AutoNation Ford St. Petersburg

Excellent customer service from the moment you walk in the door. Staff is professional, knowledgeable and respectful. My vehicle is always returned on, or before the estimated time. the door. Staff is professional, knowledgeable and respectful. My vehicle is always returned on, or before the estimated time. More

I have brought my Explorer in twice to repair my front seats that are not cooling was not cooling. The first time nothing was done and the problem was not addressed. Yesterday they said the driver side wa seats that are not cooling was not cooling. The first time nothing was done and the problem was not addressed. Yesterday they said the driver side was cooling(it is not) but they needed to order a fan for the passenger side seat to cool. My service advisor was prompt and conscientious in helping me but I feel the technicians are not resolving the problem. More

There was a good teamwork mentality. We knew our truck would need to be built. They kept working as a team to make sure we got what we needed. We knew our truck would need to be built. They kept working as a team to make sure we got what we needed. More

Appreciate the courtesy and concern by Kristin Gallagher to assist my wife in selecting the right car for her. I am a regular service customer with my other vehicle, an Expedition, I experience the same lev to assist my wife in selecting the right car for her. I am a regular service customer with my other vehicle, an Expedition, I experience the same level of personal service with Mickey Cusamano there. I was disappointed only in the extremely low offer made by the sales manager for the trade in which was below junk price. The offer was moderately increased “up to junk price” when I protested but it shook my trust in the dealership somewhat. I would give the dealership a 5 star rating had it not been for that. Monetarily the trade in was a very minor part of the transaction and did not drive any decision but it had a negative impact on the goodwill that Kristin and Mickey have earned. Overall 4 stars! More

Best experience I've had at a dealership buying a car ever! Salesperson I worked with was awesome and so helpful!! ever! Salesperson I worked with was awesome and so helpful!! More

Our sales person (Katie) was great. But, our experience with the Finance Manager was not good, he was too pushy and he was more interested in selling us an extended warranty, etc. Cus But, our experience with the Finance Manager was not good, he was too pushy and he was more interested in selling us an extended warranty, etc. Customer service with the Finance Manager and one of the Sales Manager was not great either. I called them both on two separate issues, left them both messages, and they did not call me back. I had to return to the dealer due to an error on their part a few days later (paper work error), it would have been nice if they filled up my tank considering I drove over an hour. Or, they could have washed my SUV... I gave them a five star rating based off the performance of our sales person. I was told, anything less would effect her and her only, which is wrong. I believe everyone in the sales process should be graded separately and their poor performance should not effect the sale person. More

Appointment was as promised on time and with no surprises. The work was done correctly. I would recommend service at this dealership. surprises. The work was done correctly. I would recommend service at this dealership. More

I already had a sudden issue with my car. On the way Ford was able to work me in and I have my car back to me within a day and a half. Mickey my service technician was very helpful. On the way Ford was able to work me in and I have my car back to me within a day and a half. Mickey my service technician was very helpful. More

Consistently amazing service and great people, always happy to go there! they let me know what’s going on and what the solution is and they have always fix the problem the first time at a very reasonable happy to go there! they let me know what’s going on and what the solution is and they have always fix the problem the first time at a very reasonable cost! More

Spent $60,000 on a vehicle had it back into the dealership in less than a week. The problem not fixed because they can’t get parts and now 2 weeks later it needs to go back for something totally di dealership in less than a week. The problem not fixed because they can’t get parts and now 2 weeks later it needs to go back for something totally different not to mention the recall they can’t fix because “ no parts “ . This dealership must be the bottom of the ford dealerships never again will I buy from not just auto nation ford buy any auto nation . Only gave 1 star because zero stars was not an option More