AutoNation Ford St. Petersburg

Awful Service We took our Escape in for a routine oil change and left without one We waited for almost 15 minutes for Patti the advisor. She told us our car wo We took our Escape in for a routine oil change and left without one We waited for almost 15 minutes for Patti the advisor. She told us our car would be ready in an hour. Okay. So after more than than hour we returned to the service department to see if our car was ready. First we went to the cashier, she was quite rude because I could see that we were interrupting her while she stirred her drink. She made no attempt to find our advisor for us. When we did find our advisor, she told us our car needed over $700.00 worth of work. When we told her we would think out it, she went out the door to tell the tech. The tech returned and told us no work had been done on our car, but he could quickly slap out an oil change in 10 minutes. I said no just bring me my car. I later called Patti to make sure that my car did not need $700 worth of work. Which it did not because they had mixed up my car with another car. However, Patti never called us to tell us that. Then about an hour later the service manager called. His first words to me were, I understand you want to vent. I told him I did not understand why he was calling just to give me some faux apology and things would not change. This was the third time we had terrible service with AutoNation. The advisors never answer their phones or return your calls. Nobody seems to know what is going on and they certainly, do not work as a team. It will be a long time before I wold consider returning to AutoNation St. Petersburg. More

The service was great as always! I needed a oil change on my Ford truck and was in and out in a flash! And the entire staff was helpful and friendly. I needed a oil change on my Ford truck and was in and out in a flash! And the entire staff was helpful and friendly. More

Love My Flex I traded my Escape in for a Ford Flex because of the way the service department treats me. The staff there is super nice and makes sure my vehicles ar I traded my Escape in for a Ford Flex because of the way the service department treats me. The staff there is super nice and makes sure my vehicles are in the best shape possible. My vehicle had more than 100k on it and the service person told me the cost to repair my vehicle far outwayed the value. After researching I found that was actually the case. I went down the next week and bought my Flex. More

Excellent Service About a year ago I traded in my 2012 Mazda CX-9 for a 2015 Ford Explorer Sport. I cannot say enough about how much I love my new Explorer. While my About a year ago I traded in my 2012 Mazda CX-9 for a 2015 Ford Explorer Sport. I cannot say enough about how much I love my new Explorer. While my sales process wasn't the greatest, I did still ended up going with the dealership and my experience with the service department has made sticking with the dealership worth it. So far I've only to have routine maintenance done on my car, but every time I'm there I"m always treated with respect and get A+ service. Everyone is very friendly and makes sure that all of my needs are handled in one visit. I do recommend this dealership to friends and family often. More

Damaged my car and won't fix Absolutely horrible customer service after the sale. We recently purchased a 2016 Explorer from them. Upon receipt of the vehicle and final walk-aroun Absolutely horrible customer service after the sale. We recently purchased a 2016 Explorer from them. Upon receipt of the vehicle and final walk-around, I noticed a paint defect that came from the factory. They agreed to have painted and we dropped it back off three days later. It took a week to fix the paint, which is understandable. Upon picking the vehicle back up we noticed that the drivers side windshield column had a gouge in it that was not there when we dropped it off. Again, they said they would take care of it reluctantly. Mind you, we live almost an hour from the delearship so it's not very convenient to just drop it off. They agree to pick the Explorer up from my wife at her job, fix it and return it. Once again, walking around the vehicle upon delivery there was more damage that was not there previously. The drivers side tail light has four scratches in it!! They refuse to replace the tail light. We are very meticulous about our vehicles and inspect them daily. My wife and I know that it was not there when they took possession of her car. I will never deal with them again. More

AWFUL experience If anyone buys a car here, they will NOT take care of you after the sale. After a family member bought an almost 40k SUV from there, after the dealers If anyone buys a car here, they will NOT take care of you after the sale. After a family member bought an almost 40k SUV from there, after the dealership picked it up to repair pre-existing damage before purchase, upon inspection of that repair, they noticed damage to the tail-light, which the company is refusing to fix/replace. Instead of keeping a customer happy, by taking care of damage THEY CAUSED, on a brand new vehicle, that cost a LOT of $$$, they would rather tell them sorry can't help you than salvage a long term relationship. Absolutely unacceptable. I have dealt with Bill Currie over issues, and they have went above and beyond to resolve. DO NOT SHOP HERE EVER. If the GM has a change of heart, I will alter my comment/review. More

