AutoNation Ford St. Petersburg - Service Center

30 DAYS FOR ACCIDENT REPAIRS STILL NOT DONE TERRIBLE WOW LET ME SAY THIS IS BY FAR THE MOST TERRIBLE DEALERSHIP I HAVE EVER DEALT WITH,MY WIFES 2015 TOYTOA COROLLA WAS IN A ACCIDENT ON MARCH 24TH 2016,AN WOW LET ME SAY THIS IS BY FAR THE MOST TERRIBLE DEALERSHIP I HAVE EVER DEALT WITH,MY WIFES 2015 TOYTOA COROLLA WAS IN A ACCIDENT ON MARCH 24TH 2016,AND WE WHERE TOLD TO BRING IT HERE TO HAVE THE REPAIRS DONE,THE EMPLOYEE ARASH SAID HE WOULD TAKE CARE OF US NO PROBLEM LOOK OVER OUR CAR SAYS REPAIRS WOULD COST 3-4K AND IT WOULD TAKE 2 WEEKS TO FIX NOT TO WORRY,SO 13 DAYS LATER THEY CALL US TELLING US THE CAR IS DONE,WE CALL OUT OF WORK TO GO ALL THE WAY DOWN THERE FROM PALM HARBOR THINKING OUR CAR IS ALL DONE.BOY WHERE WE IN FOR A SHOCK THE PAINT JOB WAS NOTHING SHORT OF TERRIBLE A 2 YEAR OLD COULD HAVE DONE A BETTER JOB,PLUS THE RUINED THE WINDOW TINT DIDN"T REPLACE BOTH WHEEL COVERS THE WHOLE CAR WAS SO DIRTY,OUR GAS TANK WAS EMPTY STAINS ALL OVER THE INTERIOR AND HERE WE ARE 30 DAYS LATER AND ITS STILL NOT DONE BEWARE PEOPLE TAKE YOUR CAR ELSEWHERE!!!!!!! More

They forgot to bolt parts back on! Let's talk about the service department... My truck has been in 5 times over the past 3 weeks and for some reason they can't get it right. The people Let's talk about the service department... My truck has been in 5 times over the past 3 weeks and for some reason they can't get it right. The people are nice enough but I am now afraid to drive my truck as they have even gone as far as to not bolt items back on! Timeline is below if you care to know: * Brought the truck in because the transmission was slipping. They claimed they fixed it. * Brought the truck back as the transmission was still slipping. They claimed they couldn't feel it. Told me I had to come in and show them which I did and it slipped. Then, almost magically they found a bulletin about this issue and fixed it. I picked the truck up *Driving my daughter to school I hear a sound coming from under the truck that sounded not good to my untrained ear. I take it back. * They call me to tell me it is a catalytic converter but I am lucky its under warranty!??? * They call me to tell me it wasn't the catalytic converter... They forgot to bolt pieces back on!! * I go to pick it up and the porter actually gives me the car with a check engine light on??!! * I was late to a meeting so I took the car but called them at the same time. * I bring the truck back and they claim it was a magic key cycle that broke the O2 sensor and it just so happened on the 4th time I picked my car up from them! They still have my car and the general manager has assured me his crack team of mechanics will make my car run great again. I explained to him I wouldn't trust his guys to fix my daughters radio flyer. THEY FORGOT TO BOLT A PIECE OF MY CAR ON. Needless to say, I will never trust my vehicle and the sad part is am just about to pay it off! The people are nice but they have ruined a great truck that had no problems until 72k miles and I am sure it will be done for in 10k. More

The WORST Service - Customer Rip-OFF Dealership brought in a new ford for warranty service. attempted to charge me $250, for work i ultimately took to another ford dealer for covered, free warranty brought in a new ford for warranty service. attempted to charge me $250, for work i ultimately took to another ford dealer for covered, free warranty repair service. this dealer is a scam artist. More

Rudest People I've Ever Encountered!!! I have batteries I purchased from another Ford authorized dealership in Tampa. I am currently across the bay in Pinellas County and the batteries seem I have batteries I purchased from another Ford authorized dealership in Tampa. I am currently across the bay in Pinellas County and the batteries seem to be shot. They have a 3 year free replacement - prorated after that up to 100 months. I called this dealership and asked for Service, explaining my situation. The (very) rude woman who answered there informed me they were only open until 3 pm and not taking any new appointments. I told her I wanted to check into just bringing the batteries in and changing them out. She flipped me over to Parts. I talked to the guy there and asked if there was any way they could look on their records (I would presume Ford has an integrated system - that certainly appears to not be the case) and check and he VERY rudely told me no. I just hung up on him and thought of going in and seeing the general manager or owner since I am the person with a vehicle on Christmas Eve that will not crank over what appears to be failed batteries but thought better of it. People like that should not have jobs and deserve to be fired. Ridiculous! More

Poor Communication I scheduled an appointment to fix a broken windshield washer hose, giving the service scheduler my make, year and model of my brand new F250. On the m I scheduled an appointment to fix a broken windshield washer hose, giving the service scheduler my make, year and model of my brand new F250. On the morning of my appointment I checked-in for my scheduled appointment and clearly restating the exact problem (a broken windshield washer hose), I sat for 1 hour until a technician returned to tell me I had a broken washer hose which would have to be ordered. I express my disappointment that it took an hour to restate the problem. I was informed that it took so long because I did not have an appointment; and that they were not a parts wholesaler. If the service personel choose not to listen to the vehicle owner and cannot coordinate with their scheduler, I cannot think they are competent to handle even simple repairs without wasting my time and money. I will order the part on-line and repair it myself. I will also be looking for another dealership for warrant work More

Got what I expected Check in went smoothly. After that it was all down hill. Brought my 2014 Fusion in for routine maintenance (update gps and tire rotation) Arrived at 8 Check in went smoothly. After that it was all down hill. Brought my 2014 Fusion in for routine maintenance (update gps and tire rotation) Arrived at 8:15 AM. At 10:15 and after watching several other customers come and go I checked to see how things were progressing. I checked with Jim Kubislak . To make a long story short he forgot to tell my assigned service adviser, Lymari Martinez I was even there.. I was told Sync update normally takes 45-60 min.. I finally left dealer over 3 hours later. When I got home I checked to see if tires had been rotated (I marked the rims) and they hadn't been. I called dealer and talked to service mgr and he offered to rotate the tires right away if I brought the car back.. Thanks but no thanks. Never go to a dealer for routine maintenance. The only time i"ll ever go back (reluctantly) is for warranty service More

recommended I have never had an issue here. Lenny helped me in service this time and Nancy in warranties. Both nice and helpful. Great service...great people !! I have never had an issue here. Lenny helped me in service this time and Nancy in warranties. Both nice and helpful. Great service...great people !! More