AutoNation Ford Torrance

New Car Service is Terrible. I have taken my 2015 Ford F150 back to this dealership 3 times for a problem with brake noise. Each time nothing is found. Currently I have 7250 mil I have taken my 2015 Ford F150 back to this dealership 3 times for a problem with brake noise. Each time nothing is found. Currently I have 7250 miles driven on the vehicle, and the service technicians keep telling me they cannot find anything wrong with my brakes. My brakes make noise when I stop and the last time when taken in for the same problem (December 2017) the service technician wrote down as the problem, that customer feels a shift in weight when stopping. What I explained to the service technician was that when almost stopped, the brakes make a odd noise that has been happening for 32 months now. Either this dealership does not hire knowledgeable personnel or they don't care if existing customers keep purchasing the Ford Products. More

Never Judge a Book by its Cover, Karina I came in with my boyfriend, who owns a Ford Fusion, to get an oil change. (I won't go on to explain how TERRIBLE their service dept is or how it took I came in with my boyfriend, who owns a Ford Fusion, to get an oil change. (I won't go on to explain how TERRIBLE their service dept is or how it took 4 hours to do a simple routine oil change or how the customer service of the service dept is non-existent, that's enough for another review) I, being in the market for a new vehicle, began looking around the dealership at the new cars when the GM took notice. He then pairs us with Karina Veragara, who we advise that we were in the market for a leased mini suv. She showed us a $42,000 2016 Ford Edge, that was fully loaded. Thinking that we can't lease a prior year vehicle, we still let her run the numbers on the vehicle, even after advising her that we wanted to lease. She insisted that this particular vehicle qualified for many discounts and ran the numbers, RAN MY CREDIT and came back with a $630 FINANCE car note, because you can't lease prior year vehicles (just like we thought). Frustrated with the lengthy process (and 4 hour oil change), we leave the dealership. Months go by and I'm still in the market for a vehicle so I contact her to see what the numbers would be like for a less expensive vehicle, advising her that I strictly wanted to lease. She then asks me to fill out ANOTHER credit application (I know, I'm the idiot at this point) and gave me a 39 month lease option for $530 on a $32,000 Ford Escape. Wanting something more affordable, I ask her to look into other options and pull them so I can view the vehicles when I get off work, an 8 hour shift in DTLA, as a legal secretary.. Typically, you don't want to go to a dealership after this type of shift on a MONDAY NIGHT, but still, I trusted her to find me an affordable car. I arrive to the dealership at 645pm and was greeted by an empty lobby. I stood at the empty reception desk for about 8 minutes, watching many car salespersons walk by without asking if I needed help. Fortunately, someone had to use the fax machine at the reception desk and when he felt me staring him down, he finally turned and asked had I been helped. I asked him for Karina, who I had been texting the whole time I was standing there, he then paged her over the loud speaker and proceeded to a back room where everyone was congregating and asked for her there. 10 minutes later she emerges from that same exact room with keys. She takes me outside, barely shows me the car, doesn't explain any features, basically NOT selling me the car. At this point, I knew I wasted all of my time with her. I knew at that point that she knew before I drove all the way to this dealership that she wasn't going to sell me a car. But further more, she sat me down for another 15 minutes only to tell me that she forgot to tell me earlier that the bank didn't approve me for a lease but they did approve me for a FINANCE -_- Inexperienced at its finest, instead of making it an effort to get me into a car, she basically told me finance or nothing. I don't know if it was her time to leave but she didn't provide any other options and gave up really before she even started. Never judge a book by its cover. Because I'm a young female who came into a dealership, by myself, with a not-so-great-but-okay credit score, doesn't mean I don't have the resources to get a new car. I told her I had $500 down just to see the effort she would give and she failed miserably because she ASSUMED I wouldn't be able to produce more resources. Not only do I have over $2000 to put down but I have an excellent co-signer with a credit score of 788, who's already had a Ford lease for the past 2 years, who was looking to get into a Shelby. So not only did she lose my sale (because with his co-sign, I could get whatever I want), she lost my co-signer's potential $72,000 sale and he is now in the process of transferring his Ford lease to get into something that's NOT a Ford. All because of Karina Veragara. In this business, you might want to lose the judgmental disregard for potential clients. You never know what your next sale (meal) will look like. We will be filling out the CSS that Ford sent my boyfriend awhile back as well as filing a discrimination complaint with BBB and the state attorney general. Nice work, Karina. More

Rex my service guy Rex was awesome! He figured out the mistakes that the other service guy had done with my paper work and quickly fixed it! Had my car done on time and Rex was awesome! He figured out the mistakes that the other service guy had done with my paper work and quickly fixed it! Had my car done on time and gave me a convinent appointment. Thanks Rex! More

Great service! Mario Ibarra was very heplful on my service and he did a very excellent job in explaining what my truck needed attention. Recommend everyone to go to Mario Ibarra was very heplful on my service and he did a very excellent job in explaining what my truck needed attention. Recommend everyone to go to Mario. More

super service Miguel Pulido was cheerful, helpful and saw to all of my needs. The facilites are very clean and my car was washed before I left. P. Nitchman Miguel Pulido was cheerful, helpful and saw to all of my needs. The facilites are very clean and my car was washed before I left. P. Nitchman More

