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AutoNation Ford Torrance

Torrance, CA

4.5
891 Reviews
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3111 Pacific Coast Hwy

Torrance, CA

90505

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Showing 891 reviews

October 19, 2022

Was greeted by Tom Noone told him I was to meet Kathy, he went looking for her, did not expect that. Kathy came and greeted me and got right to work checking in my truck. She then got on line and researched More

by grhansen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom, Kathy
Oct 26, 2022 -

AutoNation Ford Torrance responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

October 18, 2022

This was the worst service experience ever. They wouldn’t answer the phone and when it was finally picked up after the fifth call it was someone in a separate location that couldn’t answer any More

by Mr Panagos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lisa Parasrami
Oct 23, 2022 -

AutoNation Ford Torrance responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (424) 253-4976 -- we hope to hear from you soon.

October 18, 2022

Easy fast going And hassle free experience. They kept me informed when they were maintenancing my truck. They even went as far as to send a video of what they were working on To insure ease of More

by Elegantdetailing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas noone, Lisa Parasrami
Oct 24, 2022 -

AutoNation Ford Torrance responded

Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!

October 17, 2022

Tom Noone did an excellent job in diagnosing an issue with my vehicle. His repair team had my vehicle fixed, washed, and ready within an hour! More

by gmail6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Noone
Oct 23, 2022 -

AutoNation Ford Torrance responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

October 17, 2022

Had a very bad experience with Ford Autonation. My vehicle was with the ford for over a week and the diagnostic codes and issues that they provided was all wrong. Asked for a repair of about $4500 More

by Ashishrti
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
All
Oct 23, 2022 -

AutoNation Ford Torrance responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (424) 253-4976 to discuss what we can do to help.

October 17, 2022

Tried to get an end of lease buy out package so i can take it to my bank, instead all i heard was i have to buy it from the dealership at 7% rate for 71 months. When asked why the high rate? Shuoulder sh More

by Sc
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Never worked with a Lisa
Oct 23, 2022 -

AutoNation Ford Torrance responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (424) 253-4976 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

October 16, 2022

Tom Noone, Has always been our go to adviser , he has always been informative and keeps us in the loop. More

by teresacrerarlewis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Noone
Oct 20, 2022 -

AutoNation Ford Torrance responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

October 16, 2022

The purchase was seamless. The deal was practically done over the phone and online. Spent an hour at the dealership signing papers then I was done. I would purchase here aga More

by Happy Customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo
Oct 22, 2022 -

AutoNation Ford Torrance responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

October 15, 2022

Had my 10k service, the team at Auto Nations was on top of it. I like the complementary car wash. I scheduled my service through the app without issues. My car is a 2021 F150 KR, More

by Sorin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessie
Oct 19, 2022 -

AutoNation Ford Torrance responded

Sorin, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 15, 2022

Easy to make an appointment. Good communications with dealership on status. Gave me a ride home after leaving my car for service. They washed my car afterwards, which was very More

by Laurie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pedro
Oct 20, 2022 -

AutoNation Ford Torrance responded

Hi Laurie, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

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