AutoNation Ford Torrance

I always used to dread goiNg to dealerships in the past. Since I found this dealership I have had my notions changed. The staff is nice and helpful and welcoming…even if you are not buying a car. Katherine Since I found this dealership I have had my notions changed. The staff is nice and helpful and welcoming…even if you are not buying a car. Katherine has been my service advisor since I started going there and she has been great. Amazing follow through…transparent about the pricing…offers me all of the options without being pushy…and keeps me up to date. If she doesn’t have the answer to one of my questions she immediately gets the answer so there isn’t any confusion or lag time. I would definitely recommend going here. More

I am a 20 year customer at Ford Torrance and have purchased 3 new vehicles during that time. The Service department is clean and efficient. The one problem I have that nobody seems to be able to answ purchased 3 new vehicles during that time. The Service department is clean and efficient. The one problem I have that nobody seems to be able to answer to is regarding Recall 23S02 on my ‘21 Explorer. I have received 3 letters from AutoNation about this Recall over the past 6 months. I brought my vehicle in to have it serviced last month and to take care of the Recall. I was told by Service that the Recall had been put on hold and so they did not perform the work. The next week I got another letter saying I needed to bring in my vehicle for the same Recall. Why would Ford send out so many letters about a Recall and then have the dealership tell the customer the Recall is on hold? Nobody seemed to know at the dealer, including the GM. I am waiting for an explanation I have no confidence I’ll ever get. More

They did Very good job, the dealer has very nice employees and they all very nice employees and they all very nice More

Excellent experience- they made it real easy and explained all the cars details and filled up after the sale explained all the cars details and filled up after the sale More

I'm always pleasantly surprised by this dealer. They always treat me right. Joseph and Jesse have always been my go-to guys They always treat me right. Joseph and Jesse have always been my go-to guys More

I was pleased with the efficency, courtesy and listening of the service providers, jesse, others! of the service providers, jesse, others! More

Service department blew a cylinder in my engine after waiting 4 months for the parts. Now I’m almost 3 months into not having any vehicle offered loaner or rental while they sit on their hands and try th waiting 4 months for the parts. Now I’m almost 3 months into not having any vehicle offered loaner or rental while they sit on their hands and try their best to ignore me. Just absolutely abysmal service avoid at all costs, Jessie (Jesus) Cisneros is a crook. More

So happy with knowledge and preferment of your staff. Every single person I got in touch with was soo nice and very friendly.Keep up good work Every single person I got in touch with was soo nice and very friendly.Keep up good work More

The Experience at Auto Nation was very positive. I traded in my 2011 F150 for a 2023 Ford Explorer XLT. Thank you for the positive vibes and assistance during the entire process. I traded in my 2011 F150 for a 2023 Ford Explorer XLT. Thank you for the positive vibes and assistance during the entire process. More

Quick and easy process. great experience and also reasonable prices after dealing with KIA's service center ridiculous prices. great experience and also reasonable prices after dealing with KIA's service center ridiculous prices. More