AutoNation Ford Torrance - Service Center

I had appointment for 9am and was checked in at 8:50am. After waiting in the dealership’s lounge until 1pm I inquired on when my vehicle would be done. I was told that it had been pulled in the stall and w After waiting in the dealership’s lounge until 1pm I inquired on when my vehicle would be done. I was told that it had been pulled in the stall and would be a 1hr to a 1 1/2 hour to be completed. I inquired about why it was taking so long and was told I had marked “dropping off” on the online appointment and not “waiting”. I was told that marking dropping off only insures my vehicle will be done sometime that day and not in any order. I tried looking on the autonations site for any explanation to dropping off or waiting at the dealership for service and could not find anything. There also isn’t a explanation in the waiting area so a customer would know there is a difference. So my experience at the dealership was, I walked around looking at various vehicles for a hour or so in the morning and waiting for almost 4 hours in the waiting room for a oil change and tire rotation on my vehicle. My vehicle was finally handed back to me at 2pm after they had finished the service and washed my vehicle. Since the explanation did not seem right I do wonder if the dealership just puts cash paying customers (I have prepaid for services when I leased my vehicle) ahead of those who have prepaid???? More

Pretty fast visit everyone was helpful. They were also nice enough to put on the Kentucky derby for us They were also nice enough to put on the Kentucky derby for us More

Hi Auto Nation Ford Torrance, Maintenance team and Derrek were amazing. Thank you. Best regards, Amjed Derrek were amazing. Thank you. Best regards, Amjed More

Jesse, gets the job done and handles all problems in a timely manner. Thank you Jesse! timely manner. Thank you Jesse! More

Very pleased with the service. Katherine was very helpful. The car was washed and cleaned. Katherine was very helpful. The car was washed and cleaned. More

I Took my brand new F-250 in for my first oil change super quick really easy they rotated my tires and gave it a wash and cleaned it all up for me before I picked it up I would highly recommend working super quick really easy they rotated my tires and gave it a wash and cleaned it all up for me before I picked it up I would highly recommend working with Derek for any and all service needs and I will definitely be going back for my next appointment……. Thank you ! Tim Dickins More

My appointment was great and the service was swift and efficient. I'm so glad that I didn't have to stay half the day just for an oil change like other dealerships. efficient. I'm so glad that I didn't have to stay half the day just for an oil change like other dealerships. More

Fast efficient and polite. Recall work was done without attempting to “up sell” me on further service. Recall work was done without attempting to “up sell” me on further service. More

Friendly, fast and efficient service,. I appreciated the attention to detail and service was good. I appreciated the attention to detail and service was good. More

Everyone was friendly and my car was ready before the allotted time. Thank you guys! allotted time. Thank you guys! More