AutoNation Ford Torrance

1 star for service, they will try to overcharge you if you do not pay attention on your maintenance and warranty contract when you bought in beginning. DO NOT buy any extra maintenance or warranty...late you do not pay attention on your maintenance and warranty contract when you bought in beginning. DO NOT buy any extra maintenance or warranty...later they will still charge you again, and they do not care what you paid for in beginning... i will NOT recommend you service in this dealer. they are robbers.... 1 star only More

They Don’t replace DEFECTIVE parts. Please review this before leasing or buying your vehicle: I leased a 2017 Ford explore as I’ve done many times before. I’ve had many leases for m Please review this before leasing or buying your vehicle: I leased a 2017 Ford explore as I’ve done many times before. I’ve had many leases for many dealerships in the past. I’m 3000 miles of this vehicle I had a rear passenger LOL. This blowout was a cause of a defective tire. This was verified by a specialist in automotive repair in Torrance California. I brought my car down to Ford and showed them the blowout and they did nothing about it? At 20,000 miles I noticed the training was getting very low on all the tires. A few more miles and I began to see the radial tread’s of the tires? I was very concerned. The reason I really found this problem, as a hydroplaned through an intersection when the road was wet. I brought my car back down to the service at Torrance Ford and they said this is a defective tire and all the tires need to be replaced. I was getting ready for the tires to be replaced when the service manager stated I will have to pay for 100% labor 100% tax and 70 %Defective product?? I believe this is not right because the defective product is not my fault. The service manager and his colleague Diganta laugh at me and stated that I did not know defective product liability? Yes I’m not a lawyer, however I believe Lawyer would love a case like this.It is a shame that our local vendors and Torrance wouldn’t do the right work for a hard-working consumer that believes in the product. I still like Ford trucks and I repair and restore order for Broncos. If you’re looking for a lease and you don’t not want to have any service problems, don’t go to this dealership I would recommend if you would like a Ford’s, Go to another Ford dealership even if it’s a farther drive. Hopefully one day of the service manager at Torrance Ford will have another job and allow for us to keep its food name in the future. More

Poor customer service Was closing on a deal for a used car which was located at another autonation out of state....I was approved for a loan and came to an agreement on my Was closing on a deal for a used car which was located at another autonation out of state....I was approved for a loan and came to an agreement on my trade in...I was then called to come sign the paperwork but then suddenly as I show up they back out of the deal with no logical excuse...I then get a call from the store manager that tells me he doesn't know what type of condition the vehicle could be in and that's why he didn't want to transfer it.it really makes you question the vehicles they claim to inspect but then can't stand behind the cars they offer for sale More

DON'T BUY CERTIFIED PRE-OWNED DO NOT buy a certified pre-owned from AutoNation Ford Torrance (AFT). I purchased a CERTIFIED PRE-OWNED 2016 Ford Explorer w/ 2,800 miles on 1/23/18. DO NOT buy a certified pre-owned from AutoNation Ford Torrance (AFT). I purchased a CERTIFIED PRE-OWNED 2016 Ford Explorer w/ 2,800 miles on 1/23/18. Unfortunately for me, and not surprisingly being an LA resident, I didn’t get the car up to highway speeds until after my 5-day return period. About two weeks after purchase, I got my car on the highway and once I got north of about 65 mph the car starting making a horrible noise. I was upset, thinking how could this car have been certified and supposedly “Worry Free” with such a horrific sound? After bringing the car in and asking questions, I was told that AFT does not drive their used cars on the highway before tagging them as Certified Pre-Owned. What?! How can this be? There should be a disclaimer, “Only certified and worry free for issues that arise at 45 mph or less.” Since then, AFT has had my car for a total of 18 days over two periods, and today the car was returned to me, WITHOUT A FIX. I, like any other consumer that purchases a defective product, want my money back. NOPE. AFT was willing to talk to me about trading my car and getting into another one, however once I demanded my money back, I got the “I can’t help you with that” treatment from several people. I’ve been told I have to open a case with Ford Motor Company in order to get them to buy my car back. I can’t wait to see how long and painful this process is. Shameful business practice at AFT. If anyone would like to speak with me further about my experience, please reach out to me at: my2016ford@gmail.com. More

Horrible customer Service I called in to get an invoice for the service of my vehicle, which I paid for previously. I was on hold for the cashier for 15 minutes only to be disc I called in to get an invoice for the service of my vehicle, which I paid for previously. I was on hold for the cashier for 15 minutes only to be disconnected. When I called back i was placed into a voicemail. This is by far the poorest customer service! More