AutoNation Ford Scottsdale - Service Center

Kevin is the best. He listened to as I tried to explain a potential issue and provided options as they had to troubleshoot an issue that was intermittent. When it was He listened to as I tried to explain a potential issue and provided options as they had to troubleshoot an issue that was intermittent. When it was not duplicated he explained what could cause it and made sure I was comfortable with the service. Vehicle was ready for pickup when I arrived. I would use this dealer for service again. More

I visited this location while visiting my family from Illinois. I was thrilled when I was able to get a quick appointment for a transmission diagnostic. The actual diagnostic took only an hour which was Illinois. I was thrilled when I was able to get a quick appointment for a transmission diagnostic. The actual diagnostic took only an hour which was absolutely incredible! The problem is that I wanted to have my vehicle repaired at this location and I was told that the parts would be ordered and it would take either to ten days for the parts to come in. I called several times to check the status on receipt of the parts but James McBride would not return my call despite leaving messages on his direct line. More

Terrible customer service. Told me 3 hrs for service and it took 3 days instead. Told me 3 hrs for service and it took 3 days instead. More

The service department is awesome! Mr. Covey runs the department with attentiness efficiency and is considerate of people's time and money. Mr. Covey runs the department with attentiness efficiency and is considerate of people's time and money. More

My new service writer, Jeremy, was terrific. The work was finished on time, on budget, with a game plan for future maintenance. This dealer's service department is why I buy my Fords at AutoN The work was finished on time, on budget, with a game plan for future maintenance. This dealer's service department is why I buy my Fords at AutoNation ford. Thanks. More

Was an easy process. Ford was having issues and spoke with Cole Otto. Explained what they were seeing with my truck. They gave me options and risk assessment on it all. P Ford was having issues and spoke with Cole Otto. Explained what they were seeing with my truck. They gave me options and risk assessment on it all. Prices are alwasy what they will be on dealerships but the customer service was great. Thanks for getting my truck done quickly. More

My 2019 Lincoln MKC had multiple service needs from a new fob, to tire issues, to requiring oil and lube service, as well as a recall. Cole at AutoNation was systematic, deliberate and thorough, and kept me fob, to tire issues, to requiring oil and lube service, as well as a recall. Cole at AutoNation was systematic, deliberate and thorough, and kept me informed along the way. More

Cole kept me informed though out the entire process and made the entire process seamless. made the entire process seamless. More

When I took my truck in for an oil change Tiffany was fantastic and even though I had a coupon she found me a better one. She is great. fantastic and even though I had a coupon she found me a better one. She is great. More

Truly top of the line, amazing, professional courteous service with minimal wait time, including great service prices. service with minimal wait time, including great service prices. More