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AutoNation Ford Torrance
Torrance, CA
891 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 891 reviews
September 16, 2022
Great sells help and service . . purchase a brand new raptor with 25k mark up and vechicle was delivered with a rip seat they were great help and took 2 times to replace it doesn’t . purchase a brand new raptor with 25k mark up and vechicle was delivered with a rip seat they were great help and took 2 times to replace it doesn’t look factory but was the best they could do. Inspect the vechicle good More
by Shane
Employees Worked With
Forgot
September 15, 2022
My service team of Jason Green and Derrek Duarte were professional and on top of every service need for my Ford Flex. Kept me up on the timeline of when the service was going to be completed. I'm looking professional and on top of every service need for my Ford Flex. Kept me up on the timeline of when the service was going to be completed. I'm looking forward to working with both of these Auto Nation reps for future services. More
by omanson76
Employees Worked With
Derrek Duarte
September 13, 2022
I went to Ford Autonation Torrance and I kept calling them because I am facing problems in my car Check Engine light popped on my dashboard. I made a call 4x and the person who answers my calls is very n them because I am facing problems in my car Check Engine light popped on my dashboard. I made a call 4x and the person who answers my calls is very nice but when an automated machine says to leave a message I did leave a message 4x. They didn't return my messages. So, after I pick up my kids from their schools I went straight to Ford Autonation Torrance and see Tom Noone. I was happy to tell him the problem but yesterday his approach to me is very rude. I was surprised by how he acted in front of me and sarcastically told me "are you a mechanic that you know the problem". I only told him that I knew the problem was that the car I used to check it because I have OBD at home then the problem shows P0302. He silently laughed at my face. It's very humiliating how he acted to me. I trusted him since 2020 he was the one accommodating me every time I do service in their dealership. Yesterday the atmosphere is not good and I feel and ended up speechless about the explanations he told me. He's not helping and comforting his customers instead he's being rough. I do not know if I am coming back to this Ford Autonation. This is my Experience. Life is not easy for all of us and I know you cannot please everyone. But if you were approached nicely be nice too. The feeling of a person who is trusting you is that you will give a positive and comforting reply even though the customer's level of worry is high. More
by Fritz
Employees Worked With
Tom Noone
September 09, 2022
Friendly and always takes care of what I need done. This time I chose to wait and service took and hour and a half including a truck wash. Thank you This time I chose to wait and service took and hour and a half including a truck wash. Thank you More
by sibbyjon
Employees Worked With
Jesse