Scheduled Service Brought in the Escape for the 20k mile service. Naturally they tried to sell more services than was needed. What they did do was a good job on the req Brought in the Escape for the 20k mile service. Naturally they tried to sell more services than was needed. What they did do was a good job on the required stuff. The wait was expected. So overall a good experience. More

Where tf is my money?! I bought a used 2012 Ford Focus from them February 2015 and everything was fine. Eventually the transmission started having problems due to a recall. I bought a used 2012 Ford Focus from them February 2015 and everything was fine. Eventually the transmission started having problems due to a recall. Fast forward to April of this year and I was able to trade in my troublesome focus for the 2016 Fusion at a dealership closer to my house. When I purchased my focus, I also purchased the extended warranty so I was told that I could get a partial refund on my warranty since I traded the car before it was up. I filed for my refund in May and was told it would take 8-12 weeks (ridiculous much?!). Well, 12 weeks was up August 8th. I called and left several messages with Alex in finance (who took my paperwork) and never got a response. He eventually sent an email saying he would look into it and I haven't heard back from him. That was 2 weeks ago. Since i didn't hear back, I called and left a message with the finance manager and i haven't heard from him either. I have been avoiding visiting the place in person because it is quite a drive but I'm about to show up and go off. More

"Caution" stay away from this place I brought my 2000 ford excursion here for a coolant service and other services paid them and left thinking they had done a good job come to fined out I brought my 2000 ford excursion here for a coolant service and other services paid them and left thinking they had done a good job come to fined out they never did the coolant service on the truck it over heated on me took it back they replaced all my cooling system hoses installed a brand new radiator gave me a 3000.00 dollar bill and said your car is like brand new again gave me a 3 yrs unlimited mile warranty a month later truck over heats on me again took it back they said the radiator was defected replaced it 2 days later the truck over heats on me again I take it back now their telling me I need to replace my engine because my head gasket is blown out and they won't replace my engine they want me to pay 6800.00 because my car has 185,000 miles so we're the warranty they gave me this people are crooks they don't care about you as a customer they just want your money do not take your cars near that place always heard this stories but din't believe it till now it happened to me. More

Good experience with service on my 1994 Explorer When I drove up to the service driveway on Friday-March 11, 2016, I was greeted right away by the Porter. He commented on how nice my Explorer looked. When I drove up to the service driveway on Friday-March 11, 2016, I was greeted right away by the Porter. He commented on how nice my Explorer looked. I let him know that I had a 7:00am appointment with PAUL GONZALEZ. He brought out PAUL from his office & he greeted me. He opened my car door & we both walked over to his office. He held the door open to his office for me and offered me to sit down. I let him know that I had coolant leaking from the engine area. He gave me an estimate on the repairs. He was going to do a FREE technical inspection on my SUV. I gave him my 10% discount coupon & he said that he will call me later that morning to tell me what he found. I was in and out of the dealership in 10 minutes! I got a call from him at 10:00am. He told me the problem, the cost and told me that it should be ready by Monday since they would have to order a part. The next day (Saturday) I found a phone message from PAUL saying that my Explorer was ready for me. What a surprise! But unfortunately it was too late for me to pick it up since I just came back from hiking in Griffith Park. I went on Monday before noon and PAUL greeted me with a handshake and explained to me all the repairs and the total cost. The $$$ amount was high but I was just glad that my Explorer was running like new again. Paul walked me over to the Cashier and he shook my hand again and wished me a good day and he gave me his business card. Beatrice was the Cashier that rang up my invoice and she called the Porter to have my Explorer brought out to me. Picking up my SUV only took me 10 minutes. The people that I came in contact at AutoNation Ford Torrance treated me with respect and with professionalism. I had a very nice experience with the Service Department personel. I would recommend this dealership to anyone in need of service on there auto. I was especially glad to have been serviced by PAUL GONZALEZ. That is the reason that I gave 4 stars to this dealership. More

CAUTION: don't buy from here! Buying the car was great. Obviously the salesmen bend over backwards to make the sale. But as soon as you own the car, they could care less. The car Buying the car was great. Obviously the salesmen bend over backwards to make the sale. But as soon as you own the car, they could care less. The care was delivered to our home, yet the gas tank was empty. The saleswoman, Jeovana, promised a gas card to fill up. Never got it. The saleswoman ended up leaving that dealership without giving us the gas card, and everyone else refused to get us one. There was also a small paint defect that the saleswoman promised to have fixed upon our first service appointment. But that too is being refused because it was beyond 30 days. Who gives a brand new car an oil change after 30 days? Very rude and disrespectful. Lots of promises, no delivery. Especially Hector. Nasty person. When taking my car in for the first service appointment, the guys were standing outside smoking (right in front of the entrance where customers walk in to check in). Disgusting and unprofessional. No one greets you when you walk in and don't seem to enjoy their jobs. I will never buy here again, will never refer anyone to buy here, nor will get our car services here. More