AutoNation Ford South Fort Worth

Great Customer service. I was greeted warmly and when i explained that i had an appointment for an oil change and a vehicle inspection I was told to wait in the customer lou I was greeted warmly and when i explained that i had an appointment for an oil change and a vehicle inspection I was told to wait in the customer lounge area This was very clean. when My vehicle was ready the attendant went over everything that was done to the vehicle . this was Great Customer service. More

I had to go 4 times to have a recall taken care of because they didn't have parts for my vehicle. because they didn't have parts for my vehicle. More

I have been a Ford owner for 10 years. Brennan great mechanic. AutoNation really good service team. Brennan great mechanic. AutoNation really good service team. More

Helped in every way they knew how. Extremely patient and kind. Will recommend to friend. Extremely patient and kind. Will recommend to friend. More

I had a very bad experience when I bought my used F-250 from another dealership and was expecting another bad experience from this dealership when I went in for an oil change and transmission service. The from another dealership and was expecting another bad experience from this dealership when I went in for an oil change and transmission service. The service advisor, Jaylen Lewis, was prompt to wait on me and provided courteous, professional service. Most ppl expect expensive rates for service on their vehicles at dealerships - not so at this Autonation Ford dealership. The oil changes are part of the maintenance/warranty contract that I got when I purchased my truck, but the transmission, differential, and fuel filter services are my responsibility. I've priced these items at other automotive shops and was pleasantly surprised when I received the quote for these items from the service advisor. Autonation Ford is actually less expensive than the other quotes I'd been given and they are using genuine Ford parts. More

They did a great job to ensure I was satisfied with the service they provided. service they provided. More

Very enjoyable to work with. Took care of us from the time we walked in and after the sale was done. Even checked on us the following days. Took care of us from the time we walked in and after the sale was done. Even checked on us the following days. More

Poor service dept. , poor customer service all around. Disappointed to say the least. Tried airing my concerns with everyone, from the service writer, all the way to the , poor customer service all around. Disappointed to say the least. Tried airing my concerns with everyone, from the service writer, all the way to the GM, all the way to Ford headquarters. Hopefully some change will come of it. The premium maintenance package purchased with the truck when it was new has never been honored in entirety, which to me, boils down to theft. For example, in between services this last time, it had been at least 8,000 miles. The tire rotation is included in the plan, so I point this out to the service writer, and after waiting an hour or so, they roll the truck out “ready to go” without the tires rotated. Other examples include having never even cleaned out the air filter intake and filter, tipping off fluids, and one time not even putting a new oil filter on. I caught them each time, and the GM’s excuse, “You know how hard it is to find good help nowadays.” Can’t disagree there. However, if ford sells a product, receives their money, and then they don’t deliver, what do we call that? Laziness? Incompetence? Sure, maybe. But also theft. Anyone walking out of a store with a candy bar having not paid for it would be charged with a crime. Yet Ford is so big, I have found no recourse for the common person. This is the 4th time I have written or called Ford about this within the last 2 weeks. Nothing. I’m not sure if anyone even reads this stuff, or cares to help. To me, and I would think my neighbors and community, we shouldn’t have to settle for costumer service so bad that it boils down to theft. Maybe the New York Times would be interested as I know no other way to gain traction here. More

The process was simple, quick and had zer hassle. Definitely would recommend a friend to buy here! Definitely would recommend a friend to buy here! More

Good service i will recommend to my friends and the car is a good condition is a good condition More