AutoNation Ford St. Petersburg

We bought a used car from Auto Nation in St Pete. Our salesperson Kristin was fantastic and very friendly. We test drove several cars and found one we liked. Our trade in was more than fair and the p Our salesperson Kristin was fantastic and very friendly. We test drove several cars and found one we liked. Our trade in was more than fair and the price was good. That’s about where the good stuff ends. Once you’re in the finance office they kept pushing warranties that would add thousands of dollars to our loan. I declined politely several times. At one point the dealer manager came in and pressured us into spending more money on warranties. Once they realized we weren’t going to be bullied into a warranty they quietly processed our paperwork and we were on our way. They also told us we couldn’t transfer our vanity tag, which we later found out from the DMV that was false and they weren’t sure why, so we had to pay for new a new plate. Overall I feel like my experience was somewhat typical for a dealership. Nice up front, but pressure you into warranties so they can make more money. I’m not sure if we’ll go back when it’s time for me to get a new car. More

we enjoyed our interaction with Ken Pomeroy and Felix. Ken was very helpful and answered all our questions Ken was very helpful and answered all our questions More

Case study in poor customer service. I ordered a truck 9 months ago. I agreed to pay $10k MORE than MSRP. Over 9 months of waiting, I have 30+ exchanges with the dealership (checking I ordered a truck 9 months ago. I agreed to pay $10k MORE than MSRP. Over 9 months of waiting, I have 30+ exchanges with the dealership (checking order status, etc). Finally the truck arrives. I show up and they attempt to raise the price by ANOTHER $10k. Their explanation...we don't offer price protection on orders. Unbelievable. A customer waits 9 months for an order. The dealership does no work and is nothing but a pass-thru, and yet they try to stick me with an additional $10k AFTER they had ALREADY charged a $10k "Market Adjustment Fee." Unethical. More

Great help and quick repair. Will plan on returning soon for more repairs because of their professionalism Will plan on returning soon for more repairs because of their professionalism More

I was greeted with a friendly smile by a service agent Micky. She was absolutely amazing. She promised my vehicle will be out the door in less than 90 minutes and she delivered on her promise. She did Micky. She was absolutely amazing. She promised my vehicle will be out the door in less than 90 minutes and she delivered on her promise. She did stop by halfway thru the service to check on me. More

I brought my expedition in for a recall, it turned into two separate appointments of 2 days each. The saving grace is Micky my service rep who recognized our frustration and pulled out all the stops to fix two separate appointments of 2 days each. The saving grace is Micky my service rep who recognized our frustration and pulled out all the stops to fix the situation. Thanks Micky More

Art LaVigne is the reason I go back to this dealer. He makes the experience effortless. He makes the experience effortless. More

This was one of the best car buying experience ever. Great job Devin!! He got me just what I was looking for. Very nice place all around Great job Devin!! He got me just what I was looking for. Very nice place all around More

Excellent attention and courtesy from Westley, however it took a long time to find the issue. Your Automatic telephone service, is is terrible! transfers and disconnects, or leaves you on the line without f took a long time to find the issue. Your Automatic telephone service, is is terrible! transfers and disconnects, or leaves you on the line without further connection! Had to go in persons every time I wanted to find the status. Ultimately satisfied with the results, and with Westley's attention. More

Excellent service and explanation for an issue outside of the recall Made the experience easy Thank you. the recall Made the experience easy Thank you. More