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AutoNation Ford Torrance - Service Center

Torrance, CA

4.5
576 Reviews

576 Reviews of AutoNation Ford Torrance - Service Center

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July 18, 2022

very unprofessional I had terrible experience on three service getting my car auto service bad bad More

by amenrahh10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derick
Jul 21, 2022 -

AutoNation Ford Torrance responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (424) 253-4976 to discuss what we can do to help.

July 15, 2022

LOVE my service advisor, Tom Noone. Always professional and makes sure all of my service needs are met for my Fusion. Fast service by the mechanics and enjoy having a nice clean car More

by sandimonda1239
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Noone
Jul 19, 2022 -

AutoNation Ford Torrance responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 15, 2022

We are very pleased with AutoNation's ongoing service for our Escape purchased in May 2021. Kathy Stankus has taken great care of us in arranging service appointments for scheduled maintenance and for our mo More

by ssvjgandcg
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kathy Stankus, Tom Noone
Jul 19, 2022 -

AutoNation Ford Torrance responded

Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 15, 2022

Kathy and my service tech were great! They were easy to work with and communication was easy More

by dgeter88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy
Jul 19, 2022 -

AutoNation Ford Torrance responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 15, 2022

Friendly professional service that was prompt and reasonable. The progress updates were very helpful and appreciated. More

by Tmac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom and Jason
Jul 19, 2022 -

AutoNation Ford Torrance responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 13, 2022

The dealer was great, only issue was with one of the supervisor being so rude with the lady that was helping me, I mean the lady was doing her job at the moment and if she did or didn't do something , More

by DANIEL XOLALPA R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't remember their names
Jul 16, 2022 -

AutoNation Ford Torrance responded

Hi Daniel, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 11, 2022

Dealer verified the parts were in stock for the safety recall. The repair was then scheduled and carried out. More

by dwt90275
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kate Stankus
Jul 14, 2022 -

AutoNation Ford Torrance responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 11, 2022

I took my 2021 Explorer on 7/6/2022 for recall service. Service Advisor Tom Noone was great explaining what recall was for and called me when my automobile was ready for pick up. And it was washed and look More

by Edna Damo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Noone
Jul 14, 2022 -

AutoNation Ford Torrance responded

Hello Edna, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 11, 2022

Tom Noone is the best service advisor has taken care of our Fords for many years! I totally trust my car to this facility. More

by Megly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Noone
Jul 14, 2022 -

AutoNation Ford Torrance responded

Hi Megly, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Torrance! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 09, 2022

Thomas was the nicest service writer I’veever had at the dealership. Thank you, Thomas! More

by bahart09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas
Jul 11, 2022 -

AutoNation Ford Torrance responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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