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AutoNation Ford Torrance

Torrance, CA

Overview
Reviews
Vehicles
4.5
893 Reviews
About AutoNation Ford Torrance: A Legacy of Excellence AutoNation Ford Torrance stands out as a premier Ford dealership that comprehends the unique needs of its customers. Situated in the heart of Torrance, CA, the dealership prides itself on a legacy of excellence, delivering top-tier Ford vehicles and exceptional customer service. With a steadfast commitment to quality and a dedication to prioritizing customer satisfaction, AutoNation Ford Torrance proudly serves as the go-to destination for all things Ford.
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3111 Pacific Coast Hwy

Torrance, CA

90505

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Showing 893 reviews

March 07, 2023

TOOK 5 MONTHS TO GET PARTS AND COMPLETE THE REPAIR AFTER THE DIAGNOSTIC THE PROBLEM More

by DiannaJon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katherine
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Mar 12, 2023 -

AutoNation Ford Torrance responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

March 02, 2023

Honest and willing to help find ways to meet customers goals positively as well as establishing good rapport and trust. More

by Serxchio0207rnovatio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jugbhir SIngh and Marcus Dancy
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Mar 06, 2023 -

AutoNation Ford Torrance responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 27, 2023

Service Department is efficient, responsive, and friendly. I like the videos they send showing what they check, what they find, and what they recommend. More

by jweigelt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katherine
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Mar 04, 2023 -

AutoNation Ford Torrance responded

We are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

February 27, 2023

Tom Noon is always great, the 40 K service was completed on time and correctly. I always take my car for service to AutoNation Ford Torrance, i have bought4 cars from them and always great service. More

by Renesanpedro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Noon
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Mar 04, 2023 -

AutoNation Ford Torrance responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Torrance. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

February 24, 2023

Marcus was our sales rep he was super attentive to everything we were looking for with our purchase. My wife and I did not feel pressured in any way to buy the car. I highly recommend working with him More

by shoos626
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus Dancy, Abanoub Awed, Martin Romero
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Feb 28, 2023 -

AutoNation Ford Torrance responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 24, 2023

Bad service. The staff is not friendly and very lazy. When I go there for service it feels like I am inconvenienceing them and the last thing they want to do is h More

by Ruben.castro44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All staff
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Feb 27, 2023 -

AutoNation Ford Torrance responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Torrance. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (424) 253-4976 -- we hope to hear from you soon.

Feb 27, 2023 -

Ruben.castro44 responded

I have had this issue the last 2 times i was there to have my oil changed and i have gotten the same bad service. If the poor behavior of the staff hasn't changed by now it will never change and there is nothing a GM can say to me that will change my mind. If I have to call the GM with my issues thats just a waste of my time. If the company or the GM truly wanted to fix the issue they would have called me. If the GM wants to make a differnce then hire the right people for the right job, just don't hirer anyone because you are short staffed and once and a while come out of your office and talk to you customer, observe you employee intraction with the customers. If the GM does this and fix's any issues they see then the place would become better, and that customers want to go for help.

February 24, 2023

Having to reschedule since not all the parts were in; the service department completed the motor mount and realized the front brakes needed work. When I drove the car off the lot last night it was wonderful More

by lvonroi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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Feb 28, 2023 -

AutoNation Ford Torrance responded

Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 22, 2023

Katherine was super nice and took great care of me while I waited for a replacement on a recall. They did a ten point check and washed my care for no charge! More

by ddhopkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katherine
Report | Print
Feb 26, 2023 -

AutoNation Ford Torrance responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Torrance! Feel free to stop by if you ever need any more help.

February 20, 2023

My wife and I were very pleased with our purchase from Jasper Edmonds at AutoNation Ford in Torrance. The entire staff there was great to work with. More

by 426stage3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jasper, Martin
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Feb 23, 2023 -

AutoNation Ford Torrance responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for taking the time to leave us this information about your recent visit. Take care!

February 20, 2023

They were really fast, had the truck ready earlier than promised. I was able to have my truck for the weekend again. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katherine
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Feb 23, 2023 -

AutoNation Ford Torrance responded

Hi Dave, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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