AutoNation Ford Torrance

Poor customer service Was closing on a deal for a used car which was located at another autonation out of state....I was approved for a loan and came to an agreement on my Was closing on a deal for a used car which was located at another autonation out of state....I was approved for a loan and came to an agreement on my trade in...I was then called to come sign the paperwork but then suddenly as I show up they back out of the deal with no logical excuse...I then get a call from the store manager that tells me he doesn't know what type of condition the vehicle could be in and that's why he didn't want to transfer it.it really makes you question the vehicles they claim to inspect but then can't stand behind the cars they offer for sale More

DON'T BUY CERTIFIED PRE-OWNED DO NOT buy a certified pre-owned from AutoNation Ford Torrance (AFT). I purchased a CERTIFIED PRE-OWNED 2016 Ford Explorer w/ 2,800 miles on 1/23/18. DO NOT buy a certified pre-owned from AutoNation Ford Torrance (AFT). I purchased a CERTIFIED PRE-OWNED 2016 Ford Explorer w/ 2,800 miles on 1/23/18. Unfortunately for me, and not surprisingly being an LA resident, I didn’t get the car up to highway speeds until after my 5-day return period. About two weeks after purchase, I got my car on the highway and once I got north of about 65 mph the car starting making a horrible noise. I was upset, thinking how could this car have been certified and supposedly “Worry Free” with such a horrific sound? After bringing the car in and asking questions, I was told that AFT does not drive their used cars on the highway before tagging them as Certified Pre-Owned. What?! How can this be? There should be a disclaimer, “Only certified and worry free for issues that arise at 45 mph or less.” Since then, AFT has had my car for a total of 18 days over two periods, and today the car was returned to me, WITHOUT A FIX. I, like any other consumer that purchases a defective product, want my money back. NOPE. AFT was willing to talk to me about trading my car and getting into another one, however once I demanded my money back, I got the “I can’t help you with that” treatment from several people. I’ve been told I have to open a case with Ford Motor Company in order to get them to buy my car back. I can’t wait to see how long and painful this process is. Shameful business practice at AFT. If anyone would like to speak with me further about my experience, please reach out to me at: my2016ford@gmail.com. More

Horrible customer Service I called in to get an invoice for the service of my vehicle, which I paid for previously. I was on hold for the cashier for 15 minutes only to be disc I called in to get an invoice for the service of my vehicle, which I paid for previously. I was on hold for the cashier for 15 minutes only to be disconnected. When I called back i was placed into a voicemail. This is by far the poorest customer service! More

New Car Service is Terrible. I have taken my 2015 Ford F150 back to this dealership 3 times for a problem with brake noise. Each time nothing is found. Currently I have 7250 mil I have taken my 2015 Ford F150 back to this dealership 3 times for a problem with brake noise. Each time nothing is found. Currently I have 7250 miles driven on the vehicle, and the service technicians keep telling me they cannot find anything wrong with my brakes. My brakes make noise when I stop and the last time when taken in for the same problem (December 2017) the service technician wrote down as the problem, that customer feels a shift in weight when stopping. What I explained to the service technician was that when almost stopped, the brakes make a odd noise that has been happening for 32 months now. Either this dealership does not hire knowledgeable personnel or they don't care if existing customers keep purchasing the Ford Products. More

