AutoNation Ford South Fort Worth

Took my 2016 Ford Explorer to this location with a water pump leak. They had the car for 7 days. I called multiple times for a diagnosis. The service writer NEVER returned my calls after promising to che pump leak. They had the car for 7 days. I called multiple times for a diagnosis. The service writer NEVER returned my calls after promising to check for answers to my diagnosis and pricing questions. We finally received diagnosis and pricing for the repair. We declined the "extra" services but approved the water pump replacement. After calling again to see if the repairs were completed, I was told that there was an error on the repair price that I was originally given. The "error" was almost $2000 more than I had approved. We would have declined that price and found someone else to do the repairs. My husband drove to the service center and asked to speak with the manager. After a long discussion, the manager, Sean, finally adjusted our repair price - not back to the original price we had been given, but, something less than an extra $2000. I was not impressed with the fact that I had to keep calling for updates and NEVER got return calls when promised. I was definitely not impressed that and "error" of more than $2000 didn't seem to be a concern for your associates. Fortunately, Sean did what was right and the car is not leaking from the water pump any longer. More

I had been watching this BMW M6 on Cars. com for about 3 weeks. The website had it listed as a “Great” deal and I finally made the drive to Forth Worth to go look. Totally Worth It. The s com for about 3 weeks. The website had it listed as a “Great” deal and I finally made the drive to Forth Worth to go look. Totally Worth It. The sales team was friendly, approachable, and upfront about all of the costs. I knew what I could expect to pay at the end of the day. There was no “take you to the back and give you the REAL bill with some fast talking finance guy”. We had a an awesome experience with no haggling. I also appreciate the amount of work the dealership put in the car BEFORE selling it. They put the proper, recommended Pirelli tires on my M6, gave it a tune up, and ensured the car was in full working order before even showing it. Other dealerships should take note of this step, too often I’ve sat in a car for sale and find mismatched tires and a check engine light on. This gesture alone warrants a sterling recommendation. My only feed back would be to consider updating the lobby a bit. Overall, a great experience and fantastic people. My wife and I enjoyed the genuine, good humored conversations with everyone there. More

Easy to work with, honest and fair pricing. No excessive pressure from sales team during the duration of our interaction, it made buying my new car stress free, No excessive pressure from sales team during the duration of our interaction, it made buying my new car stress free, More

The whole process was done with customer service in mind. We never had to go through the lot to find the vehicle we were after, it was brought up to the front doors. There wasn't any pressure to purchase eit We never had to go through the lot to find the vehicle we were after, it was brought up to the front doors. There wasn't any pressure to purchase either. Because of customer demand, the price wasn't as negotiable as we would like. However, they still made accommodations to help with more money for our trade-in. Overall, they treated us very well. I would recommend them. More

I’ve been dealing with Autonation for years. Always get great service. Eric and Sam take great care of my needs. Always get great service. Eric and Sam take great care of my needs. More

Would definitely recommend to someone else looking to buy Eric is great to work with Eric is great to work with More

I am in the process of buying a new car. The attention to my needs and the amount of effort they put in is refreshing. I typically hate car shopping, but my sales guy Tyler and the team The attention to my needs and the amount of effort they put in is refreshing. I typically hate car shopping, but my sales guy Tyler and the team are really hitting it out of the park. I hope to take delivery soon and have no doubts it will be a pleasant experience. More

Very friendly and professional, easy to deal with everyone. An appointment is required. Very nice service. everyone. An appointment is required. Very nice service. More

Great team and service. Larry Balkum and his staff really came through when it mattered! Larry Balkum and his staff really came through when it mattered! More

I have always had good service provided when I go in for oil change and tire rotation. oil change and tire rotation. More