AutoNation Ford St. Petersburg - Service Center

AVOID RYAN LOWE FROM SERVICE DEPT AT ALL COST I'm giving a 2 star review only because of Brittany Peterson, one of the new staff they have. Otherwise, it would have been a whopping 1 at the most. I'm giving a 2 star review only because of Brittany Peterson, one of the new staff they have. Otherwise, it would have been a whopping 1 at the most. I got there early for a 7am oil change appointment, I was the first customer there, not a single one approached me. I walked up to one of them to ask if I can sit in one of the chairs by the door while waiting, all he said was "that's fine", too busy walking while texting did not even make eye contact or offer assistance. Found out later he was my Advisor RYAN LOWE. Finally, I got some assistance thanks to the gentleman who checked me in, unfortunately I didn't get his name, and Brittany. They were very helpful. However, one of the techs don't even know how to open the hood of my '16 F150. Such a shame. So I waited in the lounge and was advised by Brittany that Ryan will be with me shortly to complete the paperwork. About an hour passed and finally the gentleman that checked me in came in looking for me wondering why I still haven't checked out. Nobody told me my truck had been done and waiting outside. That stupid incompetent loser RYAN LOWE disappeared. At this point. I just assumed he went to the bathroom and somebody must've flushed him down the toilet because he is the biggest piece of xxxx in that dealership. Thank goodness Brittany stepped up one last time to assist me so I could finally leave that place. Too bad she's stuck working there, with turds like ryan. More

Miss Patti was awesome!!!!!! Very fast and efficient service department. I would recommend to all of my friends and family!!! Need service? Ask for Patti Stephen!!!! She is am Very fast and efficient service department. I would recommend to all of my friends and family!!! Need service? Ask for Patti Stephen!!!! She is amazing at customer service!!! More

Warranty work James and his team had warranty work approved and the headliner replaced in my wife's Lincoln MKZ. She was absolutely delighted and would tell everyon James and his team had warranty work approved and the headliner replaced in my wife's Lincoln MKZ. She was absolutely delighted and would tell everyone to go to AutoNation for their service needs. More

Adam did a great job! I took my vehicle in for an oil change and a repair to the sunroof cover. Although the repair took longer than expected, Adam did a fabulous job commu I took my vehicle in for an oil change and a repair to the sunroof cover. Although the repair took longer than expected, Adam did a fabulous job communicating updates and offered free shuttle service. A+ for his customer service. Would definitely recommend him and this dealership. More

Awful Service We took our Escape in for a routine oil change and left without one We waited for almost 15 minutes for Patti the advisor. She told us our car wo We took our Escape in for a routine oil change and left without one We waited for almost 15 minutes for Patti the advisor. She told us our car would be ready in an hour. Okay. So after more than than hour we returned to the service department to see if our car was ready. First we went to the cashier, she was quite rude because I could see that we were interrupting her while she stirred her drink. She made no attempt to find our advisor for us. When we did find our advisor, she told us our car needed over $700.00 worth of work. When we told her we would think out it, she went out the door to tell the tech. The tech returned and told us no work had been done on our car, but he could quickly slap out an oil change in 10 minutes. I said no just bring me my car. I later called Patti to make sure that my car did not need $700 worth of work. Which it did not because they had mixed up my car with another car. However, Patti never called us to tell us that. Then about an hour later the service manager called. His first words to me were, I understand you want to vent. I told him I did not understand why he was calling just to give me some faux apology and things would not change. This was the third time we had terrible service with AutoNation. The advisors never answer their phones or return your calls. Nobody seems to know what is going on and they certainly, do not work as a team. It will be a long time before I wold consider returning to AutoNation St. Petersburg. More

The service was great as always! I needed a oil change on my Ford truck and was in and out in a flash! And the entire staff was helpful and friendly. I needed a oil change on my Ford truck and was in and out in a flash! And the entire staff was helpful and friendly. More

Love My Flex I traded my Escape in for a Ford Flex because of the way the service department treats me. The staff there is super nice and makes sure my vehicles ar I traded my Escape in for a Ford Flex because of the way the service department treats me. The staff there is super nice and makes sure my vehicles are in the best shape possible. My vehicle had more than 100k on it and the service person told me the cost to repair my vehicle far outwayed the value. After researching I found that was actually the case. I went down the next week and bought my Flex. More

Excellent Service About a year ago I traded in my 2012 Mazda CX-9 for a 2015 Ford Explorer Sport. I cannot say enough about how much I love my new Explorer. While my About a year ago I traded in my 2012 Mazda CX-9 for a 2015 Ford Explorer Sport. I cannot say enough about how much I love my new Explorer. While my sales process wasn't the greatest, I did still ended up going with the dealership and my experience with the service department has made sticking with the dealership worth it. So far I've only to have routine maintenance done on my car, but every time I'm there I"m always treated with respect and get A+ service. Everyone is very friendly and makes sure that all of my needs are handled in one visit. I do recommend this dealership to friends and family often. More

Damaged my car and won't fix Absolutely horrible customer service after the sale. We recently purchased a 2016 Explorer from them. Upon receipt of the vehicle and final walk-aroun Absolutely horrible customer service after the sale. We recently purchased a 2016 Explorer from them. Upon receipt of the vehicle and final walk-around, I noticed a paint defect that came from the factory. They agreed to have painted and we dropped it back off three days later. It took a week to fix the paint, which is understandable. Upon picking the vehicle back up we noticed that the drivers side windshield column had a gouge in it that was not there when we dropped it off. Again, they said they would take care of it reluctantly. Mind you, we live almost an hour from the delearship so it's not very convenient to just drop it off. They agree to pick the Explorer up from my wife at her job, fix it and return it. Once again, walking around the vehicle upon delivery there was more damage that was not there previously. The drivers side tail light has four scratches in it!! They refuse to replace the tail light. We are very meticulous about our vehicles and inspect them daily. My wife and I know that it was not there when they took possession of her car. I will never deal with them again. More

TERRIBLE Dealership . TERRIBLE Dealership I have never seen before. Dropped my car for 3 days don't hear anything from them and make a phone call never pick up, Call cust TERRIBLE Dealership I have never seen before. Dropped my car for 3 days don't hear anything from them and make a phone call never pick up, Call customer service....they don't even know what's going on . Only one thing they can do is just transfer phone call. Never ever again. More