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AutoNation Ford St. Petersburg - Service Center

St. Petersburg, FL

4.4
660 Reviews

660 Reviews of AutoNation Ford St. Petersburg - Service Center

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December 04, 2021

I really enjoy my Service Advisor Luis Carmona. He is easy to talk to. He listens and tells you up front what may or may not be possible. He never insults his customers or acts put out. He spends his ver More

by jrbulabeach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Carmona, Sydney Thorp
Dec 07, 2021 -

AutoNation Ford St. Petersburg responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 01, 2021

This was the first time I was there, had no appointment and they were done way before I thought they be, very friendly and so far a good job More

by dorothybecker24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis
Dec 04, 2021 -

AutoNation Ford St. Petersburg responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 01, 2021

The service department staff is always friendly and professional. They get me in and out in a reasonable time frame.... More

by Floridakeysbum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Dec 04, 2021 -

AutoNation Ford St. Petersburg responded

Hi, it is great to read such wonderful comments about your experience with us! Feel free to stop by if you ever need any more help.

December 01, 2021

Louis was receptive to me dropping my vehicle off early. I received a text shortly after the actual appointment time that my vehicle was ready for pickup. I wasn’t able to pick it up until later but the sta More

by Bluegunner08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis, Sydney Thorp
Dec 06, 2021 -

AutoNation Ford St. Petersburg responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk. Safe travels!

December 01, 2021

Exception customer service from everyone that helped me at AN Ford Saint Petersburg. Very fast, friendly, and professional. More

by Dennis B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin, Sydney Thorp
Dec 06, 2021 -

AutoNation Ford St. Petersburg responded

Hi, we are pleased to hear you had such a positive experience with us, Dennis! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 01, 2021

Beth got us in fast, her tech diagnosed the problem and got us fixed up all in the middle of the holiday.. Had tires ordered and got them put on the day after Thanksgiving. More

by rolandbonenfant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beth, Selim
Dec 06, 2021 -

AutoNation Ford St. Petersburg responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!

December 01, 2021

I had very bad experiences with this dealer. Two times take the car for a few hours scheduled repair and ends taking two days. No respect to customers time. More

by Eboulos
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Sydney Thorp
Dec 06, 2021 -

AutoNation Ford St. Petersburg responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (727) 231-1323. We hope to hear from you soon.

Dec 06, 2021 -

Eboulos responded

Thanks you for your response. I will connect the GM when I am back in Florida in January.

November 29, 2021

Service advisor was rude, unfriendly and didn’t explain alignment warranty. My wife took our Bronco Sport in and I feel she was taken advantage of. When I/we picked it up the same treatment was given. Like More

by dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Louis
Dec 03, 2021 -

AutoNation Ford St. Petersburg responded

Hi Dan, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (727) 231-1323 to discuss what we can do to help.

Dec 03, 2021 -

dan responded

I’m really not interested in speaking with anyone. I’m not sure If he was having a bad and didn’t want to be working on Black Friday, but I will see if this same treatment is experienced upon our next service need

November 29, 2021

Great job, very helpful. Professional service. I will use your dealership in the future. Thanks. More

by edkomarmy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Cardona, Sydney Thorp
Dec 03, 2021 -

AutoNation Ford St. Petersburg responded

Hi Edkomarmy, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk. Safe travels!

November 26, 2021

Had a great experience at Ford this week. Antonio is an asset to the company. I will continue to do business with Autonation Ford in St.Petersburg Fl More

by jdjkstover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio
Dec 03, 2021 -

AutoNation Ford St. Petersburg responded

Hi, we are pleased to hear you had such a positive experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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