AutoNation Ford Scottsdale - Service Center

Bad Experience I can write a book about the issues I've encountered with this dealership, but it's not worth my time and I don't want to disrespect the individuals t I can write a book about the issues I've encountered with this dealership, but it's not worth my time and I don't want to disrespect the individuals that did choose to help me. But the service department was very unprofessional and unorganized. Customer service was very rude. I strongly suggest you stay away from this dealership. By all means I'm not trying to bash on AutoNation FORD, but I just don't want other individuals to go through what I went through with getting my vehicle properly diagnosed by the service department. More

It was a miserable, hot Arizona day, and my daughter's a/c was out in the car she just purchased from a private party (funny how that happens, huh?). Mike is my regular service adviser for my daughter's a/c was out in the car she just purchased from a private party (funny how that happens, huh?). Mike is my regular service adviser for my Ford, and I stopped by to see if he could help us out in a pinch. As usual, he came through and we left with icy cold air, and were charged a reasonable amount. More

The bluetooth on my brand new Escape would not work. I came into the dealership 5 different times and they could not fix it. Joseph was entirely unprofessional and flirtatious, even saying that it was too came into the dealership 5 different times and they could not fix it. Joseph was entirely unprofessional and flirtatious, even saying that it was too bad he was working because otherwise we should go to his apartment while I waited for service. Yuck! Now after telling him that I will be going to another dealer, he continues to call and email me asking for a report of what the other dealer is doing to fix my car. He needs to leave me alone. More

We're very excited about our new Ford (not bought at a Ford dealership). However, we've been very disappointed with the service at Power Ford in Scottsdale. Each time we've gone, we've felt rushed, pushe Ford dealership). However, we've been very disappointed with the service at Power Ford in Scottsdale. Each time we've gone, we've felt rushed, pushed around, and made to feel ignorant about our car. We'll be looking into other Ford dealership in the future for any services we may need. More

Use Power Ford North Scottsdale at YOUR OWN RISK I went in to get routine break service on my vehicle and when I picked up the car two diagnostic lights were on (abs break and traction control light stayed in to get routine break service on my vehicle and when I picked up the car two diagnostic lights were on (abs break and traction control light stayed on). Of course when I complained about it they claimed the lights were on prior to me dropping off the car. I pushed my complaint up the ladder to Ford in Detroit we'll see what becomes of it. Either way I refuse to go back here and I hope you heed my warning and do the same. More

My service rep Mike Quinton always goes the extra mile to get things done. Most recently there was a glitch with my extended warranty coverage. Between Mike and the finance manager Steve, they were able to get things done. Most recently there was a glitch with my extended warranty coverage. Between Mike and the finance manager Steve, they were able to solve somethng I could never have been able to do on my own. I can't thank them enough for their effort on my behalf. We have also purchased a vehicle from this dealer, and the process was GREAT. We're loyal Power Ford customers and look forward to doing with business with them for a long time to come. More

Have never had a bad experience with Greg Mau. If all service advisors were as good as Greg, I would never see another non dealer shop. service advisors were as good as Greg, I would never see another non dealer shop. More

I took my 2007 Mustang in for an oil change and was out in less than an hour. Steve was a very friendly and helpfull service advisor. in less than an hour. Steve was a very friendly and helpfull service advisor. More

Power Ford serviced both my F-150 and my wife's 2002 Power Ford serviced both my F-150 and my wife's 2002 T-bird. They took good care with both vehicles and the work was done in a timely manner. Power Ford serviced both my F-150 and my wife's 2002 T-bird. They took good care with both vehicles and the work was done in a timely manner. More

In and out in less time than I expected. Steve is always very pleasant to work with, explains things in detail, and he's great at providing updates throughout the process. very pleasant to work with, explains things in detail, and he's great at providing updates throughout the process. More