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AutoNation Ford St. Petersburg - Service Center

St. Petersburg, FL

4.4
658 Reviews

658 Reviews of AutoNation Ford St. Petersburg - Service Center

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March 30, 2023

My service advisor, Brandon, is so very good. He is pleasant, informative, and professional. He always keeps me posted as to the status of my service. More

by David57
Recommend Dealer
Yes
Employees Worked With
Brandon
Apr 03, 2023 -

AutoNation Ford St. Petersburg responded

Thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

March 27, 2023

The service department is suffering. Last two times I was let down with service received. I called after I got home to speak with my advisor and never received a return call. More

by Petluvr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Westley Peterson
Mar 30, 2023 -

AutoNation Ford St. Petersburg responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

March 23, 2023

Selim was great getting the oil change and tire rotation done and finding out I had a recall on the wiper arms and getting them replaced too More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Selim
Mar 27, 2023 -

AutoNation Ford St. Petersburg responded

Hi Rob, thank you so much for your positive comments about AutoNation Ford St. Petersburg! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 23, 2023

I was taken care timely, they clearly explained the repair and the car was ready quickly. More

by Jpjtlynch85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth
Mar 27, 2023 -

AutoNation Ford St. Petersburg responded

Hello , thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 21, 2023

Took my truck in for service. After having my truck for a week, nothing was done. Was told to bring it back next week due to being short on mechanics. I am looking for another de More

by newgon1054
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Selim
Mar 24, 2023 -

AutoNation Ford St. Petersburg responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford St. Petersburg take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (727) 231-1323. We hope to hear from you.

Mar 24, 2023 -

newgon1054 responded

Sorry we ended up taking our Truck to Walker ford. They took my truck in early in the morning and had it returned the same day. Communication was great with them. I do not think i will be returning to Autonation.

March 20, 2023

The dealership did as they promised. Servicing the car in a friendly manner.! I am going to recommend them to my friends. Thanks David More

by David
Recommend Dealer
Yes
Employees Worked With
Service head and salespeople
Mar 23, 2023 -

AutoNation Ford St. Petersburg responded

Hi David, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 18, 2023

Waited to be served for 5 minutes with no assistance then had to ask if they could apply a coupon never asked if I was a ford pass member if I had any benefits nothing. Told me an oil change was $120 when I More

by Crystal M Marlow
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon
Mar 21, 2023 -

AutoNation Ford St. Petersburg responded

Hi Crystal, we are deeply disappointed by your experience at AutoNation Ford St. Petersburg. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (727) 231-1323 to discuss what we can do to help.

March 17, 2023

I made an appointment a week and a half out. The day of my appointment I dropped truck off early and left it all day. At 4:55 pm I called and asked about my vehicle. I was told it was never diag More

by Khurl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah
Mar 20, 2023 -

AutoNation Ford St. Petersburg responded

Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (727) 231-1323 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

March 16, 2023

Very friendly staff, knowledgeable, and helpful. Easy to make service appointments. Fair prices on service. More

by Lor10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Petty
Mar 20, 2023 -

AutoNation Ford St. Petersburg responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

March 16, 2023

Easy to make a service appointment. I was able to get my oil changed quickly. Sarah was a great service advisor. More

by Kathypat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
Mar 20, 2023 -

AutoNation Ford St. Petersburg responded

Hello, we are pleased to hear you had such a positive experience with us, We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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