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AutoNation Ford Torrance - Service Center

Torrance, CA

4.5
576 Reviews

576 Reviews of AutoNation Ford Torrance - Service Center

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October 04, 2022

Great service as always! My car is happy and super clean!!! Thank you very much! More

by Jk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy and Tom
Oct 10, 2022 -

AutoNation Ford Torrance responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 03, 2022

Our service advisor, Derrek Duarte, is the reason we come to this AutoNation. He always takes care of us and is wonderful to deal with! He always goes the extra mile to make sure we are happy and he keeps us More

by WendyL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrek Duarte
Oct 10, 2022 -

AutoNation Ford Torrance responded

Hi Wendyl, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

October 03, 2022

Well organized for service, however, I had to call several times to get an appointment. When I arrived I waited about 15 minutes before I met my service provider. In the past, I was not left waiting. More

by willgagner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katherine
Oct 10, 2022 -

AutoNation Ford Torrance responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

September 30, 2022

Tom is great. My truck was returned clean! The staff was friendly. The restroom was spotless. More

by russghamilton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom noone
Oct 07, 2022 -

AutoNation Ford Torrance responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

September 29, 2022

Very help full staff. I was able to get my vehicle serviced even tho they were super busy. I would definitely came back for service More

by Harleyquintana1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Noone
Oct 06, 2022 -

AutoNation Ford Torrance responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

September 28, 2022

Quick entry, they already knew who I was and why I was there. Very knowledgeable about the repair and were able to accommodate my other services that were due. More

by davis.jeff
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katherine
Oct 04, 2022 -

AutoNation Ford Torrance responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

September 28, 2022

The repair was an emergency. Diagnosis was fast, service reps knew me explained the problem, and even added complimentary car wash I didn't expect. The wait was comfortable (I mi More

by fullmwe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Stankus
Oct 04, 2022 -

AutoNation Ford Torrance responded

Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 27, 2022

I've been a service department customer for almost 10 years. I've always recommended this dealership for service. However, recently I've noticed a severe lack of detail and quality in their service dep More

by duanemoore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jesse Cisneros
Oct 03, 2022 -

AutoNation Ford Torrance responded

Hi Duanemoore, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (424) 253-4976 to discuss what we can do to help.

Oct 17, 2022 -

duanemoore responded

If the GM would like, I could forward the email thread related to this matter. Jesse Cisneros & Jason Green are familiar with this issue. It's been 3 weeks since I had service at AutoNation, and I still haven't received the touch up paint to repair the scratch the service techs caused.

September 26, 2022

Jesse in the service department is the best. Always available to answer questions and give you a straight answer. More

by daysiv1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessee
Oct 01, 2022 -

AutoNation Ford Torrance responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

September 26, 2022

They were able to diagnose the issue and make the necessary repairs in a timely manner. More

by pwang_61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus Cisneros
Oct 01, 2022 -

AutoNation Ford Torrance responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

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