AutoNation Ford Torrance

Very disappointed. I letting you know because I was asked to review our experience with recent service that included “Multi-point Inspection” at AutoNation Torrance I letting you know because I was asked to review our experience with recent service that included “Multi-point Inspection” at AutoNation Torrance This morning at the gas station, the truck wouldn’t start. Called AAA and it needed a new battery. It took barely a minute to pop on the gauge to know the original factory battery from 2017 needed replacement. But you don’t even need a gauge… apparently a 5 year old OEM truck battery routinely needs replacement. I didn’t know that, but the mechanic at AutoNation Torrance should know that. So they missed a sale and more importantly left us stranded for a bit. We didn’t appreciate that. I rarely write reviews but I was asked. I attempted to let customer service know what happened but so far have ignored my email Sorry for being so direct and unappreciative but that’s some sloppy careless work. I am disappointed I can't trust these guys. More

Great dealership. Really helped the process go quickly-actually the shortest time its ever taken me to buy a car. Salesperson, manager and finance guy were excellent. Really helped the process go quickly-actually the shortest time its ever taken me to buy a car. Salesperson, manager and finance guy were excellent. More

I usually have a decent experience getting my truck serviced here. However, on my most recent visit, I dropped off my truck for an oil change and tire rotation, and returned at the time the service adv serviced here. However, on my most recent visit, I dropped off my truck for an oil change and tire rotation, and returned at the time the service advisor had quoted me (3 hours later). When I arrived, my truck still hadn't even been started, and it took another 2 hours of waiting in the lobby to get my truck back. The service advisor was apologetic and communicated well with me during my wait, but an oil change shouldn't take 5 hours. Additionally, I spoke with the parts manager to potentially buy a cabin air filter, and he was rude, unhelpful, and refused to give me the part number. He must think it's hard to find the information online or something, but a quick Google search will bring up the part number to compare prices and his refusal makes sense given how much extra they charge for a simple and cheap part. I won't be buying any parts from this dealer due to this experience. Overall, it was a disappointing visit compared to my usual experience here. More

This has been the worse Ford service experience I have ever had!! It took me 5 days to get an appointment to begin with. I dropped my truck off for a service repair, which went ok. They had to order a ever had!! It took me 5 days to get an appointment to begin with. I dropped my truck off for a service repair, which went ok. They had to order a part, but the truck was ready earlier than expected (took 4 days). Unfortunately, that was the only good part of this experience. The service agent backed into another truck when she was getting our truck and damaged the bumper. The dealership paid for the repairs, but that added another 6 days to how long my truck was at the dealership. When the repair shop was driving the truck, the check engine light came on because there was an issue with the initial repair the dealership performed. Now it's gonna take another 5 days for another part to come in. The whole time, my service agent never once notified me of the status of my truck. I had to text her and then she would update me. Horrible service department and terrible service agent! More

I took my Escape in for a fairly serious recall Katherine was my service writer. She got everything set up, got the shuttle to take me home and got my car serviced in record time. was my service writer. She got everything set up, got the shuttle to take me home and got my car serviced in record time. More

My wife's car and mine came due for service at the same time. I made an appointment with Tom as I have done for years and, as usual, he provided an outstanding service experience. time. I made an appointment with Tom as I have done for years and, as usual, he provided an outstanding service experience. More

Derek Duarte took good care of me and my CMax during my service to Auto Nation Torrance. service to Auto Nation Torrance. More

My first experience at AutoNation Ford was a pleasant one. From drop off to pick up every thing went smoothly and the personnel were all professionals. Received text with video of repair in progress wit one. From drop off to pick up every thing went smoothly and the personnel were all professionals. Received text with video of repair in progress with explanation. Completely satisfied with the service at this dealership. More

overall good experience - simple oil cahnage and recall fix along with tire rotation - did not reset oil indicator was only reason not 5 stars - I did it myself when I got home and checked it fix along with tire rotation - did not reset oil indicator was only reason not 5 stars - I did it myself when I got home and checked it More

As always . Tom ,the service rep is always friendly and efficient. Had an early appointment and was my car was finished quickly. Tom ,the service rep is always friendly and efficient. Had an early appointment and was my car was finished quickly. More