AutoNation Ford South Fort Worth

Jerry in service is great! Always friendly and with to help with best advice to service my vehicles. Always friendly and with to help with best advice to service my vehicles. More

Jerry in service is the best! He has great customer service. My car is always ready when he gives me a time window. He has great customer service. My car is always ready when he gives me a time window. More

I arrived for my appointment and was directed to the spot where the Recall Work would be done. Service advisor was polite and and seemed competent. I was impressed. where the Recall Work would be done. Service advisor was polite and and seemed competent. I was impressed. More

charged for washer fluid that they did not put in because I had filled to the top before I took in that morning that makes me wonder what else was charged for they didn't do I had filled to the top before I took in that morning that makes me wonder what else was charged for they didn't do More

First time at your dealer, Unable to complete the recall on the back camera due to pending parts and I also requested for the Clorox 360 in which I don’t think it was done. The oil change was done an recall on the back camera due to pending parts and I also requested for the Clorox 360 in which I don’t think it was done. The oil change was done and happy for that. Only one person at the service Dept helping three customers. I expected a better customer service and a better explanation on how the rest of the car was doing ( tires, battery, windshield wipers or if any fluids we’re need it in my truck. Anyway, here is my honest opinion. Thank you and have a blessed day! More

They did not communicate very well as to the timing and I had to call them to check and it was ready but no one even called me. PLUS, it is still not fixed . had to call them to check and it was ready but no one even called me. PLUS, it is still not fixed . More

Always a pleasure to have our 2016 Escape serviced there. Jerry Fisher listen to my problems and gets solutions. makes come back . Also, the Normal maintenance needed. I highly recommend Auto Nation. Jerry Fisher listen to my problems and gets solutions. makes come back . Also, the Normal maintenance needed. I highly recommend Auto Nation. More

Making the appointment was easy online, was told 2-weeks when dropped off. But that turned into 5-weeks. The vehicle sat on the lot 4-weeks before the tech could even look at, plus a week to repair. In when dropped off. But that turned into 5-weeks. The vehicle sat on the lot 4-weeks before the tech could even look at, plus a week to repair. In today's world I completely understand that there is only 1-tech to do Heat/Air work. What I don't understand is why I have to be without transportation while my truck sits on a lot waiting for a repair slot that is weeks away! I was bringing the truck back, after a previous multi-week wait the first time, only to find out that the repair caused another issue. This issue does not even get you bumped to the head of the line, nope back to the end of the line and wait 5-more weeks. The first visit I received good communication, this time there was no communication (unless I called). Once it was taken into the shop I received a picture showing it was the shop, then a call when repaired and ready for pick-up, that was it. I understand that the drop off, leave and comeback weeks later common 'post Covid'. Ford should be a be a big enough company to modify their scheduling process to deal with these issues. Why can a person not make a "wait in line" appointment? This would allow the vehicle owner to use their vehicle and drop off on future date that is closer to when tech is closer to being available. This could cut a person's time without in half. Being without a vehicle for multiple weeks, bumming/paying for rides to get to work is ridiculous. And in my case, the vehicle was completely drivable, just no heater. So thinking about how much it was costing me for rides when my truck was just sitting idle on the lot collecting dust was so irritating. This repair was good this time and I appreciate the service group doing what they can, but I feel that Ford's scheduling system is causing them undo stress. There has to be a better way.... Comment regarding POOR on drop off/pick up below. Dropped off at 5pm, the power had gone out and the service dept was locked up. Went to the front showroom, everyone standing around, NO ONE volunteered to help. I finally approached one person to ask for help, they did help, found out he was the manager (why didn't he volunteer to point me in the right direction in the first place). Went to pick-up at 5pm, the service area was a ghost town. Again went to the front to ask for help, the person said someone is there and stormed off in that direction. He found one person back in their work shop. Pretty sure insurance would not like me walking around in there. Both times I called in advance to let them know that I would be there at 5pm, was told both times that it was ok to do so until 7pm. Short staffing is understandable, but don't take out on the customer when they ask for assistance. Post a sign letting customers know where to go so they don't wander around searching for help. And I am recommending this service center only because they did ultimately get the job done. I feel most of the people working there are doing the best they can, but the overall dealership/Ford is letting them down not providing resources. More

Tyler is a great sales person upfront no games ask for him you’ll be pleased him you’ll be pleased More

My experience was phenomenal. Darryl made sure to let us look through and explain all of our options. Darryl and a handful of other people stayed late (2.5 hours past closing) to Darryl made sure to let us look through and explain all of our options. Darryl and a handful of other people stayed late (2.5 hours past closing) to help us get into our new vehicle and we appreciated that SO much! We love our new Bronco and would not have been able to do it without them More