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AutoNation Ford South Fort Worth

Fort Worth, TX

4.3
570 Reviews

5300 Campus Drive

Fort Worth, TX

76119

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Showing 570 reviews

June 14, 2024

I’ve had to bring my car back to the dealership multiple times and each time nothing wrong but my car kept turning off while in use. Then finally after I brought it back in a 3rd time they found what was wr More

by keke1215.kb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyrell/Nina
Jun 16, 2024 -

AutoNation Ford South Fort Worth responded

Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

June 05, 2024

Dropped of my vehicle for recalls and brake service, 8 days later they did not touch the brakes. The service person I was dealing with was horrible and never communicated. I’ve used Auto Nation on Bryan I More

by hernandg238
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyrese (don’t know last name)
Jun 06, 2024 -

AutoNation Ford South Fort Worth responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 522-3225 to discuss what we can do to help.

May 27, 2024

It has been a whole month since we traded a truck for a new one. AutoNation has STILL not paid off our trade in with our bank. The bank is calling me for payment and AutoNation has no resolution. They've l More

by Lauren R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris, Phil, Ariel
May 29, 2024 -

AutoNation Ford South Fort Worth responded

Hi Lauren, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (817) 522-3225 at your earliest convenience to discuss how we can turn this experience into a positive one.

May 20, 2024

Terrible business practices. It has been 3 months since my purchase and Autonation Ford South Ft. Worth keeps avoiding my multiple requests regarding fulfilling the Due Bill they More

by Laurent
Recommend Dealer
No
Employees Worked With
Tyler, Arielle
May 22, 2024 -

AutoNation Ford South Fort Worth responded

Hi, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (817) 522-3225 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

May 28, 2024 -

Laurent responded

I thank you for responding and I will give it one last shot, however if your General Manager is still Arielle, it will be a complete waste of time. She was the most abrasive and unprofessional person during the sale and when I called her regarding the Due Bill, and she kept punting the issue to the salesperson with no follow-up from either. I am sure you have received my BBB complaint by now and proposed resolution which I will reiterate when I call. I am looking forward to a positive outcome so I do not have to take the next step.

Jun 14, 2024 -

Laurent responded

I followed the canned reply from AN Ford that was "please contact our GM at xx number” and again, more lip service with no real intention to stand by their Due Bill. AN Ford South Ft. Worth and Arielle Rivers also completely ignored the BBB requests for a resolution I then decided to use the chat function with the same lackluster results, so I tried calling again and got the runaround yet again. It is becoming quite apparent that Autonation Ford South Ft. Worth is a worthless and untrustworthy dealer, and that their employees have no issues lying to make a deal and putting customers on ignore when contacted. It may be time to go through the court system.

May 16, 2024

Anthony is the best! ! I highly recommend him. He made my purchase easy. Thank you Anthony! More

by brucelarsen1996
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
May 20, 2024 -

AutoNation Ford South Fort Worth responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford South Fort Worth and we hope to be of service again in the future.

April 12, 2024

Clifford, was amazing not only to me but my children. He worked with what I had a made something happen for me and my girls. More

by Ms. Ash
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clifford Lopez
Apr 14, 2024 -

AutoNation Ford South Fort Worth responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 08, 2024

We have now purchased two vehicles with AutoNation-at two different locations. Each experience was incredible. The employees are not pushy and everyone makes you feel like they are welcoming you to the famil More

by Apryl W.
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adi, David
Apr 10, 2024 -

AutoNation Ford South Fort Worth responded

Hi Apryl, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

April 05, 2024

Was a very smooth and easy process. My salesman Phillip was very knowledgeable. I like that I don’t have to go back and forth between the salesman and the manager. More

by Chropehorses
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phillip
Apr 07, 2024 -

AutoNation Ford South Fort Worth responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford South Fort Worth. If you ever need help, just give us a call. Happy motoring!

April 05, 2024

Working with Adilene Barrios was amazing, Autonation Ford is lucky to have her. The whole experience at Autonation Ford was excellent. More

by Ricoswobe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adilene Barrios
Apr 07, 2024 -

AutoNation Ford South Fort Worth responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford South Fort Worth. If you ever need help, just give us a call. Happy motoring!

April 03, 2024

Byer beware I went there to purchase a twenty twenty four ranger. This dealership was trying to make me pay for For dealer Install add ons. This option was fourteen hundred dollars and was not included More

by Bigdog1956
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales manager
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