AutoNation Ford Scottsdale - Service Center

Called for oil change 2/22/18 1st oil Change I had a good experience when I bought my car brand new at AutoNation Ford in Scottsdale. It is time for my first oil change so I called yesterday to I had a good experience when I bought my car brand new at AutoNation Ford in Scottsdale. It is time for my first oil change so I called yesterday to see what the cost would be, letting the girl know that it is my first oil change. I ask if I purchase the gold plan if it covered the oil change she gave me to finance dept to find out I do not have it covered only the vehicle warranty. Which is fine the reason I called is they are a distance for me to drive if it is not covered I would go to a ford dealership closer to me. I called automation closer to me but they were booked so I got ahold of surprise ford dealership and took it this morning. To find out I should have got my 1st oil change FREE that Ford pays for the first oil change to the dealership you buy it for. I am very disappointed that I was not told that yesterday from the dealership I bought it from. I hope they contact me and reimburse me for my oil change since I would have gladly went to them if they would have inform me of this. I want others to know of this so they get their free oil change!! More

Service Visit I have been taking my 1999 Ford Explorer to this service dealer for several years (usually just for oil changes), noted that they tend to overcharge a I have been taking my 1999 Ford Explorer to this service dealer for several years (usually just for oil changes), noted that they tend to overcharge at times so sometimes I would have them do the work and other times would take it elsewhere. This time my car began to make rattling noises so I had my 17 y/o son take it in (I am a single mother of 2 children and their father died several years ago) since I work full time. Next day I speak with service rep and he tells me they can do 2 things, 1) fix it enough to keep it running for $3100 or put a new engine in for $8000 (car has Blue Book value of ~$1200. My son was very attached to this car so I said let's do the $3100 fix......5 days later I am told it is unfixable and needs a new engine which I can't afford so I told him I would pick it up. He tells me that the engine is all torn apart and I need to tow it out! Not only did I have to tow it out after it was driven there but I also had to pay $500 for their labor cost!!! TOTAL SHAME ON THEM! More

Courteous, comfortable and clean First visit was great. I arrived early; a service technician helped me immediately. The wait was in a very comfortable lounge with water, coffee, do First visit was great. I arrived early; a service technician helped me immediately. The wait was in a very comfortable lounge with water, coffee, doughnuts and fruit; also free Wi Fi Price was lower than I usually pay They washed the car too More

Tried to charge me for work they didn't do. I took my F150 in for the first service (tire rotation and oil change). After I paid $64, I noticed that they hadn't rotated my tires. One of the valv I took my F150 in for the first service (tire rotation and oil change). After I paid $64, I noticed that they hadn't rotated my tires. One of the valve stems is unique and was in the same location (right rear) of the truck as when I dropped it off. So I checked the oil. Still dirty. No oil change was performed. They claimed to refund my credit card when I pointed out to them that they didn't rotate my tires or change my oil. My credit card still shows the charge as pending so time will tell if they actually refunded it. More

Expensive insufficient Had truck towed to autonation ford Scottsdale. Before hand I pulled codes to see what was wrong. They received the truck called and mentioned one of Had truck towed to autonation ford Scottsdale. Before hand I pulled codes to see what was wrong. They received the truck called and mentioned one of the issues no others and said that would fix it,($800). Picked it up Ran for 50 miles same issue. Called them and was told " it started after we fixed it so bring it back and we'll dig deeper. Not only was the price 40% more than 4 other places I called but only took care of one issue when they new of others. Loving the diagnostic fee I guess. Needless to say I towed it somewhere else and 20 minutes after arrival they had the diagnosis. Save your time money and patience. There motto" if it starts nothings wrong". More

STAY FAR AWAY After getting the run around about services that were promised and never received I got upset. Parts employee got mouthy with me and told me to meet h After getting the run around about services that were promised and never received I got upset. Parts employee got mouthy with me and told me to meet him across the street. When I pulled up next to him he rushed my car, kicked my door, pulled me out and tried to fight me. I just spoke with the GM and he told me I was in the wrong. I HAVE NEVER HAD A GOOD EXPERIENCE AT THIS DEALERSHIP, They are friendly until you sign the paperwork for a new car, then they could care less about how they treat you. More

Poor Service, no loaner cars, damaged vehicle interior I would know, I purchased a Ford Focus, a Ford Explorer, and F-150 and a Chevy Suburban LTZ from them. Service was so bad I bought my 2015 F-250 from I would know, I purchased a Ford Focus, a Ford Explorer, and F-150 and a Chevy Suburban LTZ from them. Service was so bad I bought my 2015 F-250 from a different dealer, but that wasn't prudent because Autonation Ford Scottsdale was the closest warranty dealer. They most recently kept my truck for 10 days to fix the dash board and they actually said it was delayed because it was too hot out. Seriously. Then they kept it a few more days and gave it back to me dirty and said they will "detail" it next time, which they didn't. No loaners available either. Strange. Then they put an orange dash lid in the black dash to replace the black one and said its Ford's fault. What? Weird. People in my office were laughing at me for getting the run-a-round on a $67k truck. When I got home, I cleaned my truck. Guess what, autonation left a 3" gash in my glossy dash board! Must have been a tool on their belt that dug in? Had a similar experience with them repairing my other vehicles. Just the worst. Low level service. I got so tired of them, I traded my 250 king ranch in for a Porsche. My wife knows we are don't buying Ford as well as from buying any vehicle from autonation. More

Worst customer service After speaking to Steven, I was hung up on. I called back a spoke to a Mathew or Michael who claimed he was a manager. Long story short and close to t After speaking to Steven, I was hung up on. I called back a spoke to a Mathew or Michael who claimed he was a manager. Long story short and close to tears, this person said he would call me back in 15 minutes. That was 1:15pm. It is now 9:05pm and I still have not hear from them. They should have called as promised regardless of the response. I am going to do everything I can not to go there. More

Lying lazy service advisors This was one of the worst experiences of my life as far as dealing with cars and people I came in on a Saturday and nobody greeted me nobody wanted to This was one of the worst experiences of my life as far as dealing with cars and people I came in on a Saturday and nobody greeted me nobody wanted to help me and by the time someone did come outside to talk to me they were telling me basically to come back some other time or go somewhere else. The guy that eventually greated me his name was Kevin I remember because he was mumbling stuttering idiot. More

NO NO NO NO NO NO NO if someone ever threatens to run me over with their car, I hope they are driving a car purchased from this dealership...because it will NOT RUN. HOWEV if someone ever threatens to run me over with their car, I hope they are driving a car purchased from this dealership...because it will NOT RUN. HOWEVER, IF YOU CARE ABOUT WISELY SPENDING YOUR MONEY, YOU SHOULD RUN FAR, FAR AWAY AND NEVER LOOK BACK!!!! HORRIBLE DEALERSHIP. NO ETHICS. NO QUALITY. DO THEY EVEN KNOW WHAT CUSTOMER SERVICE IS? NO INTEGRITY. I HOPE THEY DON'T PAY THEIR MANAGERS....CAUSE THEY AREN'T WORTH THE ENGINE FLUIDS LEAKING FROM YOUR "NEW" CAR.....RUN FAST More