AutoNation Ford Torrance

Friendly associates, Mckala H. Helped me wonderfully and got me into my brand new vehicle! Helped me wonderfully and got me into my brand new vehicle! More

Had my 100K service done on my 2012 Fusion at Autonation Ford Torrance. I do all my service there so they have a complete record if what maintenance has been done, They provide a free shuttle ride to home a Ford Torrance. I do all my service there so they have a complete record if what maintenance has been done, They provide a free shuttle ride to home and/or a nice waiting area if waiting. They have 2 service managers who have been there a long time, Jess Cisneros and Tom Noone. By now, they know me so they trat me well. More

Although I think the pricing was a little over priced, I am okay with it. The only issue I have, is not being informed about the repairs (of lack of) prior to me picking up my vehicle. I went in for an oi am okay with it. The only issue I have, is not being informed about the repairs (of lack of) prior to me picking up my vehicle. I went in for an oil change and to have my sunroof repaired. I was quoted a price for the service, which I was okay with. Mid-morning, I was given a call about additional service my vehicle needed. I approved the service. When I went in to pick up my vehicle in the late afternoon, I was told that the sunroof was not repaired because they needed to order the part to fix it and it would take about a month to get it. My issue is, why they couldn't call to advise me that the sunroof would not be repaired until a later date when they order the part. I was expecting my sunroof to be working when I picked-up the vehicle. I would have prefer a call prior to picking-up the vehicle, so I wouldn't be disappointed that it was not repaired. Other than that issue and pricing, I was satisfied. More

They were upfront and had me a rental within a couple days. They fixed my flex and I was on my way. Thank you days. They fixed my flex and I was on my way. Thank you More

My overall experience has been good. My only complaint is that I have taken the car in for the same reason multiple times and they are still not corrected. It is very inconvenient and ex My only complaint is that I have taken the car in for the same reason multiple times and they are still not corrected. It is very inconvenient and expensive because I have to rent a car or Uber back and forth. More

Roy, Jennifer, and Martin were super helpful. They made the process of driving off with a brand new 2022 Ford Explorer a breeze! They made the process of driving off with a brand new 2022 Ford Explorer a breeze! More

Service Department was excellent Would highly recommend this dealership Tom Noone provided great communication...Would highly recommend this dealership this dealership Tom Noone provided great communication...Would highly recommend this dealership More

The sales person is Very knowledgeable on every single detail of the truck, professional and efficient on the process. detail of the truck, professional and efficient on the process. More

Normally the customer service is great but this last visit to fix my car due to a recall was terrible! I made an appt and they didnt start my car until the following day with very little communication. visit to fix my car due to a recall was terrible! I made an appt and they didnt start my car until the following day with very little communication. So, my car was in the shop for 2 full days. Such an inconvenience and then the poor customer service communication made it even worse! For a recall! terrible More

Tom Noone, my service advisor, is always friendly and returns my phone calls promptly. I am always given a rough estimate of time the service will take. The waiting area and bathrooms are always clean returns my phone calls promptly. I am always given a rough estimate of time the service will take. The waiting area and bathrooms are always clean. And they include a free car wash, so I leave happy and with a clean car. Thank you! More