AutoNation Ford South Fort Worth - Service Center

I have been a Ford owner for 10 years. Brennan great mechanic. AutoNation really good service team. Brennan great mechanic. AutoNation really good service team. More

I had a very bad experience when I bought my used F-250 from another dealership and was expecting another bad experience from this dealership when I went in for an oil change and transmission service. The from another dealership and was expecting another bad experience from this dealership when I went in for an oil change and transmission service. The service advisor, Jaylen Lewis, was prompt to wait on me and provided courteous, professional service. Most ppl expect expensive rates for service on their vehicles at dealerships - not so at this Autonation Ford dealership. The oil changes are part of the maintenance/warranty contract that I got when I purchased my truck, but the transmission, differential, and fuel filter services are my responsibility. I've priced these items at other automotive shops and was pleasantly surprised when I received the quote for these items from the service advisor. Autonation Ford is actually less expensive than the other quotes I'd been given and they are using genuine Ford parts. More

They did a great job to ensure I was satisfied with the service they provided. service they provided. More

Poor service dept. , poor customer service all around. Disappointed to say the least. Tried airing my concerns with everyone, from the service writer, all the way to the , poor customer service all around. Disappointed to say the least. Tried airing my concerns with everyone, from the service writer, all the way to the GM, all the way to Ford headquarters. Hopefully some change will come of it. The premium maintenance package purchased with the truck when it was new has never been honored in entirety, which to me, boils down to theft. For example, in between services this last time, it had been at least 8,000 miles. The tire rotation is included in the plan, so I point this out to the service writer, and after waiting an hour or so, they roll the truck out “ready to go” without the tires rotated. Other examples include having never even cleaned out the air filter intake and filter, tipping off fluids, and one time not even putting a new oil filter on. I caught them each time, and the GM’s excuse, “You know how hard it is to find good help nowadays.” Can’t disagree there. However, if ford sells a product, receives their money, and then they don’t deliver, what do we call that? Laziness? Incompetence? Sure, maybe. But also theft. Anyone walking out of a store with a candy bar having not paid for it would be charged with a crime. Yet Ford is so big, I have found no recourse for the common person. This is the 4th time I have written or called Ford about this within the last 2 weeks. Nothing. I’m not sure if anyone even reads this stuff, or cares to help. To me, and I would think my neighbors and community, we shouldn’t have to settle for costumer service so bad that it boils down to theft. Maybe the New York Times would be interested as I know no other way to gain traction here. More

The young lady that helped in the service department had let me know it wasn't time for an oil change yet. She was really polite and good customer service. let me know it wasn't time for an oil change yet. She was really polite and good customer service. More

The service department has had a complete employee turnover and the new employees are learning. I think the phones are broken in the service department as I was unable to ever get anyone to answer th turnover and the new employees are learning. I think the phones are broken in the service department as I was unable to ever get anyone to answer the main line or individual lines. All vehicle issues were addressed and fixed. I do appreciate the follow-up call the next day to insure everything was in working order. More

Sam in finance is as always AMAZING! The new general manager Mr. Bosco is gaining my respect very quickly. Emma in service is a very nice and professional and is also doing a great jo The new general manager Mr. Bosco is gaining my respect very quickly. Emma in service is a very nice and professional and is also doing a great job gaining my respect. Keep up the good work! More

I had a 4:30 appointment for an oil change. After waiting in the waiting room for 1 hour 20 minutes, I went to check on the status and found that my truck was still sitting there. I tracked d After waiting in the waiting room for 1 hour 20 minutes, I went to check on the status and found that my truck was still sitting there. I tracked down a service advisor who then went and got someone to finally service my truck. That took another 45 minutes or so. So all in, I waited over 2 hours for an oil change. The service rep discounted the price by $15…that was a good gesture, but I would rather have had a quick oil change. Not a good customer experience…you asked, so I shared. More

The service was not good on my truck . I called but did not get a call back. I called but did not get a call back. More

They had my truck over a week for a recall and no one called me or returned my 8 messages. Even the “service manager” didn’t call me back. Poor communication and very poor service. Not even an apology called me or returned my 8 messages. Even the “service manager” didn’t call me back. Poor communication and very poor service. Not even an apology received for the lack of communication! More