AutoNation Ford South Fort Worth

24 Hours and still no quote Shouldn't take 24 hours to provide a quote. Got an email pretty fast, but asked a second question, no response, next day sent another email, still no Shouldn't take 24 hours to provide a quote. Got an email pretty fast, but asked a second question, no response, next day sent another email, still nothing More

Place is a JOKE I drove 4.5 hours from Oklahoma to look at a used 2014 Silverado they had for sale. After getting there they pull out the bare keys. I asked where the I drove 4.5 hours from Oklahoma to look at a used 2014 Silverado they had for sale. After getting there they pull out the bare keys. I asked where the key fobs were. They tell me they don’t have them. I ask how do you use the remote start with no fobs. They tell me it doesn’t have remote start. The ad on Autotrader listed remote start. She goes and talks to someone and they agree to add remote start. I tell them if the truck has navigation, it came with remote start, they just need the fobs. They go to the truck and bring in the original sticker from when it was new. Plainly written on the sticker “Remote start”! I shoulda turned around and left! They disappear again and comeback with one fob. I asked where they found it, they say it was in someone’s desk drawer. They proceed to start the truck and it sounds like it has no exhaust at all. I test drive it, we get back and they asked what I thought. I told them it was too loud. They agree to reimburse me to fix the exhaust( which they did 3 weeks later). After I get the exhaust fixed I notice a vibration which I thought was the exhaust being dumped in front of the axle. I take it in to get the tires balanced. I notice it still has a vibration. I take it back to the people who balanced the first time. They do a road force balance and discover two of the tires are bad. I’ve since called my salesman and they told me to talk to Don Bailey, which I have left 3 voicemails for and has yet to call me back! I’ve called numerous other times to only be transferred to someone else’s voicemail, with no return calls!! I did finally talk to someone named Steve whose response was to me “Did you make it home”! Not a place that sounds like they take care of their customers. All this after their 125 point inspection! My advice is to NEVER step foot inside any Autonation dealership!!! I’m now in the process of taking the truck to a GM dealership to have the rough idle looked at. I’m hoping the Powertrain warranty will cover that. This has been $1,000 out of my pocket and I haven’t even owned the truck a month. Their 125 point inspection is a joke! More

Just what I wanted Christine helped me find the perfect Ford Escape. She understood that I had my own ideas about what I wanted and she didn't try to push me into someth Christine helped me find the perfect Ford Escape. She understood that I had my own ideas about what I wanted and she didn't try to push me into something more than I needed.. it was a great experience and I'm very happy with my purchase! More

Professionalism and patience Doug Welch demonstrated real professionalism when we changed our minds after purchasing a used vehicle. He listened and followed through patiently, h Doug Welch demonstrated real professionalism when we changed our minds after purchasing a used vehicle. He listened and followed through patiently, helping us retrieve our payment --which turned out to be complicated and frustrating -- but he stayed with it. More