AutoNation Ford St. Petersburg - Service Center

I brought my Fiesta in for an oil and filter change, My service rep, Kristen, asked me if I wanted a tire rotation. I said that would be a good idea since I had about 16000 miles on the odometer. Kristen s service rep, Kristen, asked me if I wanted a tire rotation. I said that would be a good idea since I had about 16000 miles on the odometer. Kristen said it would take about an hour so I went to the local restaurant for breakfast. Upon returning about 2 hours later Kristen advised me that the mechanic noticed a nail in my right front tire and asked if I wanted them to make the repair? I agreed that I should have the repair made now as I was driving to North Carolina on Friday. They made the repair while I waited. I have been buying my automobiles from this dealership for over 25 years and have had all my maintenance done there as well. This time like all others they have performed admirably. I don't know the mechanics name but asked Kristen to thank him for performing his duties to such a high standard. You might want to look into your records and find out who this person is because you definitely want to hang on to anyone who is that conscientious about his work!!! Had he not noticed the nail I could have had some very serious problems on my up coming trip. After over 25 years experience with your dealership I would recommend you to everyone for both sales and service. If you really do read this questionnaire and find out who the mechanic was please get back to me with his name and I'll see to it that he is rewarded. Jim Lewis Squeeky44@outlook.com More

I waited 3 hours at the dealership to spend $350 for a replacement key fob for my F150! I took them 30 minutes just to check me in for my appointment. After 2 hours I asked them why it was taking so lon replacement key fob for my F150! I took them 30 minutes just to check me in for my appointment. After 2 hours I asked them why it was taking so long to get a replacement key and they told me it was "programming" and that it was lunch time. I pointed out that my appointment was at 11:00, and I had hoped to get the key before mid-afternoon. Terrible customer service. I will never take my truck in for service at this dealership. More

One of the best decisions I ever made was buying my Mustang at Auto Nation Ford here in St. Petersburg on 34th St. I have had my car serviced there ever since I purchased it and everyone there has trea Mustang at Auto Nation Ford here in St. Petersburg on 34th St. I have had my car serviced there ever since I purchased it and everyone there has treated me with respect, friendliness and my car received the best of care there for the past 5 1/2 years. My most recent experience there this Wednesday was VERY pleasant, especially in regard to the current unfortunate situation! I recommend Treadway Auto Nation to everyone looking for a great car and great service afterwards. Thank you! More

Absolutely horrible service. 2nd time in to fix radio and the same part, 2nd time does not work. So have ANOTHER appointment in 2 days, and I will bet that piece won’t work either. They don’t return calls .. the same part, 2nd time does not work. So have ANOTHER appointment in 2 days, and I will bet that piece won’t work either. They don’t return calls ..... and have to keep calling them. Get the run around with the service manager and the general manager. General manager said he would have them call me and I had to call them 3 hours later. Left a message and 1 hour later, still no call back. I usually don’t write reviews, but had to with their service. More

I really like my 2014 Ford Escape and service at Auto Nation has been pretty good. My experience on September 28, however, as not satisfactory. I made an online reservation and listed three items for Nation has been pretty good. My experience on September 28, however, as not satisfactory. I made an online reservation and listed three items for servicing. When I got to the dealership on time I was attended to promply. There was quite a line waiting for service so I decided to ask that only two items would be checked. One was to have someone check if a earlier recall had been properl;y done. I think it involved a nut of some kind. I thought that was at most 2 minute job, but was told that would require pulling a mechanic off the line and I should make another appointment. That left one item, an oil change - which was accomplished satisfactorily. A mulitpoint inspection was offered as was normal and was accepted. A good idea. One item was deemed necessary to be replaced immediately - new wiper blades. I had the blades replaced 5 days earlier and knew that they were performing flawlessley. This caused me to wonder how much of the remaining items (tires and brakes) needed immediate attention Maybe so! Who knows.? I was asked who was my assigned "guardian angel" ( I forget the exact title but was aware that Auto Nation had set up such a system.) And I could not identify the person who was assigned to look after me. But I thought that would be part of my file. It was not. But a good idea nevertheless. In summary, overall not a disaster, but also not a pleasant experienve More