AutoNation Ford Torrance - Service Center
Torrance, CA
581 Reviews of AutoNation Ford Torrance - Service Center
I've only delt with the service department. So the review will be about my experience. My estimated cost for repairs motor mount and fan assembly was $1,300. I asked if there were discounts, s So the review will be about my experience. My estimated cost for repairs motor mount and fan assembly was $1,300. I asked if there were discounts, service advisor said to look at the AutoNation website. I was able to find the parts for $261 PartsGeek. The parts from a dealer retail cost $700. We're in tough times, couldn't the dealer make some concession on the price? I should have known better to take my car to a.dealer when your car reaches 10 years of age. Disappointed. Also, I asked my service advisor to call me and send me an email with the quote. She only emailed. I had.more questions. To top it off she called me at 2:30 on a Friday, I called her back within the hour and she emailed me at 5:15 and left for the weekend. I understand she is busy. I worked at a dealership for 5 years and was married to a.service manager for 20 years. I was hoping for more customer service. Won't go.back. I would only.rexo.mend service for oil and warranty work, prices are out of control. More
The service department is good and the service was completed exactly as we agreed! It can be a little time to get your vehicle checked in but the service of the car was good! completed exactly as we agreed! It can be a little time to get your vehicle checked in but the service of the car was good! More
This service location is not very efficient. Left vehicle at 8:00 a.m. for oil change and no call all day. Went to dealer location and no explanation why I didn't receive a call to let me know Left vehicle at 8:00 a.m. for oil change and no call all day. Went to dealer location and no explanation why I didn't receive a call to let me know to pick it up. Service agent offers no explanation why and on another fix it request, tells me he never has seen this problem of F150 rear window bracket holding sliding window glass falling off due to adhesive not sticking. Ford F150 Blogs show hundreds of customers having this problem. This location not very helpful. More
Got Jesse Cinsneros as service advisor. The worse ever. My car did not come back for days. No update from him so ended up renting a car (cost few hundred) which would not have been necessar The worse ever. My car did not come back for days. No update from him so ended up renting a car (cost few hundred) which would not have been necessary only if he called. Picked up my car, but car was parked in a way that there was no way to get out. Nobody at AutoNation Ford helped me until I almost hit one of the cars that was blocking me More
The Ford service team at AutoNation in Torrance has done an exceptional job taken care of my 2014 F-150 Raptor. I have been taking my Raptor to this dealer since I purchased my truck over 9 years ago and I an exceptional job taken care of my 2014 F-150 Raptor. I have been taking my Raptor to this dealer since I purchased my truck over 9 years ago and I will never take it anywhere else. Jason Green and Jesse Cisneros do a phenomenal job representing the values, ethics and commitment that make Ford the company it is and why customers return again and again. I would Highly recommend asking for them if you want to be treated with respect and fairness and be treated like a valued customer. They will change any negative perceptions you may have with past dealerships. 5 Stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ . More
Everything went perfect and they finished my oil change on time, best of all I used the points to pay so it was free! The cost was less at this dealer than i paid elsewhere as well. I will definatly go on time, best of all I used the points to pay so it was free! The cost was less at this dealer than i paid elsewhere as well. I will definatly go back More
Once again thank you to all at AutoNation Ford! I've been a customer for over 22 years. Purchased my Expedition there and had all my services there. I've been a customer for over 22 years. Purchased my Expedition there and had all my services there. More