Benjustice Ben Cope found a perfect solution to my needs for a vehicle! He hit the nail right on the head the first time around! Thanks BEN!!! Ben Cope found a perfect solution to my needs for a vehicle! He hit the nail right on the head the first time around! Thanks BEN!!! More

TERRIBLE Dealership . TERRIBLE Dealership I have never seen before. Dropped my car for 3 days don't hear anything from them and make a phone call never pick up, Call cust TERRIBLE Dealership I have never seen before. Dropped my car for 3 days don't hear anything from them and make a phone call never pick up, Call customer service....they don't even know what's going on . Only one thing they can do is just transfer phone call. Never ever again. More

30 DAYS FOR ACCIDENT REPAIRS STILL NOT DONE TERRIBLE WOW LET ME SAY THIS IS BY FAR THE MOST TERRIBLE DEALERSHIP I HAVE EVER DEALT WITH,MY WIFES 2015 TOYTOA COROLLA WAS IN A ACCIDENT ON MARCH 24TH 2016,AN WOW LET ME SAY THIS IS BY FAR THE MOST TERRIBLE DEALERSHIP I HAVE EVER DEALT WITH,MY WIFES 2015 TOYTOA COROLLA WAS IN A ACCIDENT ON MARCH 24TH 2016,AND WE WHERE TOLD TO BRING IT HERE TO HAVE THE REPAIRS DONE,THE EMPLOYEE ARASH SAID HE WOULD TAKE CARE OF US NO PROBLEM LOOK OVER OUR CAR SAYS REPAIRS WOULD COST 3-4K AND IT WOULD TAKE 2 WEEKS TO FIX NOT TO WORRY,SO 13 DAYS LATER THEY CALL US TELLING US THE CAR IS DONE,WE CALL OUT OF WORK TO GO ALL THE WAY DOWN THERE FROM PALM HARBOR THINKING OUR CAR IS ALL DONE.BOY WHERE WE IN FOR A SHOCK THE PAINT JOB WAS NOTHING SHORT OF TERRIBLE A 2 YEAR OLD COULD HAVE DONE A BETTER JOB,PLUS THE RUINED THE WINDOW TINT DIDN"T REPLACE BOTH WHEEL COVERS THE WHOLE CAR WAS SO DIRTY,OUR GAS TANK WAS EMPTY STAINS ALL OVER THE INTERIOR AND HERE WE ARE 30 DAYS LATER AND ITS STILL NOT DONE BEWARE PEOPLE TAKE YOUR CAR ELSEWHERE!!!!!!! More

They forgot to bolt parts back on! Let's talk about the service department... My truck has been in 5 times over the past 3 weeks and for some reason they can't get it right. The people Let's talk about the service department... My truck has been in 5 times over the past 3 weeks and for some reason they can't get it right. The people are nice enough but I am now afraid to drive my truck as they have even gone as far as to not bolt items back on! Timeline is below if you care to know: * Brought the truck in because the transmission was slipping. They claimed they fixed it. * Brought the truck back as the transmission was still slipping. They claimed they couldn't feel it. Told me I had to come in and show them which I did and it slipped. Then, almost magically they found a bulletin about this issue and fixed it. I picked the truck up *Driving my daughter to school I hear a sound coming from under the truck that sounded not good to my untrained ear. I take it back. * They call me to tell me it is a catalytic converter but I am lucky its under warranty!??? * They call me to tell me it wasn't the catalytic converter... They forgot to bolt pieces back on!! * I go to pick it up and the porter actually gives me the car with a check engine light on??!! * I was late to a meeting so I took the car but called them at the same time. * I bring the truck back and they claim it was a magic key cycle that broke the O2 sensor and it just so happened on the 4th time I picked my car up from them! They still have my car and the general manager has assured me his crack team of mechanics will make my car run great again. I explained to him I wouldn't trust his guys to fix my daughters radio flyer. THEY FORGOT TO BOLT A PIECE OF MY CAR ON. Needless to say, I will never trust my vehicle and the sad part is am just about to pay it off! The people are nice but they have ruined a great truck that had no problems until 72k miles and I am sure it will be done for in 10k. More