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AutoNation Ford Torrance - Service Center

Torrance, CA

4.5
576 Reviews

576 Reviews of AutoNation Ford Torrance - Service Center

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March 10, 2023

Very professional and efficient, Had taken my former car there the last 9 years and will continue to frequent them as long as I own a Ford and live in Southern California More

by marijanuary2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katherine
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Mar 14, 2023 -

AutoNation Ford Torrance responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

March 07, 2023

TOOK 5 MONTHS TO GET PARTS AND COMPLETE THE REPAIR AFTER THE DIAGNOSTIC THE PROBLEM More

by DiannaJon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katherine
Report | Print
Mar 12, 2023 -

AutoNation Ford Torrance responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

February 27, 2023

Service Department is efficient, responsive, and friendly. I like the videos they send showing what they check, what they find, and what they recommend. More

by jweigelt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katherine
Report | Print
Mar 04, 2023 -

AutoNation Ford Torrance responded

We are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

February 27, 2023

Tom Noon is always great, the 40 K service was completed on time and correctly. I always take my car for service to AutoNation Ford Torrance, i have bought4 cars from them and always great service. More

by Renesanpedro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Noon
Report | Print
Mar 04, 2023 -

AutoNation Ford Torrance responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Torrance. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

February 24, 2023

Having to reschedule since not all the parts were in; the service department completed the motor mount and realized the front brakes needed work. When I drove the car off the lot last night it was wonderful More

by lvonroi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Report | Print
Feb 28, 2023 -

AutoNation Ford Torrance responded

Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 24, 2023

Bad service. The staff is not friendly and very lazy. When I go there for service it feels like I am inconvenienceing them and the last thing they want to do is h More

by Ruben.castro44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All staff
Report | Print
Feb 27, 2023 -

AutoNation Ford Torrance responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Torrance. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (424) 253-4976 -- we hope to hear from you soon.

Feb 27, 2023 -

Ruben.castro44 responded

I have had this issue the last 2 times i was there to have my oil changed and i have gotten the same bad service. If the poor behavior of the staff hasn't changed by now it will never change and there is nothing a GM can say to me that will change my mind. If I have to call the GM with my issues thats just a waste of my time. If the company or the GM truly wanted to fix the issue they would have called me. If the GM wants to make a differnce then hire the right people for the right job, just don't hirer anyone because you are short staffed and once and a while come out of your office and talk to you customer, observe you employee intraction with the customers. If the GM does this and fix's any issues they see then the place would become better, and that customers want to go for help.

February 22, 2023

Katherine was super nice and took great care of me while I waited for a replacement on a recall. They did a ten point check and washed my care for no charge! More

by ddhopkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katherine
Report | Print
Feb 26, 2023 -

AutoNation Ford Torrance responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Torrance! Feel free to stop by if you ever need any more help.

February 20, 2023

They were really fast, had the truck ready earlier than promised. I was able to have my truck for the weekend again. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katherine
Report | Print
Feb 23, 2023 -

AutoNation Ford Torrance responded

Hi Dave, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 18, 2023

Took my car in for a service where I’ve been taking it since I purchased the vehicle five years ago. After getting home an hour away I was looking at the service receipt and noticed the tires weren’t rota More

by Brennanspillman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pedro
Report | Print
Feb 22, 2023 -

AutoNation Ford Torrance responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (424) 253-4976. We hope to hear from you.

February 13, 2023

I'm always happy with the service I get from my service writer. He makes sure I'm kept updated, and reaches out to me immediately when it's ready. I really have no complains. More

by sobaybigdog2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Report | Print
Feb 17, 2023 -

AutoNation Ford Torrance responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Torrance. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

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