AutoNation Ford St. Petersburg

I purchased numerous service and warranty products but you don’t seem to recall when it gets time to bill for service. Further, after 3 visits you have never honored the exterior wash service. I waited you don’t seem to recall when it gets time to bill for service. Further, after 3 visits you have never honored the exterior wash service. I waited 2 weeks for a (Tuesday or Friday) appointment because the app said I need a Nav upgrade but that apparently was untrue so the delay was unnecessary. Regular service was $71 but oops it really was zero. I had requested a body shop estimate for a very minor issue but it was never placed on a lift and that was an additional $50. Not sure I trust the $1000 estimate was accurate. Don’t sell me on products and then renege. More

Unorganized, rude customer service when picking up my vehicle. No follow up with when my car would be ready. vehicle. No follow up with when my car would be ready. More

Needing minor body work, I scheduled 2 weeks ahead because of backlog. I stopped in one day early to confirm. They had not a clue. Brought vehicle in next day, scheduled, prepared to leave for one we because of backlog. I stopped in one day early to confirm. They had not a clue. Brought vehicle in next day, scheduled, prepared to leave for one week for body work and electrical check. When I returned, nothing. Neither collision nor service department had a clue. Obviously, I will have to find another time and place for repair. More

Art was extremely kind and helpful. He was always willing to take my calls and answer all my questions throughout this past year. He was always willing to take my calls and answer all my questions throughout this past year. More

Service Advisor Beth Petty ensured that the service for my F 150 was completed in a timely manner. She kept me advised on my vehicle's status and any additional recommend services. Her professionalism and my F 150 was completed in a timely manner. She kept me advised on my vehicle's status and any additional recommend services. Her professionalism and knowledge are a credit to AutoNation Ford St. Petersburg. More

Overall service was good and vehicle service as completed when promised. I am concerned that all of the service checks were not done. After having the tires rotated, the tire pressure was under the requir when promised. I am concerned that all of the service checks were not done. After having the tires rotated, the tire pressure was under the required amount. One tire was at 31 PSI. Also, I noticed that the coolant level is below minimum. More

Beth, the service advisor, was extremely knowledgeable and the recommendations were perfect! I received my ford Raptor the same day of drop off in which I was surprised as how quick the service was. Def and the recommendations were perfect! I received my ford Raptor the same day of drop off in which I was surprised as how quick the service was. Definitely 5 stars to Beth and to Howard ford! Thank you, David Guyette More

Always great service. Mickey is awesome to work with. Last two trucks have had all their service done here Mickey is awesome to work with. Last two trucks have had all their service done here More

Service appts are a month out and because of hurricane Ian I had to reschedule, which was another month out. After waiting two months for service I dropped my truck off and it wasn’t even looked at until Ian I had to reschedule, which was another month out. After waiting two months for service I dropped my truck off and it wasn’t even looked at until day 3. The service was under warranty so I should have been provided a vehicle but instead was without a vehicle for 3 days. This must be a common occurrence because the manager indicated there was nothing that he could do. This was a very frustrating experience to say the least. More

Took 5 weeks to fix my car and then I got a bill for 986. 00 They replaced 2 front tires and did a oil change. The tires were 670.83 and the oil change was the rest minus 169.00 for telling me the hatch back 00 They replaced 2 front tires and did a oil change. The tires were 670.83 and the oil change was the rest minus 169.00 for telling me the hatch back is sticking. everything else was under warranty. Won't be doing business with them anymore. Used to like that place but I don't like getting ripped off. And the best part is I had to call service 4 times before I even got a call with an update on what's going on with the car. Very lousy service. And the car only has 22000 miles on it. More