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AutoNation Ford Torrance

Torrance, CA

4.5
891 Reviews
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3111 Pacific Coast Hwy

Torrance, CA

90505

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Showing 891 reviews

December 04, 2021

i started online and then made an appt to test drive the bronco sport that i picked out...needless to say that i was thrilled with EVERYONE!! i drove myself home that night in my new bronco!! the team i w More

by ajamaethedog
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
irene, angel, eric, marcus, martin, Sydney Thorp
Dec 07, 2021 -

AutoNation Ford Torrance responded

Hi, we are pleased to hear you had such a positive experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

December 03, 2021

Brought my Econoline van in for a repair. The staff was friendly, but unfortunately, they were unable to help me. I needed a new transmission. It isn't their fault, parts are unavailable at this time due t More

by chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus Cisneros
December 02, 2021

Very displeased with service. Csp that was reason for service call wasn’t even fixed. Told to call back in February they were over booked. More

by Jen
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sydney Thorp
Dec 06, 2021 -

AutoNation Ford Torrance responded

Hi Jen, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (424) 253-4976. We hope to hear from you soon.

December 02, 2021

I chose to sell my car a couple of months ago, without realizing how low new car inventory was ( year 2021) Now I had been without a car for about 4 months, and every time I called a dealership they wer More

by afrog37
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel and Shawn.
Dec 06, 2021 -

AutoNation Ford Torrance responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Ford Torrance and we hope to be of service again in the future.

December 02, 2021

Everything done in a timely manner and was kept in the know if there was a delay in the completion. More

by blittlelane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
Dec 06, 2021 -

AutoNation Ford Torrance responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

December 01, 2021

The dealership was really clean and everyone was friendly. Great service helpful from the salesman, finance, and sales manager. More

by RA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leonel Brito-Miranda
Dec 06, 2021 -

AutoNation Ford Torrance responded

Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

December 01, 2021

I rec'd a letter to make an appointment for a recall/repair. I called, the appointment was scheduled. The week prior to the appointment I was reminded at least 3 times of the date and time of the More

by Zach
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jesse
Dec 06, 2021 -

AutoNation Ford Torrance responded

Hi Zach, we are deeply disappointed by your experience at AutoNation Ford Torrance. If you would be willing to give us another chance in the future, please reach out to our General Manager at (424) 253-4976. We would appreciate the chance to turn your experience around. We hope to hear from you soon.

December 01, 2021

AS always Kathy, was a pleasure and professional to conduct business with, got right down to business More

by grhansen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaitlyn, Sydney Thorp
Dec 06, 2021 -

AutoNation Ford Torrance responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

November 29, 2021

Relatively small, but irritating. I had asked to have my tires rotated, and was told that it had been done. I had marked my tires and checked the air pressure before I went to the dealer for service. When I More

by C Hale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sydney Thorp
Dec 03, 2021 -

AutoNation Ford Torrance responded

Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (424) 253-4976 to discuss what we can do to help.

November 29, 2021

Our service advisor, Kathryn, was a pleasure to work with. She was friendly, professional and efficient. The work was done in a timely manner and the vehicle returned nice and clean. More

by Msims
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathryn
Dec 03, 2021 -

AutoNation Ford Torrance responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Torrance. Thank you so much for being one of our valued guests and we look forward to your next visit!

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