AutoNation Ford Torrance - Service Center

I had my car towed to auto nation on sept 3rd. a couple days after my drop off I called to see what they found.They told they didn’t have a mechanic to look at my car. The mechanic was at a trainin a couple days after my drop off I called to see what they found.They told they didn’t have a mechanic to look at my car. The mechanic was at a training class.A few days after that I called again to see the status and was told I had to wait my turn,cars ahead of me. A few days after that I called again and they told me they think the engine is bad order need to put in a claim. Now almost 6weeks later I’m still waiting for parts.l asked if they could make a phone call to check status. They told me they don’t know where the parts are coming from.Can’t track whereabouts of engines parts. More

Brought our 17’ f150 for cooling issues and Jesse got us in early and took care of the repair quickly. He kept us updated throughout the repair process and when the truck was picked up it was clean inside a in early and took care of the repair quickly. He kept us updated throughout the repair process and when the truck was picked up it was clean inside and out. As a former dealership technician myself I’m familiar with the process. I was impressed with the whole Process these guys are pros and take pride in their work. More

Troubleshooting great, communication not so great. If advisors want customers to call direct, check voicemails If advisors want customers to call direct, check voicemails More

Service was excellent with very less wait time. Jessee is mazing service advisor and very friendly person Jessee is mazing service advisor and very friendly person More

I arrived for my appoitment at 7:30 am which I made on line for "The Works". I told them I would wait and at 9 am my car was ready. I have bought 2 SUV's from this dealership and very happy with servive o line for "The Works". I told them I would wait and at 9 am my car was ready. I have bought 2 SUV's from this dealership and very happy with servive on both. More

I would give Service Advisor Kathy Stankus 6 stars out of 5, for superb sevice. 5, for superb sevice. More

Oil change and inspections were performed professionally and in a timely manner. The salesman was friendly and helpful. and in a timely manner. The salesman was friendly and helpful. More

My wife and I had a very good time, interacting with the employees. We found Katherine to be vary friendly and informative, we also liked that system of video communication between mechanic and customer. employees. We found Katherine to be vary friendly and informative, we also liked that system of video communication between mechanic and customer. More

I arrived 50 minutes late for my 7:00 am appointment to install ordered truck bed liner and tonneau cover. Service advisor said only cover was here. I went to parts and they graciously called Ford Accessor install ordered truck bed liner and tonneau cover. Service advisor said only cover was here. I went to parts and they graciously called Ford Accessories.com for verification of order. The parts counter rep then went and tracked down and found the bed liner in their other warehouse. Service advisor said they would make an attempt to complete entire install same day. Not sure if job would be completed same day, I rented a car. But low and behold, they called at 2:41 pm that job was complete. They also texted a video showing car and installation. More

Had me wating for more than 2 hours, as my shuttle never arrived to pick me up. arrived to pick me up. More