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AutoNation Ford Torrance - Service Center

Torrance, CA

4.4
579 Reviews

579 Reviews of AutoNation Ford Torrance - Service Center

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October 08, 2023

Brought our 17’ f150 for cooling issues and Jesse got us in early and took care of the repair quickly. He kept us updated throughout the repair process and when the truck was picked up it was clean inside a More

by dezert450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Cisneros
Oct 09, 2023 -

AutoNation Ford Torrance responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Torrance. Feel free to stop by if you ever need any more help.

October 06, 2023

Troubleshooting great, communication not so great. If advisors want customers to call direct, check voicemails More

by jalferos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Cisneros
Oct 09, 2023 -

AutoNation Ford Torrance responded

Hi Jalferos, we regret your experience with us here but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (424) 253-4976. We hope to hear from you.

October 05, 2023

Service was excellent with very less wait time. Jessee is mazing service advisor and very friendly person More

by b.gowda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Oct 07, 2023 -

AutoNation Ford Torrance responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 03, 2023

I arrived for my appoitment at 7:30 am which I made on line for "The Works". I told them I would wait and at 9 am my car was ready. I have bought 2 SUV's from this dealership and very happy with servive o More

by nobaddays55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Oct 07, 2023 -

AutoNation Ford Torrance responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

September 25, 2023

I would give Service Advisor Kathy Stankus 6 stars out of 5, for superb sevice. More

by sodar4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Stankus
Sep 28, 2023 -

AutoNation Ford Torrance responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 21, 2023

Oil change and inspections were performed professionally and in a timely manner. The salesman was friendly and helpful. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Cisneros, Pedro Reyes
Sep 24, 2023 -

AutoNation Ford Torrance responded

Hi Jeff, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Torrance. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 18, 2023

My wife and I had a very good time, interacting with the employees. We found Katherine to be vary friendly and informative, we also liked that system of video communication between mechanic and customer. More

by Dforan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katherine, Jesse Cisneros, Roy Leshaw
Sep 22, 2023 -

AutoNation Ford Torrance responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 15, 2023

I arrived 50 minutes late for my 7:00 am appointment to install ordered truck bed liner and tonneau cover. Service advisor said only cover was here. I went to parts and they graciously called Ford Accessor More

by smuthe2you
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Noone
Sep 18, 2023 -

AutoNation Ford Torrance responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Ford Torrance. Please don't hesitate to reach out if there's anything additional we can do for you.

September 11, 2023

Had me wating for more than 2 hours, as my shuttle never arrived to pick me up. More

by alemancnst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro
Sep 15, 2023 -

AutoNation Ford Torrance responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (424) 253-4976 to discuss what we can do to help.

August 31, 2023

I have been coming to this dealer for a long time and always get great service. Everyone is helpful and friendly, and they go out of their way to make sure everything is done right. More

by Someguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason, Tom.
Sep 04, 2023 -

AutoNation Ford Torrance responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!