AutoNation Ford St. Petersburg - Service Center

I was in for routine service 2 days ago for my Escape. I missed my appointment, but when I called to rescheduled, they worked me in the same day anyway. That was appreciated. When all was done, Tony reviewe missed my appointment, but when I called to rescheduled, they worked me in the same day anyway. That was appreciated. When all was done, Tony reviewed what was done and what would be needed at the next servicing. He also said that the paperwork was not ready and asked if he could email it to me, which I agreed to. However, when I read the paperwork that was sent, it was noted that the tire rotation was not done due to the lug nuts being swollen and that they needed to be replaced. This was NOT mentioned to me. In fact, they were already replaced once for the same reason. At THAT time I asked if the same lug nuts were used and if would it happen again. I was basically brushed off and the question was not answered. I now know the answer. It is not really an acceptable practice to replace defective parts with more defective parts and I hope that this gets taken care of in a better manner this time. If you would like to contact me, please do!! Christine Conner (My "yes" for recommending this dealership is pending the results of this issue.) More

They were very helpful in helping me to replace my tire. The tires I was sold from Toyota really haven’t been good. The tires I was sold from Toyota really haven’t been good. More

Micky told me to come back next day at 7:30 am for my oil change service and promised I will be out the door in about 90 minutes. It all worked out just as Ms. Micky promised. I had my coffee and visited F change service and promised I will be out the door in about 90 minutes. It all worked out just as Ms. Micky promised. I had my coffee and visited Ford showroom and the service was completed in about an hour and a half. You guys rock! More

Very disappointed in how I was treated by the service advisor. Will definitely take my car to another dealership for service. Not a happy camper. advisor. Will definitely take my car to another dealership for service. Not a happy camper. More

Selim Aktel is a wonderful service advisor.Howard Wilson Selim Aktel is a wonderful service advisor. Howard Wilson leaves something to be desired. He set up a 7Am appointment and did not come to work until Selim Aktel is a wonderful service advisor. Howard Wilson leaves something to be desired. He set up a 7Am appointment and did not come to work until 8AM. This is not the first time he has done this to me. He should never set up an appointment for a time he will not be present. People thought I intended to wait for Howard until Selim asked me what I wanted to do. Thank God for Selim. The service visit after that was wonderful and the wait short. Thank you. More

very good , a car to help me get around while they work on mine. happy to have my car back. on mine. happy to have my car back. More

Selim was the service advisor, replacing Antonio who was not there. I am not aware that the vehicle was sanitized. not there. I am not aware that the vehicle was sanitized. More

Fast efficient service courteous staff easy appointment setting clean waiting area good follow up and easy to use website setting clean waiting area good follow up and easy to use website More

Beth in the service department was very thorough with the information I needed to service my car. The work was finished within the timeframe that they quoted. information I needed to service my car. The work was finished within the timeframe that they quoted. More

I'm on my third vehicle from AutoNation Ford St. Pete (leased all three and then bought the third one at the end of its lease) and am extremely pleased with this business relationship. The service dep (leased all three and then bought the third one at the end of its lease) and am extremely pleased with this business relationship. The service department has always been outstanding. Courtesy is always extended and the service reps keep you up to date with the progress of your vehicle's repairs and services. The waiting area is very nice and having free wifi access is a real plus for those of us who bring our laptops with us and can get some work done while we wait on our car to be ready. It's been 10 years for me at AutoNation Ford St. Pete and I look forward to many more. More