Never Judge a Book by its Cover, Karina I came in with my boyfriend, who owns a Ford Fusion, to get an oil change. (I won't go on to explain how TERRIBLE their service dept is or how it took I came in with my boyfriend, who owns a Ford Fusion, to get an oil change. (I won't go on to explain how TERRIBLE their service dept is or how it took 4 hours to do a simple routine oil change or how the customer service of the service dept is non-existent, that's enough for another review) I, being in the market for a new vehicle, began looking around the dealership at the new cars when the GM took notice. He then pairs us with Karina Veragara, who we advise that we were in the market for a leased mini suv. She showed us a $42,000 2016 Ford Edge, that was fully loaded. Thinking that we can't lease a prior year vehicle, we still let her run the numbers on the vehicle, even after advising her that we wanted to lease. She insisted that this particular vehicle qualified for many discounts and ran the numbers, RAN MY CREDIT and came back with a $630 FINANCE car note, because you can't lease prior year vehicles (just like we thought). Frustrated with the lengthy process (and 4 hour oil change), we leave the dealership. Months go by and I'm still in the market for a vehicle so I contact her to see what the numbers would be like for a less expensive vehicle, advising her that I strictly wanted to lease. She then asks me to fill out ANOTHER credit application (I know, I'm the idiot at this point) and gave me a 39 month lease option for $530 on a $32,000 Ford Escape. Wanting something more affordable, I ask her to look into other options and pull them so I can view the vehicles when I get off work, an 8 hour shift in DTLA, as a legal secretary.. Typically, you don't want to go to a dealership after this type of shift on a MONDAY NIGHT, but still, I trusted her to find me an affordable car. I arrive to the dealership at 645pm and was greeted by an empty lobby. I stood at the empty reception desk for about 8 minutes, watching many car salespersons walk by without asking if I needed help. Fortunately, someone had to use the fax machine at the reception desk and when he felt me staring him down, he finally turned and asked had I been helped. I asked him for Karina, who I had been texting the whole time I was standing there, he then paged her over the loud speaker and proceeded to a back room where everyone was congregating and asked for her there. 10 minutes later she emerges from that same exact room with keys. She takes me outside, barely shows me the car, doesn't explain any features, basically NOT selling me the car. At this point, I knew I wasted all of my time with her. I knew at that point that she knew before I drove all the way to this dealership that she wasn't going to sell me a car. But further more, she sat me down for another 15 minutes only to tell me that she forgot to tell me earlier that the bank didn't approve me for a lease but they did approve me for a FINANCE -_- Inexperienced at its finest, instead of making it an effort to get me into a car, she basically told me finance or nothing. I don't know if it was her time to leave but she didn't provide any other options and gave up really before she even started. Never judge a book by its cover. Because I'm a young female who came into a dealership, by myself, with a not-so-great-but-okay credit score, doesn't mean I don't have the resources to get a new car. I told her I had $500 down just to see the effort she would give and she failed miserably because she ASSUMED I wouldn't be able to produce more resources. Not only do I have over $2000 to put down but I have an excellent co-signer with a credit score of 788, who's already had a Ford lease for the past 2 years, who was looking to get into a Shelby. So not only did she lose my sale (because with his co-sign, I could get whatever I want), she lost my co-signer's potential $72,000 sale and he is now in the process of transferring his Ford lease to get into something that's NOT a Ford. All because of Karina Veragara. In this business, you might want to lose the judgmental disregard for potential clients. You never know what your next sale (meal) will look like. We will be filling out the CSS that Ford sent my boyfriend awhile back as well as filing a discrimination complaint with BBB and the state attorney general. Nice work, Karina. More

Rex my service guy Rex was awesome! He figured out the mistakes that the other service guy had done with my paper work and quickly fixed it! Had my car done on time and Rex was awesome! He figured out the mistakes that the other service guy had done with my paper work and quickly fixed it! Had my car done on time and gave me a convinent appointment. Thanks Rex! More

Great service! Mario Ibarra was very heplful on my service and he did a very excellent job in explaining what my truck needed attention. Recommend everyone to go to Mario Ibarra was very heplful on my service and he did a very excellent job in explaining what my truck needed attention. Recommend everyone to go to Mario. More

super service Miguel Pulido was cheerful, helpful and saw to all of my needs. The facilites are very clean and my car was washed before I left. P. Nitchman Miguel Pulido was cheerful, helpful and saw to all of my needs. The facilites are very clean and my car was washed before I left. P. Nitchman More

Scheduled Service Brought in the Escape for the 20k mile service. Naturally they tried to sell more services than was needed. What they did do was a good job on the req Brought in the Escape for the 20k mile service. Naturally they tried to sell more services than was needed. What they did do was a good job on the required stuff. The wait was expected. So overall a good experience. More

Where tf is my money?! I bought a used 2012 Ford Focus from them February 2015 and everything was fine. Eventually the transmission started having problems due to a recall. I bought a used 2012 Ford Focus from them February 2015 and everything was fine. Eventually the transmission started having problems due to a recall. Fast forward to April of this year and I was able to trade in my troublesome focus for the 2016 Fusion at a dealership closer to my house. When I purchased my focus, I also purchased the extended warranty so I was told that I could get a partial refund on my warranty since I traded the car before it was up. I filed for my refund in May and was told it would take 8-12 weeks (ridiculous much?!). Well, 12 weeks was up August 8th. I called and left several messages with Alex in finance (who took my paperwork) and never got a response. He eventually sent an email saying he would look into it and I haven't heard back from him. That was 2 weeks ago. Since i didn't hear back, I called and left a message with the finance manager and i haven't heard from him either. I have been avoiding visiting the place in person because it is quite a drive but I'm about to show up and go off. More