AutoNation Ford Torrance

Steven worked on my Ford Fusion and did a great job. He was very professional, and had my car repaired in timely manner. Communication regarding my car’s problem was great. was very professional, and had my car repaired in timely manner. Communication regarding my car’s problem was great. More

I opted to purchase car onlinesubmitted all the required I opted to purchase car online submitted all the required documents I even got approved for credit I was waiting for them to send me the documents I opted to purchase car online submitted all the required documents I even got approved for credit I was waiting for them to send me the documents to sign and heard absoloutly nothing from them 3 days later I called the sales man and texted him they said that a sales manager will call me I waited 4 days and contacted them again they told me they were waiting on documents from me? and they car is sold do not waste you time with the dealership. if you do buying from them do not stop hurrahing them until the talk to you. they are a typical car dealership that can not be trusted More

Wasted 3 hours in this place for them to deny me for a dumb xxx reason. They wanted original paystubs and a bill with a phone number on it dumb xxx reason. They wanted original paystubs and a bill with a phone number on it More

Made an appointment to have my car's transmission serviced on 1/22/21. I had to wait 2 weeks for that appointment. Showed up as scheduled and was informed by the service advisor that they could not g serviced on 1/22/21. I had to wait 2 weeks for that appointment. Showed up as scheduled and was informed by the service advisor that they could not get to my car till Feb 3 but if I wanted I could just leave it there. Really? 2 weeks? This is not the first time I have had issues with AutoNation service department but I guarantee you it is the last. Will not buy another vehicle that has to be serviced by them. I would like to blame it on just this one service department in Torrance but ran into the same problems in the Denver area. Would not recommend any AutoNation to anyone. More

This place is a disaster, and one of the managers, AB, is unethical. Was shopping for a truck, and while our numbers didnt match, I parted with the salesperson by saying "if my numbers are doable, call me il unethical. Was shopping for a truck, and while our numbers didnt match, I parted with the salesperson by saying "if my numbers are doable, call me ill come back". I left and 15 minutes later, my phone rang and the manager tells me "come back i want to make a deal". I drove back to the dealership and met the manager this time, he ran my credit (720 score) and after haggling again, he was NOT anywhere the price I told them would be my limit. Why did he make me come back? Why run my credit? they KNEW my limit in what I was willing to pay for the car. Corrupt management of this dealership, don't shop there, they are unethical and downright shady! More

Service advisor was rude and lacked knowledge of my F-450. Mechanic did not install my fuel filter right and my truck turned off on the way home. Brought the truck back and they wanted to charge me for F-450. Mechanic did not install my fuel filter right and my truck turned off on the way home. Brought the truck back and they wanted to charge me for new fuel lines: What a joke More

Taking bad customer experience to a new low. Management suck I had a recall on my ford focus and I went there with the hopes to get it fixed. Mind it, I called a day earlier to make sure the technicians are avai I had a recall on my ford focus and I went there with the hopes to get it fixed. Mind it, I called a day earlier to make sure the technicians are available to handle the job before I visit them and I was assured they will fix it. I left my car, expected to receive a call later that day with an update but it didn't happen. Next day the technician was not available and the guy in the service center was clueless about the status of my car and said, I think its still not ready. After some back and forth, I got to know the work was not even started on my car.I got my car back just the way I left it. The guy wanted to check if I want to come again on Monday to get it fixed? Nope sir, never ever. Anyways, I had bad experience with this dealership in the past but still wanted to give it a try. Make me fool once, your fault, Make me fool twice, my fault. I've learnt my lesson. Never again. More