AutoNation Ford Torrance - Service Center

Tom Noone, my service advisor, is always friendly and returns my phone calls promptly. I am always given a rough estimate of time the service will take. The waiting area and bathrooms are always clean returns my phone calls promptly. I am always given a rough estimate of time the service will take. The waiting area and bathrooms are always clean. And they include a free car wash, so I leave happy and with a clean car. Thank you! More

It is easy to schedule service appointments, easy to drop off vehicles, and the vehicles are usually ready when promised. We will continue to bring our vehicles to this dealer for service. off vehicles, and the vehicles are usually ready when promised. We will continue to bring our vehicles to this dealer for service. More

I love the service they provide but I don’t like that even though you have made an appointment you’re still made to wait around 30+ minutes. There’s really no point of making an appointment. Other than t even though you have made an appointment you’re still made to wait around 30+ minutes. There’s really no point of making an appointment. Other than that the service is great. More

Derek is the man. He should get a raise or get promoted or both! He always takes care of me no matter what. I’ve seen his genuine kindness towards not only me but othe He should get a raise or get promoted or both! He always takes care of me no matter what. I’ve seen his genuine kindness towards not only me but others he encounters. Thank you Derek. More

Tom Noon like always is great, the problem was the dealer Management and service Techs, I left my car for the 30K service. while there they damaged the front of the car, one of the service techs backed up in Management and service Techs, I left my car for the 30K service. while there they damaged the front of the car, one of the service techs backed up into my car and damaged the front end. Tom immediately called me a told me about it. we arranged for me to take the ca in again to have the body shop fix it. the body shop quote 3 days and it actually took 5 days, Auto nation ford sent me to Enterprise car rental. while there they provide a what i can only describe as a piece of xxxx rental, i ask if i could have a better car and they told me that that type of car was the only one that Autonation ford Torrance provide. the Ford dealer did not offer or provide compensation for all the inconvenience they caused. having to take time off work and then having to do with a substandard car, and this is not the first time they have cause damaged to one of my cars. last time the service Tech did not put back the bolts that hold the bottom plate of my ford fusion. and came off while driving on the freeway and lost it. I had to get a tow to the dealership and again no offer of compensation for their xxxx Up. i gave them the benefit of the doubt the first time. but the dealer management does not care about the customer. More

It is a clean facility with attentive staff. Appointments are available when needed. Work is done on time Appointments are available when needed. Work is done on time More

Booked appointment for 7:00, techs do not start until 8:00. Oil change completed at 10:00 (very good wash included). Service Advisor (Jesus) was very pleasant and helpful. 8:00. Oil change completed at 10:00 (very good wash included). Service Advisor (Jesus) was very pleasant and helpful. More

I always get great and prompt service on my car at AutoNation Ford in Torrance. My service advisor, Tom, is helpful and courteous, and it’s a pleasure doing business with him. AutoNation Ford in Torrance. My service advisor, Tom, is helpful and courteous, and it’s a pleasure doing business with him. More

Jesse Cisneros, Assistant Service Manager, was very professional and gave outstanding service. My 2020 Mustang GT recall was fixed quickly was well as the oil change and tire rotation. I would recomm professional and gave outstanding service. My 2020 Mustang GT recall was fixed quickly was well as the oil change and tire rotation. I would recommend friends to bring their Ford vehicles to AutoNation Ford. Thanks, Robert Ng More

Worst experience ever! Stood outside waiting for someone to help me because there is nowhere to check in. Finally found someone to help me after 15 minutes, only to be gi Stood outside waiting for someone to help me because there is nowhere to check in. Finally found someone to help me after 15 minutes, only to be given the excuse that they were short handed. I didn't make an appointment to have to wait and then be given excuses of why no one is there to check customers in. Why even take appointments? I was so irritated, I ended up leaving without the service. Plus the cost of an oil change was double what the website said! Never again! One star is too many! More