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AutoNation Ford Torrance

Torrance, CA

4.5
891 Reviews
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3111 Pacific Coast Hwy

Torrance, CA

90505

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Showing 891 reviews

January 28, 2022

Tom my service representative is first-class. Tom has helped me in the past with my car. If AutoNation Torrance does not promote this man, give him a raise, or both, they could lose such a good man. It More

by Michael
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom
Feb 01, 2022 -

AutoNation Ford Torrance responded

Hi Michael, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

January 27, 2022

I can count on Auto Nation to take good care of my Ford Edge honestly and effectively. They have honored my warranty and taken care of all problems, large and small, professional and effectively. I love More

by fee.valerie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Marroquin
Jan 31, 2022 -

AutoNation Ford Torrance responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

January 27, 2022

Well got my car back and it sounded like they fix the brake problem but no it came back the next day! So not impressed with ford it will be my last ford! And your employees act like they are doing me a f More

by crstanford33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know don’t care
Feb 01, 2022 -

AutoNation Ford Torrance responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Torrance take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (424) 253-4976 to discuss what we can do to help.

Feb 01, 2022 -

crstanford33 responded

No thank you!

January 26, 2022

My third car purchased from your dealership and it was my worst experience my salesman offered no insight on my car they did not care about me as a repeat customer all they cared about was making a sale More

by mlfabian2025
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Magdi Jenifer and your used car sales manager
Jan 29, 2022 -

AutoNation Ford Torrance responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Torrance. If you would be willing to give us another chance in the future, please reach out to our General Manager at (424) 253-4976. We would appreciate the chance to turn your experience around.

Feb 02, 2022 -

mlfabian2025 responded

Hello thank you for reaching out to me now would you please take this car off my hands and let me purchase something else

January 26, 2022

Timely service and good communications, having no issues on maintenance works. Employees are friendly and helpful. More

by Taka-Ok
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse
Jan 29, 2022 -

AutoNation Ford Torrance responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 24, 2022

Love going to this Dealership/Service. Every time I need help on something or need to ask they always on the help and the service is awesomely good. Me and My Husband always looks for Mr. Tom Noone, he alw More

by J. ELFA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Noone
Jan 27, 2022 -

AutoNation Ford Torrance responded

Hi, we are pleased to hear you had such a positive experience with us! If you need more help, our team is available to talk -- safe travels!

January 23, 2022

Routine maintenance was very easy. I went online for an appointment, assigned a representative and when I parked somebody immediately came out. My service representative came out shortly and told me the ca More

by floridaalferos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katherine Stankus
Jan 25, 2022 -

AutoNation Ford Torrance responded

Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 23, 2022

Not very communicative. Very Slow Work. And Not Very Accommodating. People are courteous but not very helpful. Had my car for 9 days and getting updates was like pulling teeth. Showed little regard More

by brucelev1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jessie
Jan 26, 2022 -

AutoNation Ford Torrance responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (424) 253-4976 so we can work towards a resolution. We look forward to hearing from you. Take care!

January 23, 2022

Not very responsive. Left many voicemail, emails to the finance department, but never return my call. More

by chotime
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Martin Romero
Jan 26, 2022 -

AutoNation Ford Torrance responded

Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

January 22, 2022

I really like working with Jesse. He is a great guy & always helpful and professional More

by Robbi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse
Jan 26, 2022 -

AutoNation Ford Torrance responded

Hello Robbi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Have a great day!

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