AutoNation Ford South Fort Worth - Service Center

I brought my Ford Escape 2017 in for a recall, maintenance and because my car has been making a sound and noise. I opted to purchase warranties and wanted to make sure to have the car serviced bef maintenance and because my car has been making a sound and noise. I opted to purchase warranties and wanted to make sure to have the car serviced before they ran out in the event the warranties covered them. When I finally picked up my car after calling for 3 days and leaving voice mails with no contact from the dealership I was informed that my service handler person did not put my concerns on his ticket so the car was not checked for the issues I was concerned about. I even told the service center of the issues I was having with the car and he told me that it would be in his ticket he sent before my appointment. He also advised that some of my concerns were previously worked on and obviously the issue is still there of it pulling slightly and shaking. Now, I will have to take my car to another location and be without a car for who knows how long. While I enjoy my car the service I have received since the purchase has been subpar. I brought my car in this pass summer for the same issue and was told that since they only had one mechanic at the time it was be at least two months for them to look at my car. More

Customer service was great! Repair was excellent! The driver was very helpful. He carried me home and when my truck was ready that day he picked me up at home. Service was g Repair was excellent! The driver was very helpful. He carried me home and when my truck was ready that day he picked me up at home. Service was great! More

The service department was able to locate a wiring problem and do the repairs. I'll come back here when I need another service preformed. problem and do the repairs. I'll come back here when I need another service preformed. More

Fast friendly service with a smile! Will continue to bring my vehicle back for service! Will continue to bring my vehicle back for service! More

Friendly employees. Jerry kept me updated through the service process. I will be back for all my maintenence. Jerry kept me updated through the service process. I will be back for all my maintenence. More

The service department is terrible. There was NO communication from them as I am the one that had to keep calling for status. They do NOT listen to their customers Their paperwork st There was NO communication from them as I am the one that had to keep calling for status. They do NOT listen to their customers Their paperwork stated I said something I did not so they . They had it almost 3 weeks before they even looked at it and then said there was nothing wrong. I told them specifically that there was jerking in low gears and they took it on the freeway which I told them I had No problems. It drives great on the freeway. There paperwork was incorrect as to what to look for. Sales may be great here, but service is not! More

Easy to set up appt and quick with the work. Friendly staff as well. 2nd time for service on my truck and consistent with service and price. Friendly staff as well. 2nd time for service on my truck and consistent with service and price. More

I have always had good service provided from this dealership, always have had no issue scheduling when I need service dealership, always have had no issue scheduling when I need service More

They have always came three for us we appreciate their level of our concerns about our car level of our concerns about our car More

Very professional. Everything was done in a timely manner and my service guy explained everything. I can't remember his name. It starts with an a e Everything was done in a timely manner and my service guy explained everything. I can't remember his name. It starts with an a e More