excellent friendly service and very attentive to our every need of us punctual in your delivery of you car every need of us punctual in your delivery of you car More

Friendly staff, comfortable waiting room, convenient location. So far every service has been uneventful, but my car is only 1-1/2 years new. location. So far every service has been uneventful, but my car is only 1-1/2 years new. More