AutoNation Ford Torrance - Service Center

Came in for check of entire vehicle safety condition. The car has only 4200 miles on it since purchased in 2020. Even though driving few miles wanted to see what brake and tire wear there was since go The car has only 4200 miles on it since purchased in 2020. Even though driving few miles wanted to see what brake and tire wear there was since go down steep hill to shop. Asked if could do all work while waited in 2 hours max and actually took about an hour - great. More

Great service! Tom did a great job on seeing that my car was taken care of. Tom did a great job on seeing that my car was taken care of. More

Had a small issue in the service dept. Chris hong made it right and I’ll be back. Chris hong made it right and I’ll be back. More

Had my 100K service done on my 2012 Fusion at Autonation Ford Torrance. I do all my service there so they have a complete record if what maintenance has been done, They provide a free shuttle ride to home a Ford Torrance. I do all my service there so they have a complete record if what maintenance has been done, They provide a free shuttle ride to home and/or a nice waiting area if waiting. They have 2 service managers who have been there a long time, Jess Cisneros and Tom Noone. By now, they know me so they trat me well. More

Although I think the pricing was a little over priced, I am okay with it. The only issue I have, is not being informed about the repairs (of lack of) prior to me picking up my vehicle. I went in for an oi am okay with it. The only issue I have, is not being informed about the repairs (of lack of) prior to me picking up my vehicle. I went in for an oil change and to have my sunroof repaired. I was quoted a price for the service, which I was okay with. Mid-morning, I was given a call about additional service my vehicle needed. I approved the service. When I went in to pick up my vehicle in the late afternoon, I was told that the sunroof was not repaired because they needed to order the part to fix it and it would take about a month to get it. My issue is, why they couldn't call to advise me that the sunroof would not be repaired until a later date when they order the part. I was expecting my sunroof to be working when I picked-up the vehicle. I would have prefer a call prior to picking-up the vehicle, so I wouldn't be disappointed that it was not repaired. Other than that issue and pricing, I was satisfied. More

My overall experience has been good. My only complaint is that I have taken the car in for the same reason multiple times and they are still not corrected. It is very inconvenient and ex My only complaint is that I have taken the car in for the same reason multiple times and they are still not corrected. It is very inconvenient and expensive because I have to rent a car or Uber back and forth. More

Service Department was excellent Would highly recommend this dealership Tom Noone provided great communication...Would highly recommend this dealership this dealership Tom Noone provided great communication...Would highly recommend this dealership More

Normally the customer service is great but this last visit to fix my car due to a recall was terrible! I made an appt and they didnt start my car until the following day with very little communication. visit to fix my car due to a recall was terrible! I made an appt and they didnt start my car until the following day with very little communication. So, my car was in the shop for 2 full days. Such an inconvenience and then the poor customer service communication made it even worse! For a recall! terrible More

Tom Noone, my service advisor, is always friendly and returns my phone calls promptly. I am always given a rough estimate of time the service will take. The waiting area and bathrooms are always clean returns my phone calls promptly. I am always given a rough estimate of time the service will take. The waiting area and bathrooms are always clean. And they include a free car wash, so I leave happy and with a clean car. Thank you! More

It is easy to schedule service appointments, easy to drop off vehicles, and the vehicles are usually ready when promised. We will continue to bring our vehicles to this dealer for service. off vehicles, and the vehicles are usually ready when promised. We will continue to bring our vehicles to this dealer for service. More