AutoNation Ford Torrance

It took me two tries to make an appointment. The first time I called the receptionist couldn’t find anyone from service to take my call. When I did bring my truck in, the service rep was very nice, time I called the receptionist couldn’t find anyone from service to take my call. When I did bring my truck in, the service rep was very nice, but when he called to tell me what was wrong with my truck I got the big scare tactic about what was wrong and then got the quote. It felt very reality show in delivery. The quote was really high and I had only one item fixed. I will take the truck elsewhere to get the radiator flushed. I find it strange that a hose clamp was missing on my truck when to date your dealership is the only ones who have worked on it. So either it was never there to begin with, or someone there forgot to replace it when you were working on the truck the last time. The service was done in a timely fashion and the truck was washed which was a very nice bonus. More

This is my fourth explorer. Tom Noone has been my advisor throughout the years. My experience with him has been outstanding. This recent visit was no exception. advisor throughout the years. My experience with him has been outstanding. This recent visit was no exception. More

With the long delays in producing new cars, Joseph alerted me when my Ford would be built and the shipping schedule. When the car was finally at the dealership, he walked use through the lease option alerted me when my Ford would be built and the shipping schedule. When the car was finally at the dealership, he walked use through the lease options and procedures. Despite the year-long delay in manufacturing, we ended up with a good experience. We always had good experience with service on our previous Ford Fusion. Sorry too see the Fusion discontinued. More

I’ve been going to same dealership for over 26 years each visit is an experience in a good way with good people, they take the time you need and without pressure to you. I’ve gotten 14 vehicles there an each visit is an experience in a good way with good people, they take the time you need and without pressure to you. I’ve gotten 14 vehicles there and will be back for 15th. More

Service writer Derrick was great to work with. Our 2018 Explorer was brought in for an oil change and 10K mile check and they even washed it! Great service! Explorer was brought in for an oil change and 10K mile check and they even washed it! Great service! More

Just bought our second awesome car at this dealership. Always get get great car care delivered with professionalism. Ron, our very experienced Sales Rep, helped us navigate the Covid-generated car short Always get get great car care delivered with professionalism. Ron, our very experienced Sales Rep, helped us navigate the Covid-generated car shortage. It sparkled and was fully fueled and ready within hours of arrival at the dealership. Ron made sure we were thoroughly confident about the many new features and controls. A great customer experience over the past six years, which is why we bought there again. More

Roy at internet sales kept his eye out for the vehicle we were looking for ...found one and then Jasper handled the rest..I think everyone was happy with the price..all the features were explained and apprec were looking for ...found one and then Jasper handled the rest..I think everyone was happy with the price..all the features were explained and appreciated More

Very polite , took car of my cars needs, cleaned up my car after maintnance work on my car , did not took long to get my car ready car after maintnance work on my car , did not took long to get my car ready More

Friendly, professional and dedicated staff. We are in the shorted car period and the staff (Amir, Irene and Martin) did their best to help us get the car we want and made the process easier for us when we ha shorted car period and the staff (Amir, Irene and Martin) did their best to help us get the car we want and made the process easier for us when we had an issue with the card. Highly recommended. Thank you! More

Service was completed efficiently and in a timely manner. My service agent is knowledgeable, courteous and completes all task in a timely manner. Have been with this dealership for many years My service agent is knowledgeable, courteous and completes all task in a timely manner. Have been with this dealership for many years More